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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.17 (682 reviews)

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3.17

Based on 682 reviews, last reviewed 19th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

Awesome

Shocking quote, many options when paying and customer service in point! Reviewed on: 7th June 2017

Reasonable price with good benefits

Whilst there were cheaper options for my insurance, Hastings were the provider that offered what I'm after in terms of cover and benefits without the need for a black box. Reviewed on: 6th June 2017

Very Cheap Car Insurance

For the 2nd year in a row Hastings have been the lowest car insurance quote by far. I know it's different for everyone, but for me it was at least 20% cheaper than the 2nd quote. Reviewed on: 4th June 2017

Not great value for money

I recently moved to a another area with the same car, they increased the premium and charged me a £25 fee to do so. Reviewed on: 31st May 2017

Ok

All insurance companies are the same, jacking up your renewal then having o phone them for a better deal....every single time. Reviewed on: 26th May 2017

Cheap

Cheaper then most other insurers. Reviewed on: 9th May 2017

Try hard but online service a shambles

Although Hastings offered a competitive quote there service is lacking in organisation. The phone staff are helpful and polite but don't really seem capable to sort out issues . The website failed from day one to open up my account and this problem was passed to the IT department who after 11 months of a 12 month policy still haven't sorted the problem . Account number issued was irrelevant 3 months later despite being printed on the form . Could not print out documents , had to keep ringing them to send me it by e mail due to an error with their site . Changing cars mid term was also a hassle and despite downgrading to a more economical car received no discount in my policy and staff could not explain why . Disappointing in general . Reviewed on: 6th May 2017

Unable to contact

Have been trying to contact Hastings Direct since sunday. Call duration in cue was 12 mins. And finally spoke to an advisor today after 15 minutes in the cue. Total call duration was 26mins 18 sec.so I have a nice phone bill to look forward to. Was told it was because of the bank holiday. Well done hastings. Costumer service isn't much to be desired either. Tried to leave a review on the site. But unable to as they use an independent company to do that. And they contact you. Amateurs Reviewed on: 2nd May 2017

Do not use this company!

DO NOT use this company! Disgraceful customer service. I have 2 weeks left on my policy, I don't want to transfer my insurance across because they've quoted me an extra £250 for next year's insurance. I've never had an accident, no convictions and have held it for 8 years, and my circumstances haven't changed. I've bought a new car so I want to cancel my insurance, to be told I'll lose all my no claims bonus (8 years worth) and I have to pay £45. They said it's auto renew, so I told them to cancel that. I phoned up again, someone said I only lose one years no claims, so I went to cancel it, now I can't because auto renew is off? Can you just explain the purpose of this, what difference does it make, apart from the fact that you keep my money! And tell your staff to tell customers consistent advice!? I'm never going to use Hastings again, I've never had this problem before!! Reviewed on: 23rd April 2017

They only contact me when they are my review

Hastings only contact me when they see my review they appologise and ask if they can help me to sort the situation out then don't contact me again they have cost me money and ruined my insurance record I have never made a claim have been driving for over 30 years but because of them I have trouble getting insured and have to pay a premium when I do. DO NOT USE THEM.... Reviewed on: 13th April 2017

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