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Hastings Direct: Car insurance reviews

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3.07
Based on 649 reviews, last reviewed 24th Jul 2025
No new 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
aimz9's avatar
aimz9

Latest lowest rating:

1

Really annoyed, beware of Hastings insurance. Really annoyed, beware of Hastings insurance. Took out insurance and sent no claim from previous insurer which they would not accept, so I been on the... Read more Reviewed on: 24th July 2025
Michael Cook's avatar
Michael Cook
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (649)

Excellent customer service

5
Extremely helpful staff always do their best to help as best they can and saved money on my car insurance :) Reviewed on: 29th June 2016
Amy Lambert's avatar
Amy Lambert

Awful renewal price.

1
I have been with hastings direct for the last few years. Nothing had changed between my last insurance and the new renewal insurance other then my no claims had increased another year. The automatic renewal quote came back at nearly 50% extra which made no sense. More annoyingly when i compared prices on the comparison websites, hastings direct came back at nearly £230 cheaper then the renewal price. They obvious are hoping some of their customers fail to look elsewhere and get stung with a ridiculous high price. I have moved my car insurance elsewhere. Reviewed on: 22nd June 2016
Richard Turnbull's avatar
Richard Turnbull

OK car insurance

3
Had a collision. Fairly helpful but left on hold for a long time some times Reviewed on: 20th June 2016
Daniel John's avatar
Daniel John

Great

4
Always hear positive things about HD Reviewed on: 27th April 2016
Poppy Reed's avatar
Poppy Reed

Excellent Service

5
I have been with Hastings for a couple of years and they have always been competitive in price for what they offer. Last year i had a car accident when someone went into the back of me. I rang Hastings and they were very helpful sorting my claim out. They offered a courtesy car for the duration of the repair (I didn't take this up as i had a spare car i could use already ) They were very fast in arranging the repair plus my legal fees and physiotherapy to recover from the accident. Would highly recommend. Reviewed on: 4th April 2016
Richard Turnbull's avatar
Richard Turnbull

Good company but expensive at renewal.

4
I took out car insurance last April as the price was competative. They have been a great company, no problems. My renewal quote has gone up by half so i will be leaving. All things considered its a good company just dont automatically renew. Reviewed on: 28th March 2016
trayrope's avatar
trayrope

CheekyCharges

2
I was charge £30 for changing my address recently! ..It shouldn't be allowed!! Reviewed on: 14th March 2016
Deborah Swain's avatar
Deborah Swain

CheekyCharges Campaigner

5
Very impressed, not had any problems Reviewed on: 13th March 2016
Zara Clair's avatar
Zara Clair

CheekyCharges Campaigner

4
Good service, good price and quick answer on phone line Reviewed on: 13th March 2016
Annette Oliver 's avatar
Annette Oliver

CheekyCharges Campaigner

1
Poor communication and took 3 months to sort out a claim. Agreed to contniue direct debits then charged me double to insure the same make of car for the last 4 months of the year. Reviewed on: 13th March 2016
Karen Kagz Harrison's avatar
Karen Kagz Harrison

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