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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (638 reviews)

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3.09

Based on 638 reviews, last reviewed 22nd Nov 2024

36% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (638)

good however little pricey to change details.

overall good experience, quick and easy on line process, Reviewed on: 22nd August 2016

Renewal increase of 25% for no reason

Received my renewal for my car insurance. I was paying £36 per month yet the renewal demands £45 per month. I've not had a claim, in fact I have 30+ years no claims, still live in the same street, no health problems and no points on my licence yet I have been saddled with a 25% increase year on year. Fortunately I had got a few quotes in as I anticipated this sort of trick. I phoned Hastings to cancel my policy on renewal as they craftily arrange it to auto renew. One of my quotes is from Directline, their quote is actually cheaper than the £36 I currently pay. The rep at Hastings wanted to see what they could do with the renewal price but I am not interested in dealing with a company that tries to have me over and neither should anybody else. People, don't fall for this renewal scam. I used a link on Auto Trader that browses insurance companies for a quote. I've used it for years and generally it is pretty reliable. Good Bye Hastings and stop trying to rip off your customers Reviewed on: 22nd August 2016

Straightforward, great price

Easy to apply, clean, decent website, straightforward process and amazingly cheap for fully comp - highly recommended! Reviewed on: 17th August 2016

Rip off merchants

How can it be legal for a company to increase the price of your car insurance by £20 a month after two months due to a "technicality"on their end - rip off merchants, STAY AWAY!! Reviewed on: 15th August 2016

Renewed

I shopped around as usual but the best offering I could find was to renew with Hastings. Reviewed on: 15th August 2016

Helpful

Looked for a price when leaving for a competitor, even though the knew it wouldn't be cheaper. Didn't try and persuade me or sway with useless offers. Reviewed on: 15th August 2016

Cheapest and simple

Always the cheapest and always reduce your yearly quote for renewing Reviewed on: 15th August 2016

So easy!

I've had no regrets about insuring my car with Hastings Direct. I'm now on my second year with them, I wish I'd given them a go a lot earlier! Reviewed on: 14th August 2016

Disappointed with information

After an accident caused by someone else, I don't feel Hastings gave me enough information about how my claim would affect future insurance premiums. Reviewed on: 13th August 2016

USELESS

Third party hit my car along the motorway ( this wasnt my fault) and had footage of it but wouldn't sort anything out until I paid upfront and that there was the license plate on there , so I went to the police and they had seen the footage and said that there was no sign of the license plate so that the lied, and they still refused to do anything, so now it's gonna cost me £1300 to get it done on my own back, DO NOT GO WITH THIS COMPANY, I am 18 years old just trying to get through life and this insurer f**** you over, don't bother. Reviewed on: 12th August 2016

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