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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (637 reviews)

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3.10

Based on 637 reviews, last reviewed 7th Nov 2024

1450% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

tried to double my premium tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to requote me several t... Read more Reviewed on: 7th November 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (637)

Expensive, un helpful and not co-operative

Charged me £100 for switching street's when moving for updating details. Apparently post code was 'more of a risk for accidents' Reviewed on: 11th November 2015

Disappointed

They don't write clear notes constantly got to repeat yourself and they don't do as you ask Reviewed on: 11th November 2015

excellent

Quick and easy form to fill out to recieve quote. Quote was clear and quick to process with payment. Very helpful and low deposit to pay. Reviewed on: 9th November 2015

good customer service and price

hastings direct were easy to deal with,great price,when i had to claim they were really quick for courtesy car .The rest of the claim and my car were fixed within 3 weeks.I would use them again,and was impressed by them Reviewed on: 6th November 2015

Excellent

Excellent service from Hastings direct. Staff are always available to help over the phone or by email. Insurance comes down by half price after the first year of being with the company. Very cheap insurance company including extras such as courtesy car. Overall great insurance company. Reviewed on: 4th November 2015

So far so good

Got a competitive deal when insuring our Fiat Punto with Hastings Direct. Soon afterwards we traded the Punto and bought a Vauxhall Astra. Switching the insurance to a different vehicle was very straightforward. A small administration fee was involved but the agent we dealt with was friendly and helpful. Reviewed on: 30th August 2015

best premium

go compare showed this as the best premium which was a lot cheaper than my renewal. It was easy to buy online and the website was easy to use Reviewed on: 30th August 2015

good value

found this company to be one of the cheapest on a price comparison site. Their website was easy to use nad all documents received quickly Reviewed on: 26th August 2015

Helpful and competative

I have had my car insurance with Hastings for about 8 months now and during that time changed my car. This process was easy to follow (there was a fee, i think £25, to change my details but unfortunately that tends to be standard now). The revised quote was still competitive and i got the new documents through by email very quickly. Reviewed on: 26th August 2015

Amazing Customer Service and most competitive on the market.

I have been a customer of Hastings Direct for 3 years now. I cannot fault their insurance policies, nor can I fault their contact centre agents. Each time I have renewed, I have managed to phone them and reduce the renewal premium they had sent to me, as well as the premiums as stated on comparison sites/independent insurers. Hastings Direct are very customer focused, ensuring their customers have their policies suitably tailored to their wants and needs, in an affordable fashion. I had contacted them in relation to a change of personal situation as well as finding out what my premium changes would be with a change of career. The agent was extremely helpful and gave me all the information I needed. I do not think I will change insurance providers, given the outstanding service and customer loyalty rewards I have received. Reviewed on: 19th August 2015

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