traceyM's community profile page

Write a review

Viewing profile for,

traceyM

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Hastings Direct, Car insurance:

View on product page

A Scam to increase the premium and poor service

I moved from LV to Hastings Direct recently. I got a quote and paid the full premium. I checked my documents online and thought all was well. Weeks later I received a request to 'validate' some documents which I sent to them. I heard nothing so phoned and was told all was in order. Weeks later I received a message to call them urgently. They now claim I had entered my purchase date wrongly e.g. 2015 and not 2016. and now want an EXTRA £97.00. I have explained that I had checked all was OK when I submitted the documents and I had been told all was OK. I had also checked my document so this had not been wrong. I therefore disputed this amount and was told someone would call me in 4 days - did NOT happen. Today I have received a letter saying I have to pay or they will cancel my insurance despite the fact I have paid in full premium they quoted. I phoned them and explained this was in dispute but they have told me I HAVE to pay or they will CANCEL my insurance. This must be extortion. The service is awful I am put on hold for ages. I have spent untold time trying to sort this out and am still no further forward. The CRD ( complaints Resolution department) apparently will take up to 8 weeks to call me - they must be very busy ! I wish I had never taken insurance out with this company who are just trying to increase the premium for no reason. I believe this is a scam to get more money as it is done after your have a right to cancel without charge. If I cancel now they want another £45 to cancel the policy. I will update the saga once I have spoken to the CRD. Im a very unhappy customer who is fed up with being ripped off ! Reviewed on: 23rd September 2016

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.