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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.04
Based on 674 reviews, last reviewed 31st Oct 2025
1200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025
Josh's avatar
Josh

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025
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UnhappyConsumer
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Good company but expensive at renewal.

4
I took out car insurance last April as the price was competative. They have been a great company, no problems. My renewal quote has gone up by half so i will be leaving. All things considered its a good company just dont automatically renew. Reviewed on: 28th March 2016
trayrope's avatar
trayrope

CheekyCharges

2
I was charge £30 for changing my address recently! ..It shouldn't be allowed!! Reviewed on: 14th March 2016
Deborah Swain's avatar
Deborah Swain

CheekyCharges Campaigner

5
Very impressed, not had any problems Reviewed on: 13th March 2016
Zara Clair's avatar
Zara Clair

CheekyCharges Campaigner

4
Good service, good price and quick answer on phone line Reviewed on: 13th March 2016
Annette Oliver 's avatar
Annette Oliver

CheekyCharges Campaigner

1
Poor communication and took 3 months to sort out a claim. Agreed to contniue direct debits then charged me double to insure the same make of car for the last 4 months of the year. Reviewed on: 13th March 2016
Karen Kagz Harrison's avatar
Karen Kagz Harrison

CheekyCharges Campaigner

4
Although I had to be issued with a black box and was placed on restricted miles Hastings were fantastic their customer service department couldn't be happier to help with any equiries and I was able to log online to see how efficient I was at driving which I found excellent in helping to improve my driving skills and confidence Reviewed on: 12th March 2016
Amy Lambert's avatar
Amy Lambert

CheekyCharges Campaigner

5
brill service and was easy to add another named driver Reviewed on: 11th March 2016
Mary-Ann Smith's avatar
Mary-Ann Smith

CheekyCharges Campaigner

3
Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016
Kate M Jones's avatar
Kate M Jones

CheekyCharges Campaigner

4
Haven't had any problems with them. Reviewed on: 4th March 2016
Em Ma's avatar
Em Ma

CheekyCharges

2
I was told it'd cost £40 to add business use 1 month before I was due to renew. Policy was no higher, it was admin charge. Certainly not impressed! Reviewed on: 4th March 2016
Lisa's avatar
Lisa

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