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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.07

Based on 674 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Never had any issues...

Myself, my brother and my father have all used Hastings in different variants/ levels of cover and have never had any issues. When my brother had an accident they were quick to communicate with other insurers and swiftly got his car fixed with a car to drive whilst it was in repair! Good prices and helpful customer services, especially when we had a problem buying a car that we had insured that morning! I would recommend , I won't put 10/10 because there are things they could improve. e.g. waiting times and their website! Reviewed on: 19th September 2016

Easy

Great when you have to phone them, deal with everything quickly without any trouble. Reviewed on: 17th September 2016

Competively priced car insurance

Great car insurance and unusual for car insurance if you stay with them they will beat best quote. Reviewed on: 12th September 2016

More focussed on new customers than rewarding existing ones

We were insured with Hastings for a couple of years and had never had any problems with them they were efficient, helpful on the phone and dealt with all queries and changes promptly. However this year when our renewal was due the price had jumped up several hundred pounds despite the fact we had a new car that is cheaper to insure and an extra years no claims discount. I called up to speak to someone about the renewal and see what could be done but they weren't interested and basically told me it was tough luck and that we would have to take our custom elsewhere which wasn't a response I was expecting. Reviewed on: 11th September 2016

Hastings Direct - Competitive Car Insurance

When it comes to Car Insurance - its all about the cheapest like for like cover. This year (for the 1st time in quite a few years), Hastings came up with by far the cheapest quote. No brainer on who I chose. Reviewed on: 10th September 2016

ALL GOOD

Cheap quote so purchased, not had to make a claim so can't comment on how well they deal with them Reviewed on: 31st August 2016

looking after my daughter

as a newly qualified driver, who has had a bump on the motorway, the company is taking good care in this difficult time Reviewed on: 29th August 2016

Lack of communication between colleagues

I am pleased with my product although when ringing to get a cover note I was passed through 5 different people before finally resolving the issue Reviewed on: 29th August 2016

value for money and reliable

they are around the cheapest i have found for my car insurance , whenever i have needed to contact them it has been easy and hassle free. Reviewed on: 29th August 2016

REALLY HELPFUL

GO OUT OF THEIR WAY TO HELP YOU. QUICKLY PICK UP THE PHONES. SORT OUT QUERY WITHOUT MUCH HASSLE. Reviewed on: 28th August 2016

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