megan's community profile page - Smart Money People

Write a review

Viewing profile for,

megan

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Hastings Direct, Car insurance:

View on product page

poor customer service

I had to ring Hastings direct to change my renewal quote and to add on some friends and family discount. Sounds simple enough but the whole process took over an hour. My renewal quote was changed easy enough but when it came to adding friends an family discount onto my policy I was given the wrong number for the department twice and transferred to the wrong department three times, two of which were done as a blind transfer which meant that I had to go though my inquiry and security checks all over again. I dread to think of the amount of time I spent on hold and how much these calls must have cost me. I would recommend Hastings Direct because of its competitive prices but their customer service is appealing. Reviewed on: 26th September 2016

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.