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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (688 reviews)

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3.15

Based on 688 reviews, last reviewed 17th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

looking after my daughter

as a newly qualified driver, who has had a bump on the motorway, the company is taking good care in this difficult time Reviewed on: 29th August 2016

Lack of communication between colleagues

I am pleased with my product although when ringing to get a cover note I was passed through 5 different people before finally resolving the issue Reviewed on: 29th August 2016

value for money and reliable

they are around the cheapest i have found for my car insurance , whenever i have needed to contact them it has been easy and hassle free. Reviewed on: 29th August 2016

REALLY HELPFUL

GO OUT OF THEIR WAY TO HELP YOU. QUICKLY PICK UP THE PHONES. SORT OUT QUERY WITHOUT MUCH HASSLE. Reviewed on: 28th August 2016

Annual renewal after no claims went up 50%!

Ridiculous after 3 years my annual increase suddenly shot up 50%, letter said it was with final discount, when I ring to query they immediately bring it down to within £5 of my previous years monthly payments, Will def be looking elsewhere on renewal I dont like the underhand tactics. Reviewed on: 28th August 2016

Good customer service

Have been with hastings 3 years with no issues. Always fa service when i call up Reviewed on: 27th August 2016

Car Insurance

Easy to start the policy, cheapest available for a young driver. Reviewed on: 26th August 2016

Eventually got the good price

My renewal premium was so high it was ridiculous so I went on line got a new quote which was 40% less so I stayed with my original policy Reviewed on: 25th August 2016

Excellent service at competitive prices.

Like most people, I always check around each year for the best prices on Car Insurance. This year for the 1st time in quite some time there was a very clear winner in terms of lowest cost, and that was Hastings. It was a very simple online process and easy to set up monthly direct debits. Not only that, but it was an equally staggered monthly payment - and not a larger amount upfront as 1st payment, followed by ANOTHER payment within a few weeks. Recommended. Reviewed on: 24th August 2016

Cheapest quite every year

Luckily I have never had to claim on my insurance but I shop around every year and have stayed with hastings for several years now. Only issue i had was call waiting times on a premium number to change details but have since resolved this with getting a none premium number. Reviewed on: 23rd August 2016

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