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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.17
Based on 682 reviews, last reviewed 19th Apr 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
35%
See only 4 star reviews
20%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026
James W's avatar
James W

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026
Mick Lee's avatar
Mick Lee
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

Very good service

5
I have been with them for a few years and as a young driver they are cheap and polite. Reviewed on: 4th July 2017
Anonymous's avatar
Anonymous

Reliable, good customer service

4
Easy to use website, decent insurance prices, good customer service when dealing on the phone Reviewed on: 4th July 2017
Anonymous's avatar
Anonymous

They haven't done anything wrong

5
I've had 2 claims recently (both third party's faulty) and the insurance have sorted everything as you would expect both times Reviewed on: 4th July 2017
Andy Dixon's avatar
Andy Dixon

All excellent until you need help

3
I was with Hastings for many years with good customer service and all round good service. Until I had a car accident that wasn't my fault. It was a very long and draw out process with them not wanting to release funds. By this point their customer service was also failing. Decided to leave the company after 2 years due to this. Reviewed on: 3rd July 2017
Natasha Laker's avatar
Natasha Laker

Mistakes

2
If it could go wrong it did and they were unable to fix. Meant I had to set up insurance elsewhere leaving me out of pocket Reviewed on: 23rd June 2017
Joshua Hill's avatar
Joshua Hill

good company

4
Very helpful and quick with dealing with claims Reviewed on: 12th June 2017
Lori Mckillop's avatar
Lori Mckillop

Black box insurance rip off

1
We took out car insurance with Hastings and as we are young drivers we chose their black box scheme . DO NOT FALL INTO THIS TRAP. We have been told twice that they are cancelling our policy due to their OWN faulty box , which they even sent out someone to fix! Now they expect us to pay £255!!! As a cancellation fee. We have complained lots and all we are getting is awful and rude customer service .We will be eventually taking this to court if this carries on. I would say 0/10,don't get his if you are new driver!!!! Reviewed on: 12th June 2017
Anonymous's avatar
Anonymous

Black box insurance rip off

1
We took out car insurance with Hastings and as we are young drivers we chose their black box scheme . DO NOT FALL INTO THIS TRAP. We have been told twice that they are cancelling our policy due to their OWN faulty box , which they even sent out someone to fix! Now they expect us to pay £255!!! As a cancellation fee. We have complained lots and all we are getting is awful and rude customer service .We will be eventually taking this to court if this carries on. I would say 0/10,don't get his if you are new driver!!!! Reviewed on: 12th June 2017
Anonymous's avatar
Anonymous

Awful

1
Finalising a claim took ages. Had to call them many times to track progress just to find out that they are very unorganized and unable to keep track of their own files. Very poor customer service with workers who don't know what they're talking about. Would never go with Hastings Direct again even if they paid me. Reviewed on: 12th June 2017
Joanna Olszewska 's avatar
Joanna Olszewska

Awful

1
Took ages to finalise a claim. Had to call at least once a week to find out what they've done and prompt actions being completed. Completely unorganized, unable to keep track of files, poor customer service. I will never go with Hastings Direct even if they pay me Reviewed on: 12th June 2017
Joanna Olszewska 's avatar
Joanna Olszewska

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