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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.17
Based on 682 reviews, last reviewed 19th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
20%
See only 3 star reviews
6%
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4%
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35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026
James W's avatar
James W

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026
Mick Lee's avatar
Mick Lee
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

HASTINGS CAR INSURANCE STAY AWAY

1
COST ME A LOT MORE THAN MONEY THEY RUINED MY INSURANCE HISTORY I was quoted for my car insurance which I paid a year up front a few weeks later I had a demand for a further £125 saying I had made a mistake when filling in my online form about the date I had purchased the car, I asked them to show me the error and demonstrate how they value the increase if an error had been made also that I had spoken on the phone and had a laugh about when I had purchased the car so they should be able to replay the recording of the conversation, they ignored my requests, they also said they had lost the recording and demanded I pay the increase or have my policy cancelled, a couple of weeks later I received an email telling me that they had cancelled my policy 2 days prior to emailing me about the cancellation, I called them and complained about the issue, stating the cancellation had left me driving 2 days illegally they told me they could not discuss the matter as the policy was cancelled. Absolutely disgusting behaviour they ruined my insurance history as I now have a cancelled policy on my records which I have to declare, most companies will not insure me and the ones that do charge me more money. A company should have to demonstrate why you have to pay more than you were quoted also why do they have the power to destroy your insurance history, it seems like very bad customer service at least, when their customer service reads this review they will contact me and ask if they can do anything to resolve the issue but never do anything. Other people have also contacted me saying they had the same experience, I wander how many people they have done this to. TERRIBLE COMPANY NEVER DEAL WITH THEM. Reviewed on: 8th April 2017
Fred Mills's avatar
Fred Mills

Don't use this company if you might change cars mid policy. Rip off!

1
Don't use this company if you might change your car mid policy. I have insured my car with Hastings Direct for 7 months. Unfortunately I sold my car and have ordered another one. The new car cannot be delivered until mid May. When I contacted Hastings They insisted that the policy had to be cancelled and it would cost £45. The refund for the unused part of the policy should have come to close to 5/12 of the premium minus £45. I calculated just over £80; they gave me just over £66. Every time I have changed my car the insurance company simply stopped the policy, accounted for the unused part and, when I got the new car gave me a quote for the remaining months. This is the first time I have been charged £45 for a company employee to press a few buttons. Don't use this company if you intend to change your car in the middle of a policy. Other people have been charged less! My costs: approx £65 Never had this poor service before and I have changed cars many times over the years. Reviewed on: 6th April 2017
Michael Taylor's avatar
Michael Taylor

AVOID HASTINGS CAR INSURANCE!!!!

1
I was quoted for my car insurance which I paid a year up front a few weeks later I had a demand for a further £125 saying I had made a mistake when filling in my online form about the date I had purchased the car, I asked them to show me the error and demonstrate how they value the increase if an error had been made, I also stated that I had spoken to them on the phone and had a laugh about when I had purchased the car so they should be able to replay the recording of the conversation, they ignored my requests, they said they had lost the recording and demanded I pay the increase or have my policy cancelled. A couple of weeks later I received an email telling me that they had cancelled my policy 2 days prior to emailing me about the cancellation, I called them and complained about the issue, the cancellation leaving driving 2 days illegally and was told they could not discuss the matter as the policy was cancelled. Absolutely disgusting behaviour they ruined my insurance history as I now have a cancelled policy on my records which I have to declare, most companies will not insure me and the ones that do charge me a premium to do so. A company should have to demonstrate why you have to pay more than you were quoted also why do they have the power to destroy your insurance history, it seems like a very dodgy practice at the very lest or just very bad customer service at least, other people have contacted me stating they have had exactly the same experience is this a common practice with Hastings how many more of you have had the same issue. TERRIBLE COMPANY NEVER DEAL WITH THEM. Reviewed on: 24th March 2017
Freddy Mills's avatar
Freddy Mills

great service

5
Easy and comfortable managing on line, friendly and maximum helping staff. Reviewed on: 17th March 2017
vinie's avatar
vinie

Okay

3
Hastings Direct good price - not sure about the service yet thankfully. I'll go with OK Reviewed on: 1st March 2017
Sophie Dixon's avatar
Sophie Dixon

Admin charges

3
Not made a claim but charged me an admin fee for changing my address, which I find excessive Reviewed on: 28th February 2017
Adrian Crook's avatar
Adrian Crook

Poor service

1
Poor service, I don't think they understand that some people work the same hours as them so cannot come to the phone!! Reviewed on: 28th February 2017
Leonie Ashenden's avatar
Leonie Ashenden

Always cheapest

5
I've been with them a few years no wand always cheapest for all my extras that i want cover for :-) 5/5 from me Reviewed on: 27th February 2017
Kate Jones's avatar
Kate Jones

Still good price after 4 years

5
im with hasting and have never had any problems......infact ive been with them for 4 years now and the price is still good..... Reviewed on: 27th February 2017
Deborah Parsons's avatar
Deborah Parsons

Always cheapest

5
I have been insured with Hastings for about 5 years now, always cheapest when searching through comparison sights and never had a problem with them! Reviewed on: 27th February 2017
Zara Clair's avatar
Zara Clair

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