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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.07
Based on 675 reviews, last reviewed 23rd Jan 2026
92% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026
Sarah Gray's avatar
Sarah Gray

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025
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UnhappyConsumer
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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (675)

Black box insurance rip off

1
We took out car insurance with Hastings and as we are young drivers we chose their black box scheme . DO NOT FALL INTO THIS TRAP. We have been told twice that they are cancelling our policy due to their OWN faulty box , which they even sent out someone to fix! Now they expect us to pay £255!!! As a cancellation fee. We have complained lots and all we are getting is awful and rude customer service .We will be eventually taking this to court if this carries on. I would say 0/10,don't get his if you are new driver!!!! Reviewed on: 12th June 2017
Anonymous's avatar
Anonymous

Awful

1
Finalising a claim took ages. Had to call them many times to track progress just to find out that they are very unorganized and unable to keep track of their own files. Very poor customer service with workers who don't know what they're talking about. Would never go with Hastings Direct again even if they paid me. Reviewed on: 12th June 2017
Joanna Olszewska 's avatar
Joanna Olszewska

Awful

1
Took ages to finalise a claim. Had to call at least once a week to find out what they've done and prompt actions being completed. Completely unorganized, unable to keep track of files, poor customer service. I will never go with Hastings Direct even if they pay me Reviewed on: 12th June 2017
Joanna Olszewska 's avatar
Joanna Olszewska

Awesome

5
Shocking quote, many options when paying and customer service in point! Reviewed on: 7th June 2017
Hulya Raven's avatar
Hulya Raven

Reasonable price with good benefits

4
Whilst there were cheaper options for my insurance, Hastings were the provider that offered what I'm after in terms of cover and benefits without the need for a black box. Reviewed on: 6th June 2017
Luke Bailey's avatar
Luke Bailey

Very Cheap Car Insurance

5
For the 2nd year in a row Hastings have been the lowest car insurance quote by far. I know it's different for everyone, but for me it was at least 20% cheaper than the 2nd quote. Reviewed on: 4th June 2017
Adrian Bold's avatar
Adrian Bold

Not great value for money

1
I recently moved to a another area with the same car, they increased the premium and charged me a £25 fee to do so. Reviewed on: 31st May 2017
Jonathan Hargraves's avatar
Jonathan Hargraves

Ok

3
All insurance companies are the same, jacking up your renewal then having o phone them for a better deal....every single time. Reviewed on: 26th May 2017
Jay's avatar
Jay

Cheap

4
Cheaper then most other insurers. Reviewed on: 9th May 2017
Joseph See's avatar
Joseph See

Try hard but online service a shambles

2
Although Hastings offered a competitive quote there service is lacking in organisation. The phone staff are helpful and polite but don't really seem capable to sort out issues . The website failed from day one to open up my account and this problem was passed to the IT department who after 11 months of a 12 month policy still haven't sorted the problem . Account number issued was irrelevant 3 months later despite being printed on the form . Could not print out documents , had to keep ringing them to send me it by e mail due to an error with their site . Changing cars mid term was also a hassle and despite downgrading to a more economical car received no discount in my policy and staff could not explain why . Disappointing in general . Reviewed on: 6th May 2017
Barney's avatar
Barney

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