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Hastings Direct: Car Insurance reviews

3.09
Based on 638 reviews, last reviewed 22nd Nov 2024
26% decrease in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024
Carolina C's avatar
Carolina C

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

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Hastings Direct Car Insurance reviews (638)

Fantastic

4
Best deal I found, very easy to proceed with car insurance. Reviewed on: 9th October 2016

Hastings Direct - Competitive Car Insurance

4
Very competitive price for me this year, almost £80 less than any other quote or comparison website. Reviewed on: 8th October 2016

Best quote I could find but hassle when coming to a claim

3
The best price I could find when comparing car insurance, but I had to make a claim on one occasion. This resulted in a lot of hassle on the phone, being passed about to different people who didn't know the answer to simple questions. At one point I had 2 claims open for just the one claim so there seems to be a lack of communication somewhere along the line. Reviewed on: 8th October 2016

useless when it comes to making a claim

1
AVOID they will do there best not to pay u out when it comes to making a claim, so much stress caused from this company Reviewed on: 26th September 2016

Reasonably priced- quick customer service

4
Good price on my renewal. Customer service very helpful and quick to reply. Reviewed on: 26th September 2016

poor customer service

1
I had to ring Hastings direct to change my renewal quote and to add on some friends and family discount. Sounds simple enough but the whole process took over an hour. My renewal quote was changed easy enough but when it came to adding friends an family discount onto my policy I was given the wrong number for the department twice and transferred to the wrong department three times, two of which were done as a blind transfer which meant that I had to go though my inquiry and security checks all over again. I dread to think of the amount of time I spent on hold and how much these calls must have cost me. I would recommend Hastings Direct because of its competitive prices but their customer service is appealing. Reviewed on: 26th September 2016

Good customer service

4
Whenever I had a query the customer service team were always very friendly and willing to help would definitely recommend to family and friends Reviewed on: 25th September 2016

Why do reviewers give 5*

1
Why do people review a service that they have not really used? When an accident occurs! Every thing will be OK if you have not to deal with a claim. BUT! Reviewed on: 25th September 2016

Straightforward

3
Not needed to use them yet but easy to get hold of to change details Reviewed on: 24th September 2016

Hastings Direct - Competitive Car Insurance

5
Very competitive prices - in fact for me it was 20% less than any other quote via a direct or comparison web site. Reviewed on: 24th September 2016

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