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Hastings Direct: Car Insurance reviews

3.10
Based on 637 reviews, last reviewed 7th Nov 2024
1450% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

1

tried to double my premium tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to requote me several t... Read more Reviewed on: 7th November 2024
Pete's avatar
Pete

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (637)

CheekyCharges Campaigner

3
Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016

CheekyCharges Campaigner

4
Haven't had any problems with them. Reviewed on: 4th March 2016

CheekyCharges

2
I was told it'd cost £40 to add business use 1 month before I was due to renew. Policy was no higher, it was admin charge. Certainly not impressed! Reviewed on: 4th March 2016

£30 for address change!

2
My partner was charged £30 by Hastings to change our address.They charge you for everything they want. Reviewed on: 4th March 2016

CheekyCharges Campaigner

2
I was charged £35, by Hastings for changing my address. They said it was Administration costs....Was not happy Reviewed on: 3rd March 2016

CheekyCharges Campaigner

5
They are brilliant. No issues, answers every question I have. Never am bombarded with emails, and are just overall very helpful! Reviewed on: 27th February 2016

CheekyCharges Campaigner

3
Cheapest price we could find for a decent insurance policy Reviewed on: 27th February 2016

CheekyCharges Campaigner

3
Been good, prices were great, not available online though to edit yourself. Reviewed on: 26th February 2016

Car insurance...automatic renewal!

4
I was happy with my car insurance deal last year but the automatic renewal process drives me nuts! Renewal quote is always higher... Reviewed on: 24th December 2015

Best legal team I ever met

4
I had a car accident in end of May and it was a fault of third party. I had been hit from rear. I had suffered with whiplash and Hastings offered me free legal cover to claim my personal injury claim. Their legal team is very efficient and processed my claim very quickly. I highly recommend them. Reviewed on: 12th November 2015

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