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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.07 (116 reviews)

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3.07

Based on 116 reviews, last reviewed 26th Sep 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

12%

45%

Latest highest rating:

5

Very easy Very easy to identify the correct product, competitive pricing and efficient process Reviewed on: 20th August 2026

Latest lowest rating:

1

Dreadful Terrible customer service. Their live agents are rude and will use gaslight techniques. Had a successful claim and their underwriter are AXA. Made the... Read more Reviewed on: 26th September 2026

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

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Swinton Insurance Car insurance reviews (116)

Dreadful

Terrible customer service. Their live agents are rude and will use gaslight techniques. Had a successful claim and their underwriter are AXA. Made the claim through Swinton, 6 months later Swinton said I didn’t make a claim as no record, and accused me of either not reporting a claim or claiming directly with AXA. I said it is not possible as I don’t even have AXA contact number and I called using Swinton’s number (which went through multiple options and redirections) Anyway long story short, there is communication problem within their system. I chose not to renew with them. Right now they are aggressively trying to make me renew. Too late, I have gone with a better value and higher tier cover ( at cheaper quote than them) Reviewed on: 26th September 2026

Very easy

Very easy to identify the correct product, competitive pricing and efficient process Reviewed on: 20th August 2026

Insurance you can trust

Easy to use, good value insurance Reviewed on: 20th August 2026

Car insurance bought with no fuss.

Car insurance bought with no fuss. Reviewed on: 7th September 2025

Even 1 is too high a score!

Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swinton the information was different but I wrongly assumed it was the same. When I spoke to them the next day and told them I would not be taking out the insurance with them, they kept £40 of the deposit I had paid advising it’s in their T&Cs! Advise: Go through an insurance company direct like Admiral not a broker like Swinton Avoid at all cost as the way they run their business is underhand! Reviewed on: 21st May 2025

Con Artists - avoid at all costs!

I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was charged a £45 'service fee' from broker Atlanta. They said it was in the T&C's and it was not and is not in your policy sent to me after purchase. They could not locate the 'service fee' premium themselves. Will be complaining to the Ombudsman today and raising a chargeback. At no time throughout whilst on the website was I asked about non accident related claims nor was made aware at the point of purchase that cancelling my policy within 2 hours of the 14 day cool off period would result in losing £45 of my deposit. There is nothing to indicate a retention fee for cancelling during this period - I simply would not have purchased with Swinton Your Customer Service advisor Tanby could not locate the T%C's that stated this especially at point of purchase and could not send me proof of this. She also told me that she had forwarded on a complaint on my behalf for which I would receive an email acknowledgement - clearly this has also not happened. Reviewed on: 17th March 2025

Insurance increased by 300%

I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I have logged a complaint with the company but they have come back to me with the response below · The overall UK insurance market has seen a rise in the number of claims, and it costs a lot more to resolve them, due to materials, parts and labour being more expensive.; · Some insurers have left the UK home insurance market meaning there is higher than usual demand. These and other factors are having an impact on insurance prices even if you haven’t personally made a claim. I have cancelled my insurance and have found a quote for less than £38 and with better cover. Great customer service Swinton!!!!! Reviewed on: 14th February 2025

Great experience with Swindon when sorting out my ca...

Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. They also were able to get me a much cheaper quote than my previous insurers. Reviewed on: 24th August 2024

Making a claim

Some say you only know how good your insurance company is until you make a claim, well after a serious accident where my cat was written off Swinton was excellent from providing a temp replacement car to getting my claim settled. Excellent service . Reviewed on: 23rd August 2024

We have been very pleased ...Swinton Insurance

We have been very pleased with Swinton on more than one occasion. Reviewed on: 23rd August 2024

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