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Hastings Direct: Car Insurance reviews

3.10
Based on 637 reviews, last reviewed 7th Nov 2024
1450% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

1

tried to double my premium tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to requote me several t... Read more Reviewed on: 7th November 2024
Pete's avatar
Pete

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (637)

OK car insurance

3
Had a collision. Fairly helpful but left on hold for a long time some times Reviewed on: 20th June 2016

Great

4
Always hear positive things about HD Reviewed on: 27th April 2016

Excellent Service

5
I have been with Hastings for a couple of years and they have always been competitive in price for what they offer. Last year i had a car accident when someone went into the back of me. I rang Hastings and they were very helpful sorting my claim out. They offered a courtesy car for the duration of the repair (I didn't take this up as i had a spare car i could use already ) They were very fast in arranging the repair plus my legal fees and physiotherapy to recover from the accident. Would highly recommend. Reviewed on: 4th April 2016

Good company but expensive at renewal.

4
I took out car insurance last April as the price was competative. They have been a great company, no problems. My renewal quote has gone up by half so i will be leaving. All things considered its a good company just dont automatically renew. Reviewed on: 28th March 2016

CheekyCharges

2
I was charge £30 for changing my address recently! ..It shouldn't be allowed!! Reviewed on: 14th March 2016

CheekyCharges Campaigner

5
Very impressed, not had any problems Reviewed on: 13th March 2016

CheekyCharges Campaigner

4
Good service, good price and quick answer on phone line Reviewed on: 13th March 2016

CheekyCharges Campaigner

1
Poor communication and took 3 months to sort out a claim. Agreed to contniue direct debits then charged me double to insure the same make of car for the last 4 months of the year. Reviewed on: 13th March 2016

CheekyCharges Campaigner

4
Although I had to be issued with a black box and was placed on restricted miles Hastings were fantastic their customer service department couldn't be happier to help with any equiries and I was able to log online to see how efficient I was at driving which I found excellent in helping to improve my driving skills and confidence Reviewed on: 12th March 2016

CheekyCharges Campaigner

5
brill service and was easy to add another named driver Reviewed on: 11th March 2016

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