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Hastings Direct: Car Insurance reviews

3.04
Based on 643 reviews, last reviewed 26th Feb 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Easy to set up, renewal price the same as "new busin... Easy to set up, renewal price the same as "new business" price, all in all very good firm to deal with Reviewed on: 26th February 2025
Wayne's avatar
Wayne

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025
Will Green's avatar
Will Green

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (643)

Brilliant!!

5
My dad as both his car and van with them and told me I should take a look at them, as I have just bought my very first car. I also looked on comparison sites and these were the cheapest and give me full cover Reviewed on: 1st August 2016

Excellent Customer Service

5
As a first-time insurer, the customer service I received was extremely helpful and friendly, making everything very simple for me to understand. I would highly recommend Hastings. Reviewed on: 1st August 2016

Car Insurance Reviewer

4
It's been ok - not really had any dealings with them as i pay annually Reviewed on: 18th July 2016

Car Insurance Reviewer

4
Renewed with them as satisfied with them so far. No claim made. Reviewed on: 14th July 2016

Excellent customer service

5
Extremely helpful staff always do their best to help as best they can and saved money on my car insurance :) Reviewed on: 29th June 2016

Awful renewal price.

1
I have been with hastings direct for the last few years. Nothing had changed between my last insurance and the new renewal insurance other then my no claims had increased another year. The automatic renewal quote came back at nearly 50% extra which made no sense. More annoyingly when i compared prices on the comparison websites, hastings direct came back at nearly £230 cheaper then the renewal price. They obvious are hoping some of their customers fail to look elsewhere and get stung with a ridiculous high price. I have moved my car insurance elsewhere. Reviewed on: 22nd June 2016

OK car insurance

3
Had a collision. Fairly helpful but left on hold for a long time some times Reviewed on: 20th June 2016

Great

4
Always hear positive things about HD Reviewed on: 27th April 2016

Excellent Service

5
I have been with Hastings for a couple of years and they have always been competitive in price for what they offer. Last year i had a car accident when someone went into the back of me. I rang Hastings and they were very helpful sorting my claim out. They offered a courtesy car for the duration of the repair (I didn't take this up as i had a spare car i could use already ) They were very fast in arranging the repair plus my legal fees and physiotherapy to recover from the accident. Would highly recommend. Reviewed on: 4th April 2016

Good company but expensive at renewal.

4
I took out car insurance last April as the price was competative. They have been a great company, no problems. My renewal quote has gone up by half so i will be leaving. All things considered its a good company just dont automatically renew. Reviewed on: 28th March 2016

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