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Hastings Direct: Car insurance reviews

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3.10
Based on 646 reviews, last reviewed 21st Jun 2025
No new 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
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20%
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7%
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4%
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35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
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aimz9

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025
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Shauna
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (646)

Rip off

2
TERRIBLE CUSTOMER SERVICE, COMPLETE RIP OFF Reviewed on: 11th December 2016
Ruth Honeywood's avatar
Ruth Honeywood

Insurance ripp off

1
Think your getting a good deal until you have an accident. I had a terrible motorbike accident over a year ago. I took out the extra cover for personal injury. £19.99. When the accident happened my wife called a good lawyer not one of these no win no fee. A few weeks later I get a call from a company claiming to for Hastings. I said I have already appointed a lawyer who has already started work on my case. They didn't tell me that my personal injury payment would not be paid unless they were my lawyers, keep away un trustworthy. Take your money won't pay out. Reviewed on: 22nd November 2016
Keith hulbert's avatar
Keith hulbert

Avoid!!

1
Possibly in the middle of receiving the worst service I've ever experienced. No ownership of issues, no updates, no sense of urgency, no help & I have to resort to "complaining" on Twitter every time I want to talk to someone (who then tell me to ring the person I have been trying to ring / email without success!!) And this doesn't even relate to a claim...! Reviewed on: 10th November 2016
Michael Harris's avatar
Michael Harris

Charged for everything

1
If you make any changes at all to the policy even if it's done via your online hastings direct account you'll get charged a min of £25 AVOID AVOID Reviewed on: 7th November 2016
John goodwin's avatar
John goodwin

Hastings Direct - Competitive Car Insurance

4
Simple - they offered the cheapest car insurance renewal quote by about £40. No problems at all with them. Reviewed on: 29th October 2016
Adrian Bold's avatar
Adrian Bold

Never using Hastings again in my lifetime.

1
So unhappy with them. V poor customer service. Having to chase at every stage. The accident was 100% not my fault yet they wish to settle on a knock for knock basis and take my £590 excess. Policy automatically renewed at this when or previously the excess was much lower. At a time when you need help, support and to be listened to DONT USE HASTINGS. I remain bitterly disappointed with them. Reviewed on: 29th October 2016
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Don't expect 5 star service when claiming

2
Perhaps not much different from other insurers, but my first and only experience of claiming on my 6-year-old Hastings Direct policy was fraught with delay on their part, and their unwillingness to pursue the other (at fault) driver's insurers because "we don't generally deal with liability issues", despite me providing them with all the photographic and documentary evidence they could possibly need. Result: I lost my excess and must live with having an "unrecovered" claim which puts up future premiums. Nothing happened to advance the claim without me having to phone them up at each stage to ask why they had done nothing since my last phone call. They told me that they were resolving their claims dept issues, but I'm off elsewhere after this experience. Reviewed on: 21st October 2016
Gerald Collins's avatar
Gerald Collins

Excellent, and very competative

5
I've been with Hastings for 4 years now and even though I've made a claim they still come out on top every year! Best price on the market. Recommended to family and friends who all agree there the best. Reviewed on: 9th October 2016
Michelle Tearall Was Shepherd's avatar
Michelle Tearall Was Shepherd

Fantastic

4
Best deal I found, very easy to proceed with car insurance. Reviewed on: 9th October 2016
Rachel Challis's avatar
Rachel Challis

Hastings Direct - Competitive Car Insurance

4
Very competitive price for me this year, almost £80 less than any other quote or comparison website. Reviewed on: 8th October 2016
Adrian Bold's avatar
Adrian Bold

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