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Review of the Hastings Direct, Car insurance:

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Don't expect 5 star service when claiming

Perhaps not much different from other insurers, but my first and only experience of claiming on my 6-year-old Hastings Direct policy was fraught with delay on their part, and their unwillingness to pursue the other (at fault) driver's insurers because "we don't generally deal with liability issues", despite me providing them with all the photographic and documentary evidence they could possibly need. Result: I lost my excess and must live with having an "unrecovered" claim which puts up future premiums. Nothing happened to advance the claim without me having to phone them up at each stage to ask why they had done nothing since my last phone call. They told me that they were resolving their claims dept issues, but I'm off elsewhere after this experience. Reviewed on: 21st October 2016

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