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Hastings Direct: Car insurance reviews

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3.07
Based on 649 reviews, last reviewed 24th Jul 2025
No new 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
aimz9's avatar
aimz9

Latest lowest rating:

1

Really annoyed, beware of Hastings insurance. Really annoyed, beware of Hastings insurance. Took out insurance and sent no claim from previous insurer which they would not accept, so I been on the... Read more Reviewed on: 24th July 2025
Michael Cook's avatar
Michael Cook
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (649)

CheekyCharges Campaigner

4
Although I had to be issued with a black box and was placed on restricted miles Hastings were fantastic their customer service department couldn't be happier to help with any equiries and I was able to log online to see how efficient I was at driving which I found excellent in helping to improve my driving skills and confidence Reviewed on: 12th March 2016
Amy Lambert's avatar
Amy Lambert

CheekyCharges Campaigner

5
brill service and was easy to add another named driver Reviewed on: 11th March 2016
Mary-Ann Smith's avatar
Mary-Ann Smith

CheekyCharges Campaigner

3
Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016
Kate M Jones's avatar
Kate M Jones

CheekyCharges Campaigner

4
Haven't had any problems with them. Reviewed on: 4th March 2016
Em Ma's avatar
Em Ma

CheekyCharges

2
I was told it'd cost £40 to add business use 1 month before I was due to renew. Policy was no higher, it was admin charge. Certainly not impressed! Reviewed on: 4th March 2016
Lisa's avatar
Lisa

£30 for address change!

2
My partner was charged £30 by Hastings to change our address.They charge you for everything they want. Reviewed on: 4th March 2016
Eva Vida's avatar
Eva Vida

CheekyCharges Campaigner

2
I was charged £35, by Hastings for changing my address. They said it was Administration costs....Was not happy Reviewed on: 3rd March 2016
Lauralou Marshall's avatar
Lauralou Marshall

CheekyCharges Campaigner

5
They are brilliant. No issues, answers every question I have. Never am bombarded with emails, and are just overall very helpful! Reviewed on: 27th February 2016
Georgia Norton's avatar
Georgia Norton

CheekyCharges Campaigner

3
Cheapest price we could find for a decent insurance policy Reviewed on: 27th February 2016
Anna Hewitt's avatar
Anna Hewitt

CheekyCharges Campaigner

3
Been good, prices were great, not available online though to edit yourself. Reviewed on: 26th February 2016
Kiran Kaur's avatar
Kiran Kaur

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