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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (646 reviews)

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3.09

Based on 646 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (646)

Straightforward, great price

Easy to apply, clean, decent website, straightforward process and amazingly cheap for fully comp - highly recommended! Reviewed on: 17th August 2016

Rip off merchants

How can it be legal for a company to increase the price of your car insurance by £20 a month after two months due to a "technicality"on their end - rip off merchants, STAY AWAY!! Reviewed on: 15th August 2016

Renewed

I shopped around as usual but the best offering I could find was to renew with Hastings. Reviewed on: 15th August 2016

Helpful

Looked for a price when leaving for a competitor, even though the knew it wouldn't be cheaper. Didn't try and persuade me or sway with useless offers. Reviewed on: 15th August 2016

Cheapest and simple

Always the cheapest and always reduce your yearly quote for renewing Reviewed on: 15th August 2016

So easy!

I've had no regrets about insuring my car with Hastings Direct. I'm now on my second year with them, I wish I'd given them a go a lot earlier! Reviewed on: 14th August 2016

Disappointed with information

After an accident caused by someone else, I don't feel Hastings gave me enough information about how my claim would affect future insurance premiums. Reviewed on: 13th August 2016

USELESS

Third party hit my car along the motorway ( this wasnt my fault) and had footage of it but wouldn't sort anything out until I paid upfront and that there was the license plate on there , so I went to the police and they had seen the footage and said that there was no sign of the license plate so that the lied, and they still refused to do anything, so now it's gonna cost me £1300 to get it done on my own back, DO NOT GO WITH THIS COMPANY, I am 18 years old just trying to get through life and this insurer f**** you over, don't bother. Reviewed on: 12th August 2016

Wonderful

Easy to arrange, no messing about. very competitive quote that offered many extras Reviewed on: 7th August 2016

Low cost but who are you dealing with ?

I swapped as I do every year to Hastings for my car insurance and was reassured by their Defaqto 5 star rating. However being involved in a no fault claim a couple of months ago, I found out there policy of using a third party company up until the fault was proven, and the threat of taking money to provide services the other insurance company had already agreed to pay was not as reassuring. Thank you to the other insurance company who have been nothing but helpful in resolving my issue, and as a first time Hastings user, I don't think I will be renewing ! Reviewed on: 5th August 2016

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