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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (643 reviews)

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3.04

Based on 643 reviews, last reviewed 26th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Easy to set up, renewal price the same as "new busin... Easy to set up, renewal price the same as "new business" price, all in all very good firm to deal with Reviewed on: 26th February 2025

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (643)

Seem to be a very honest and reputable company

Seem to be a very honest and reputable company, every effort was made to assist me with any specific needs, total price for car insurance was reasonable and totally in keeping with other insurance companies and I will definitely consider them again when other insurance is needed. Overall 8/10 is a good score and well worth it. Reviewed on: 26th March 2015

Excellent service

I bought my car insurance, very quickly online, it was so simple to get a quote and make a payment, and instantly I got my car insurance documents through, would highly recommened this company. Reviewed on: 25th March 2015

Has been great.

I have been with them since I past my test and got my first car, my dad was wth then years before that, they are loyal to existing customers and offer competitive prices. I've never had to claim and so I can't say what it's like if you do have to. Reviewed on: 25th March 2015

Professional, prompt and efficient with very little cost to us

On changing our car insurance from our old car to the new car with over 3 months left on the insurance they were professional, prompt and efficient with very little cost to us. It was done within minutes and new documentation emailed to us within a day. No qualms or issues and found the person on the other end of the phone line very helpful and friendly. Recommend them to any one and will look to use them again in the future when we come to renew Reviewed on: 25th March 2015

Easy to communicate with

Very pleased with the service received from Hastings Direct car Insurance. After informing them off an accident was involved in they took it all in hand and sorted solicetors etc to deal with my claim. Also having the car assessed for road worthy. Reviewed on: 24th March 2015

Not interested in the customer, just the money

Everyone loves cheap insurance, Hastings sell the personal touch but as soon as you get someone else to deal with your claim, instead of helping you they help themselves and look at anyway possible to get some money out of you. Charges on pretty much anything. Reviewed on: 24th March 2015

Basic insurance - exactly what I needed

Cheap and cheerful, I have had no problems with this car insurance. Deliver the basics with no fuss. Reviewed on: 24th March 2015

easy and quick

I recently purchased my car insurance with hastings direct online and they gave m a great price tht could not be matched elsewhere. The procedure was easy and quick and I was insured within minutes. Reviewed on: 24th March 2015

Easy to set up good price and good customer service

The service i received when taking out my booking was very good, they made it an easy process on the phone and were able to answer all my questions i had. The price was good for what i was looking for affordable. i would definitely recommend to my friends and family Reviewed on: 24th March 2015

excellent cover at a good price

Hastings car insurance is excellent at a good price,however you have to be careful about the add ons;in particular they charge a really high fee for taking out a car insurance policy over the phone-it certainly pays to go through the internet! Reviewed on: 24th March 2015

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