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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (646 reviews)

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3.09

Based on 646 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (646)

value for money and reliable

they are around the cheapest i have found for my car insurance , whenever i have needed to contact them it has been easy and hassle free. Reviewed on: 29th August 2016

REALLY HELPFUL

GO OUT OF THEIR WAY TO HELP YOU. QUICKLY PICK UP THE PHONES. SORT OUT QUERY WITHOUT MUCH HASSLE. Reviewed on: 28th August 2016

Annual renewal after no claims went up 50%!

Ridiculous after 3 years my annual increase suddenly shot up 50%, letter said it was with final discount, when I ring to query they immediately bring it down to within £5 of my previous years monthly payments, Will def be looking elsewhere on renewal I dont like the underhand tactics. Reviewed on: 28th August 2016

Good customer service

Have been with hastings 3 years with no issues. Always fa service when i call up Reviewed on: 27th August 2016

Car Insurance

Easy to start the policy, cheapest available for a young driver. Reviewed on: 26th August 2016

Eventually got the good price

My renewal premium was so high it was ridiculous so I went on line got a new quote which was 40% less so I stayed with my original policy Reviewed on: 25th August 2016

Excellent service at competitive prices.

Like most people, I always check around each year for the best prices on Car Insurance. This year for the 1st time in quite some time there was a very clear winner in terms of lowest cost, and that was Hastings. It was a very simple online process and easy to set up monthly direct debits. Not only that, but it was an equally staggered monthly payment - and not a larger amount upfront as 1st payment, followed by ANOTHER payment within a few weeks. Recommended. Reviewed on: 24th August 2016

Cheapest quite every year

Luckily I have never had to claim on my insurance but I shop around every year and have stayed with hastings for several years now. Only issue i had was call waiting times on a premium number to change details but have since resolved this with getting a none premium number. Reviewed on: 23rd August 2016

good however little pricey to change details.

overall good experience, quick and easy on line process, Reviewed on: 22nd August 2016

Renewal increase of 25% for no reason

Received my renewal for my car insurance. I was paying £36 per month yet the renewal demands £45 per month. I've not had a claim, in fact I have 30+ years no claims, still live in the same street, no health problems and no points on my licence yet I have been saddled with a 25% increase year on year. Fortunately I had got a few quotes in as I anticipated this sort of trick. I phoned Hastings to cancel my policy on renewal as they craftily arrange it to auto renew. One of my quotes is from Directline, their quote is actually cheaper than the £36 I currently pay. The rep at Hastings wanted to see what they could do with the renewal price but I am not interested in dealing with a company that tries to have me over and neither should anybody else. People, don't fall for this renewal scam. I used a link on Auto Trader that browses insurance companies for a quote. I've used it for years and generally it is pretty reliable. Good Bye Hastings and stop trying to rip off your customers Reviewed on: 22nd August 2016

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