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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.77 (738 reviews)

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3.77

Based on 738 reviews, last reviewed 12th Sep 2026

2050% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

38%

19%

33%

Latest highest rating:

5

Best value Best value product for our needs, easy to set up Reviewed on: 12th September 2026

Latest lowest rating:

1

i was using the data box paired with my phone and ap... i was using the data box paired with my phone and app this device does not record correctly, its just there so they can sell your data on to other ind... Read more Reviewed on: 24th August 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (738)

Initially cheap, but then they misled me when making a claim

Hastings Direct were initially cheap compared with other providers but when I called for advice upon returning to the car to see a trolley dent in it, they misled me into making a claim (in their words I was given "incomplete information"). After going through the complaints procedure and Ombudsman I received a total of £150 compensation which is nowhere near enough to cover me for the rise in premiums in the 5 years in which I will have to declare it. Wouldn't use them again if they were half the price of competitors. Reviewed on: 5th July 2017

Good price, luckily didnt have to test the service!

Great priced insurance with low excess and good coverage. Luckily I never had to use it so I dont know about their service once you have had an accident but the rest of their service was great. Reviewed on: 5th July 2017

Great services

Despite having an accident in the previous year, Hastings Direct offered my a great insurance price along with breakdown cover. They were very helpful and clear when I joined them and all my documents are available at the click of a button! Easy peasy! Reviewed on: 4th July 2017

Disgusting Customer Service

Having been a loyal customer for a couple of years we were posted to a new build - right next to a current housing area. For 50 weeks we were insured here no problems but upon renewal we received 2 'we can not offer you a quote'. When I rung to enquire what was going on they informed me that the underwriters didn't have enough information on the area to insure us. Funny as a guy we know on the next street over is insured by them no problems. Long story short - they don't think a phone call would have been good enough and there was nothing they could do. This isn't satisfactory and they have lost the custom of 500 new homes - most with 2 cars. Reviewed on: 4th July 2017

Great for new Customers

Each year my premium would go up but as a new customer my premium could be 2/300 pounds cheaper. Not sure if this is the norm but has soured my view of Hastings. However that being said the application procedure is very quick and you can access your details online really easily. Reviewed on: 4th July 2017

Good price and service

Good online services and price is good for new drivers Reviewed on: 4th July 2017

Very good service

I have been with them for a few years and as a young driver they are cheap and polite. Reviewed on: 4th July 2017

Reliable, good customer service

Easy to use website, decent insurance prices, good customer service when dealing on the phone Reviewed on: 4th July 2017

They haven't done anything wrong

I've had 2 claims recently (both third party's faulty) and the insurance have sorted everything as you would expect both times Reviewed on: 4th July 2017

All excellent until you need help

I was with Hastings for many years with good customer service and all round good service. Until I had a car accident that wasn't my fault. It was a very long and draw out process with them not wanting to release funds. By this point their customer service was also failing. Decided to leave the company after 2 years due to this. Reviewed on: 3rd July 2017

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