Smart Money People Logo
Go to business site
Share this page
Link copied

Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.06
Based on 674 reviews, last reviewed 31st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025
Josh's avatar
Josh

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025
UnhappyConsumer's avatar
UnhappyConsumer
Read all reviews Write a review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Review Hastings Direct: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Hastings Direct Car insurance reviews (674)

£30 for address change!

2
My partner was charged £30 by Hastings to change our address.They charge you for everything they want. Reviewed on: 4th March 2016
Eva Vida's avatar
Eva Vida

CheekyCharges Campaigner

2
I was charged £35, by Hastings for changing my address. They said it was Administration costs....Was not happy Reviewed on: 3rd March 2016
Lauralou Marshall's avatar
Lauralou Marshall

CheekyCharges Campaigner

5
They are brilliant. No issues, answers every question I have. Never am bombarded with emails, and are just overall very helpful! Reviewed on: 27th February 2016
Georgia Norton's avatar
Georgia Norton

CheekyCharges Campaigner

3
Cheapest price we could find for a decent insurance policy Reviewed on: 27th February 2016
Anna Hewitt's avatar
Anna Hewitt

CheekyCharges Campaigner

3
Been good, prices were great, not available online though to edit yourself. Reviewed on: 26th February 2016
Kiran Kaur's avatar
Kiran Kaur

Car insurance...automatic renewal!

4
I was happy with my car insurance deal last year but the automatic renewal process drives me nuts! Renewal quote is always higher... Reviewed on: 24th December 2015
David's avatar
David

Best legal team I ever met

4
I had a car accident in end of May and it was a fault of third party. I had been hit from rear. I had suffered with whiplash and Hastings offered me free legal cover to claim my personal injury claim. Their legal team is very efficient and processed my claim very quickly. I highly recommend them. Reviewed on: 12th November 2015
Sam's avatar
Sam

Expensive, un helpful and not co-operative

1
Charged me £100 for switching street's when moving for updating details. Apparently post code was 'more of a risk for accidents' Reviewed on: 11th November 2015
Shelley Stojanovic's avatar
Shelley Stojanovic

Disappointed

2
They don't write clear notes constantly got to repeat yourself and they don't do as you ask Reviewed on: 11th November 2015
Russell Rabey's avatar
Russell Rabey

excellent

5
Quick and easy form to fill out to recieve quote. Quote was clear and quick to process with payment. Very helpful and low deposit to pay. Reviewed on: 9th November 2015
Georgia Lydia Foster's avatar
Georgia Lydia Foster

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from Hastings Direct?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill