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Hastings Direct: Car Insurance reviews

3.04
Based on 643 reviews, last reviewed 26th Feb 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Easy to set up, renewal price the same as "new busin... Easy to set up, renewal price the same as "new business" price, all in all very good firm to deal with Reviewed on: 26th February 2025
Wayne's avatar
Wayne

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025
Will Green's avatar
Will Green

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (643)

CheekyCharges

2
I was charge £30 for changing my address recently! ..It shouldn't be allowed!! Reviewed on: 14th March 2016

CheekyCharges Campaigner

5
Very impressed, not had any problems Reviewed on: 13th March 2016

CheekyCharges Campaigner

4
Good service, good price and quick answer on phone line Reviewed on: 13th March 2016

CheekyCharges Campaigner

1
Poor communication and took 3 months to sort out a claim. Agreed to contniue direct debits then charged me double to insure the same make of car for the last 4 months of the year. Reviewed on: 13th March 2016

CheekyCharges Campaigner

4
Although I had to be issued with a black box and was placed on restricted miles Hastings were fantastic their customer service department couldn't be happier to help with any equiries and I was able to log online to see how efficient I was at driving which I found excellent in helping to improve my driving skills and confidence Reviewed on: 12th March 2016

CheekyCharges Campaigner

5
brill service and was easy to add another named driver Reviewed on: 11th March 2016

CheekyCharges Campaigner

3
Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016

CheekyCharges Campaigner

4
Haven't had any problems with them. Reviewed on: 4th March 2016

CheekyCharges

2
I was told it'd cost £40 to add business use 1 month before I was due to renew. Policy was no higher, it was admin charge. Certainly not impressed! Reviewed on: 4th March 2016

£30 for address change!

2
My partner was charged £30 by Hastings to change our address.They charge you for everything they want. Reviewed on: 4th March 2016

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