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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (646 reviews)

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3.09

Based on 646 reviews, last reviewed 21st Jun 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (646)

Don't bother

They maybe cheap but it has definitely been a case of what you pay is what you get for me. After being in a no fault accident this insurance company and claims management company have outdone themselves to accommodate the third party insurers instead of me the policy holder and the NOT AT FAULT driver. I've been lied to, claim handlers consistently contradict each other with each call. It's extremely difficult to get through to claims each time I've called (8 times now) I've been on hold more than 35 minutes. I've been put into a no win situation and am now out of pocket to the tune of £4,000. Oh and to add to the injustice they have taken the outstanding monthly payments from my insurance settlement even though I wanted to insure any new car under the remainder of the policy. I can keep the hire car for an additional 7 days but It may take them 5 days to pay my settlement. Leaving me 2 days to sort out a car if I'm lucky!! Certainly will not be using this company again and would advise people to seriously consider before taking out their own insurance with Hastings. Reviewed on: 22nd September 2016

Good customer service

Always helpful when I call up for renewal Reviewed on: 20th September 2016

Never had any issues...

Myself, my brother and my father have all used Hastings in different variants/ levels of cover and have never had any issues. When my brother had an accident they were quick to communicate with other insurers and swiftly got his car fixed with a car to drive whilst it was in repair! Good prices and helpful customer services, especially when we had a problem buying a car that we had insured that morning! I would recommend , I won't put 10/10 because there are things they could improve. e.g. waiting times and their website! Reviewed on: 19th September 2016

Easy

Great when you have to phone them, deal with everything quickly without any trouble. Reviewed on: 17th September 2016

Competively priced car insurance

Great car insurance and unusual for car insurance if you stay with them they will beat best quote. Reviewed on: 12th September 2016

More focussed on new customers than rewarding existing ones

We were insured with Hastings for a couple of years and had never had any problems with them they were efficient, helpful on the phone and dealt with all queries and changes promptly. However this year when our renewal was due the price had jumped up several hundred pounds despite the fact we had a new car that is cheaper to insure and an extra years no claims discount. I called up to speak to someone about the renewal and see what could be done but they weren't interested and basically told me it was tough luck and that we would have to take our custom elsewhere which wasn't a response I was expecting. Reviewed on: 11th September 2016

Hastings Direct - Competitive Car Insurance

When it comes to Car Insurance - its all about the cheapest like for like cover. This year (for the 1st time in quite a few years), Hastings came up with by far the cheapest quote. No brainer on who I chose. Reviewed on: 10th September 2016

ALL GOOD

Cheap quote so purchased, not had to make a claim so can't comment on how well they deal with them Reviewed on: 31st August 2016

looking after my daughter

as a newly qualified driver, who has had a bump on the motorway, the company is taking good care in this difficult time Reviewed on: 29th August 2016

Lack of communication between colleagues

I am pleased with my product although when ringing to get a cover note I was passed through 5 different people before finally resolving the issue Reviewed on: 29th August 2016

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