Write a review

Go to business site

Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (670 reviews)

View other Hastings Direct products

3.09

Based on 670 reviews, last reviewed 1st Oct 2025

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

34%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

2

Renewal process was insane. Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was p... Read more Reviewed on: 5th September 2025

Read all reviews Write a review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Review Hastings Direct: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Car insurance reviews (670)

CheekyCharges Campaigner

Been good, prices were great, not available online though to edit yourself. Reviewed on: 26th February 2016

Car insurance...automatic renewal!

I was happy with my car insurance deal last year but the automatic renewal process drives me nuts! Renewal quote is always higher... Reviewed on: 24th December 2015

Best legal team I ever met

I had a car accident in end of May and it was a fault of third party. I had been hit from rear. I had suffered with whiplash and Hastings offered me free legal cover to claim my personal injury claim. Their legal team is very efficient and processed my claim very quickly. I highly recommend them. Reviewed on: 12th November 2015

Expensive, un helpful and not co-operative

Charged me £100 for switching street's when moving for updating details. Apparently post code was 'more of a risk for accidents' Reviewed on: 11th November 2015

Disappointed

They don't write clear notes constantly got to repeat yourself and they don't do as you ask Reviewed on: 11th November 2015

excellent

Quick and easy form to fill out to recieve quote. Quote was clear and quick to process with payment. Very helpful and low deposit to pay. Reviewed on: 9th November 2015

good customer service and price

hastings direct were easy to deal with,great price,when i had to claim they were really quick for courtesy car .The rest of the claim and my car were fixed within 3 weeks.I would use them again,and was impressed by them Reviewed on: 6th November 2015

Excellent

Excellent service from Hastings direct. Staff are always available to help over the phone or by email. Insurance comes down by half price after the first year of being with the company. Very cheap insurance company including extras such as courtesy car. Overall great insurance company. Reviewed on: 4th November 2015

So far so good

Got a competitive deal when insuring our Fiat Punto with Hastings Direct. Soon afterwards we traded the Punto and bought a Vauxhall Astra. Switching the insurance to a different vehicle was very straightforward. A small administration fee was involved but the agent we dealt with was friendly and helpful. Reviewed on: 30th August 2015

best premium

go compare showed this as the best premium which was a lot cheaper than my renewal. It was easy to buy online and the website was easy to use Reviewed on: 30th August 2015

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Bell Insurance 2.85 from 23 reviews
Caravan Insurance
from Safeguard UK Insurance 3.45 from 10 reviews
Car insurance
from Geoffrey Insurance 4.38 from 292 reviews

Want to see more from Hastings Direct?

Van Insurance
from Hastings Direct 4.67 from 3 reviews
Personal loans
from Hastings Direct 4.37 from 119 reviews
Motorbike Insurance
from Hastings Direct 3.22 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub