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Hastings Direct: Car Insurance reviews

3.09
Based on 637 reviews, last reviewed 7th Nov 2024
1450% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

1

tried to double my premium tried to double my premium on auto renew and charged £20 to cancel. Put me on hold for 20 minutes, customer service rep tried to requote me several t... Read more Reviewed on: 7th November 2024
Pete's avatar
Pete

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (637)

Low cost but who are you dealing with ?

3
I swapped as I do every year to Hastings for my car insurance and was reassured by their Defaqto 5 star rating. However being involved in a no fault claim a couple of months ago, I found out there policy of using a third party company up until the fault was proven, and the threat of taking money to provide services the other insurance company had already agreed to pay was not as reassuring. Thank you to the other insurance company who have been nothing but helpful in resolving my issue, and as a first time Hastings user, I don't think I will be renewing ! Reviewed on: 5th August 2016

Fantastic insurance company!

5
I would fully recommend Hastings Direct - when I bought a new car and I needed to change my insurance details, their customer representative could not have helped me more. Reviewed on: 1st August 2016

Helpful

3
I've called a few times to change details, renew insurance and they've always been helpful and done their best to save me money. Reviewed on: 1st August 2016

Good Value

4
Decent car insurance, offers the essentials for a reasonable price and renewal doesn't cost a bomb either. Reviewed on: 1st August 2016

Brilliant!!

5
My dad as both his car and van with them and told me I should take a look at them, as I have just bought my very first car. I also looked on comparison sites and these were the cheapest and give me full cover Reviewed on: 1st August 2016

Excellent Customer Service

5
As a first-time insurer, the customer service I received was extremely helpful and friendly, making everything very simple for me to understand. I would highly recommend Hastings. Reviewed on: 1st August 2016

Car Insurance Reviewer

4
It's been ok - not really had any dealings with them as i pay annually Reviewed on: 18th July 2016

Car Insurance Reviewer

4
Renewed with them as satisfied with them so far. No claim made. Reviewed on: 14th July 2016

Excellent customer service

5
Extremely helpful staff always do their best to help as best they can and saved money on my car insurance :) Reviewed on: 29th June 2016

Awful renewal price.

1
I have been with hastings direct for the last few years. Nothing had changed between my last insurance and the new renewal insurance other then my no claims had increased another year. The automatic renewal quote came back at nearly 50% extra which made no sense. More annoyingly when i compared prices on the comparison websites, hastings direct came back at nearly £230 cheaper then the renewal price. They obvious are hoping some of their customers fail to look elsewhere and get stung with a ridiculous high price. I have moved my car insurance elsewhere. Reviewed on: 22nd June 2016

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