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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.07

Based on 674 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (674)

Avoid!!

Possibly in the middle of receiving the worst service I've ever experienced. No ownership of issues, no updates, no sense of urgency, no help & I have to resort to "complaining" on Twitter every time I want to talk to someone (who then tell me to ring the person I have been trying to ring / email without success!!) And this doesn't even relate to a claim...! Reviewed on: 10th November 2016

Charged for everything

If you make any changes at all to the policy even if it's done via your online hastings direct account you'll get charged a min of £25 AVOID AVOID Reviewed on: 7th November 2016

Hastings Direct - Competitive Car Insurance

Simple - they offered the cheapest car insurance renewal quote by about £40. No problems at all with them. Reviewed on: 29th October 2016

Never using Hastings again in my lifetime.

So unhappy with them. V poor customer service. Having to chase at every stage. The accident was 100% not my fault yet they wish to settle on a knock for knock basis and take my £590 excess. Policy automatically renewed at this when or previously the excess was much lower. At a time when you need help, support and to be listened to DONT USE HASTINGS. I remain bitterly disappointed with them. Reviewed on: 29th October 2016

Don't expect 5 star service when claiming

Perhaps not much different from other insurers, but my first and only experience of claiming on my 6-year-old Hastings Direct policy was fraught with delay on their part, and their unwillingness to pursue the other (at fault) driver's insurers because "we don't generally deal with liability issues", despite me providing them with all the photographic and documentary evidence they could possibly need. Result: I lost my excess and must live with having an "unrecovered" claim which puts up future premiums. Nothing happened to advance the claim without me having to phone them up at each stage to ask why they had done nothing since my last phone call. They told me that they were resolving their claims dept issues, but I'm off elsewhere after this experience. Reviewed on: 21st October 2016

Excellent, and very competative

I've been with Hastings for 4 years now and even though I've made a claim they still come out on top every year! Best price on the market. Recommended to family and friends who all agree there the best. Reviewed on: 9th October 2016

Fantastic

Best deal I found, very easy to proceed with car insurance. Reviewed on: 9th October 2016

Hastings Direct - Competitive Car Insurance

Very competitive price for me this year, almost £80 less than any other quote or comparison website. Reviewed on: 8th October 2016

Best quote I could find but hassle when coming to a claim

The best price I could find when comparing car insurance, but I had to make a claim on one occasion. This resulted in a lot of hassle on the phone, being passed about to different people who didn't know the answer to simple questions. At one point I had 2 claims open for just the one claim so there seems to be a lack of communication somewhere along the line. Reviewed on: 8th October 2016

useless when it comes to making a claim

AVOID they will do there best not to pay u out when it comes to making a claim, so much stress caused from this company Reviewed on: 26th September 2016

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View resource hub

Hastings Direct: Car insurance reviews

100% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Hastings Direct: Car insurance now

Hastings Direct Car insurance reviews (674)

Avoid!!

Charged for everything

Hastings Direct - Competitive Car Insurance

Never using Hastings again in my lifetime.

Don't expect 5 star service when claiming

Excellent, and very competative

Fantastic

Hastings Direct - Competitive Car Insurance

Best quote I could find but hassle when coming to a claim

useless when it comes to making a claim

Do you have a different Hastings Direct product?

Want to see more from Hastings Direct?

Van Insurance

Personal loans

Home insurance

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