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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.15
Based on 688 reviews, last reviewed 17th Jul 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026
Leanne S's avatar
Leanne S

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026
Rachel Stewart's avatar
Rachel Stewart
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (688)

Fantastic

4
Best deal I found, very easy to proceed with car insurance. Reviewed on: 9th October 2016
Rachel Challis's avatar
Rachel Challis

Hastings Direct - Competitive Car Insurance

4
Very competitive price for me this year, almost £80 less than any other quote or comparison website. Reviewed on: 8th October 2016
Adrian Bold's avatar
Adrian Bold

Best quote I could find but hassle when coming to a claim

3
The best price I could find when comparing car insurance, but I had to make a claim on one occasion. This resulted in a lot of hassle on the phone, being passed about to different people who didn't know the answer to simple questions. At one point I had 2 claims open for just the one claim so there seems to be a lack of communication somewhere along the line. Reviewed on: 8th October 2016
Becky Jo Morgan's avatar
Becky Jo Morgan

useless when it comes to making a claim

1
AVOID they will do there best not to pay u out when it comes to making a claim, so much stress caused from this company Reviewed on: 26th September 2016
Billy Surridge's avatar
Billy Surridge

Reasonably priced- quick customer service

4
Good price on my renewal. Customer service very helpful and quick to reply. Reviewed on: 26th September 2016
Sarah Edwards's avatar
Sarah Edwards

poor customer service

1
I had to ring Hastings direct to change my renewal quote and to add on some friends and family discount. Sounds simple enough but the whole process took over an hour. My renewal quote was changed easy enough but when it came to adding friends an family discount onto my policy I was given the wrong number for the department twice and transferred to the wrong department three times, two of which were done as a blind transfer which meant that I had to go though my inquiry and security checks all over again. I dread to think of the amount of time I spent on hold and how much these calls must have cost me. I would recommend Hastings Direct because of its competitive prices but their customer service is appealing. Reviewed on: 26th September 2016
megan's avatar
megan

Good customer service

4
Whenever I had a query the customer service team were always very friendly and willing to help would definitely recommend to family and friends Reviewed on: 25th September 2016
Amy Lambert's avatar
Amy Lambert

Why do reviewers give 5*

1
Why do people review a service that they have not really used? When an accident occurs! Every thing will be OK if you have not to deal with a claim. BUT! Reviewed on: 25th September 2016
Chris Fishwick's avatar
Chris Fishwick

Straightforward

3
Not needed to use them yet but easy to get hold of to change details Reviewed on: 24th September 2016
Edward Platten's avatar
Edward Platten

Hastings Direct - Competitive Car Insurance

5
Very competitive prices - in fact for me it was 20% less than any other quote via a direct or comparison web site. Reviewed on: 24th September 2016
Adrian Bold's avatar
Adrian Bold

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