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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (682 reviews)

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3.17

Based on 682 reviews, last reviewed 19th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

Wonderful!

Well, I think Hastings are wonderful, very helpful, and had an unpleasant experience with Admiral over home insurance, so I won't be switching any time soon. Reviewed on: 27th February 2017

Went to ombudsman

Hastings direct.. and yes they are pretty good. We did have a problem with my sons insurance though and after going to the ombudsman it was rectified by HD without the need for the ombudsman. I'd rate them 6/10 Reviewed on: 27th February 2017

Penalised as an army family

I'm Hastings and they are ok - they gave me a good renewal price but we've never had to claim with them (touch wood) so that could change. They did penalise us as an army family though as we knew we were posted 6 weeks after renewal and they wouldn't budge with the fee to change address Reviewed on: 27th February 2017

Car Insurance Renewal

For the 2nd year in a row Hastings have given me renewal quotes at least 15-20% lower than any other company or comparison site. I've not had to deal with them yet with any claims etc, but so far I've been very happy with their prices and communication. Reviewed on: 11th February 2017

Great first insurance company !

The most competitive ! ... Great and friendly staff available to guide you, awesome concept/deals ... whole experience was a pleasure. Reviewed on: 18th December 2016

Good renewal price

Very good renewal quote for my car insurance this year that was 20% less than any other company (and I did a LOT of looking around) Reviewed on: 11th December 2016

Rip off

TERRIBLE CUSTOMER SERVICE, COMPLETE RIP OFF Reviewed on: 11th December 2016

Insurance ripp off

Think your getting a good deal until you have an accident. I had a terrible motorbike accident over a year ago. I took out the extra cover for personal injury. £19.99. When the accident happened my wife called a good lawyer not one of these no win no fee. A few weeks later I get a call from a company claiming to for Hastings. I said I have already appointed a lawyer who has already started work on my case. They didn't tell me that my personal injury payment would not be paid unless they were my lawyers, keep away un trustworthy. Take your money won't pay out. Reviewed on: 22nd November 2016

Avoid!!

Possibly in the middle of receiving the worst service I've ever experienced. No ownership of issues, no updates, no sense of urgency, no help & I have to resort to "complaining" on Twitter every time I want to talk to someone (who then tell me to ring the person I have been trying to ring / email without success!!) And this doesn't even relate to a claim...! Reviewed on: 10th November 2016

Charged for everything

If you make any changes at all to the policy even if it's done via your online hastings direct account you'll get charged a min of £25 AVOID AVOID Reviewed on: 7th November 2016

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