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Freddy Mills

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Review of the Hastings Direct, Car insurance:

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AVOID HASTINGS CAR INSURANCE!!!!

I was quoted for my car insurance which I paid a year up front a few weeks later I had a demand for a further £125 saying I had made a mistake when filling in my online form about the date I had purchased the car, I asked them to show me the error and demonstrate how they value the increase if an error had been made, I also stated that I had spoken to them on the phone and had a laugh about when I had purchased the car so they should be able to replay the recording of the conversation, they ignored my requests, they said they had lost the recording and demanded I pay the increase or have my policy cancelled. A couple of weeks later I received an email telling me that they had cancelled my policy 2 days prior to emailing me about the cancellation, I called them and complained about the issue, the cancellation leaving driving 2 days illegally and was told they could not discuss the matter as the policy was cancelled. Absolutely disgusting behaviour they ruined my insurance history as I now have a cancelled policy on my records which I have to declare, most companies will not insure me and the ones that do charge me a premium to do so. A company should have to demonstrate why you have to pay more than you were quoted also why do they have the power to destroy your insurance history, it seems like a very dodgy practice at the very lest or just very bad customer service at least, other people have contacted me stating they have had exactly the same experience is this a common practice with Hastings how many more of you have had the same issue. TERRIBLE COMPANY NEVER DEAL WITH THEM. Reviewed on: 24th March 2017

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