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Hastings Direct: Car insurance reviews

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3.04
Based on 674 reviews, last reviewed 31st Oct 2025
1200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025
Josh's avatar
Josh

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025
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UnhappyConsumer
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Good Value

4
Decent car insurance, offers the essentials for a reasonable price and renewal doesn't cost a bomb either. Reviewed on: 1st August 2016
Emma Ounsworth's avatar
Emma Ounsworth

Brilliant!!

5
My dad as both his car and van with them and told me I should take a look at them, as I have just bought my very first car. I also looked on comparison sites and these were the cheapest and give me full cover Reviewed on: 1st August 2016
Natasha Mairs's avatar
Natasha Mairs

Excellent Customer Service

5
As a first-time insurer, the customer service I received was extremely helpful and friendly, making everything very simple for me to understand. I would highly recommend Hastings. Reviewed on: 1st August 2016
Grace Carruthers's avatar
Grace Carruthers

Car Insurance Reviewer

4
It's been ok - not really had any dealings with them as i pay annually Reviewed on: 18th July 2016
Nik M Hopkins's avatar
Nik M Hopkins

Car Insurance Reviewer

4
Renewed with them as satisfied with them so far. No claim made. Reviewed on: 14th July 2016
Barbara Handley's avatar
Barbara Handley

Excellent customer service

5
Extremely helpful staff always do their best to help as best they can and saved money on my car insurance :) Reviewed on: 29th June 2016
Amy Lambert's avatar
Amy Lambert

Awful renewal price.

1
I have been with hastings direct for the last few years. Nothing had changed between my last insurance and the new renewal insurance other then my no claims had increased another year. The automatic renewal quote came back at nearly 50% extra which made no sense. More annoyingly when i compared prices on the comparison websites, hastings direct came back at nearly £230 cheaper then the renewal price. They obvious are hoping some of their customers fail to look elsewhere and get stung with a ridiculous high price. I have moved my car insurance elsewhere. Reviewed on: 22nd June 2016
Richard Turnbull's avatar
Richard Turnbull

OK car insurance

3
Had a collision. Fairly helpful but left on hold for a long time some times Reviewed on: 20th June 2016
Daniel John's avatar
Daniel John

Great

4
Always hear positive things about HD Reviewed on: 27th April 2016
Poppy Reed's avatar
Poppy Reed

Excellent Service

5
I have been with Hastings for a couple of years and they have always been competitive in price for what they offer. Last year i had a car accident when someone went into the back of me. I rang Hastings and they were very helpful sorting my claim out. They offered a courtesy car for the duration of the repair (I didn't take this up as i had a spare car i could use already ) They were very fast in arranging the repair plus my legal fees and physiotherapy to recover from the accident. Would highly recommend. Reviewed on: 4th April 2016
Richard Turnbull's avatar
Richard Turnbull

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