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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.36 (115 reviews)

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3.36

Based on 115 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

12%

44%

Latest highest rating:

5

Very easy Very easy to identify the correct product, competitive pricing and efficient process Reviewed on: 20th August 2026

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

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Swinton Insurance Car insurance reviews (115)

Car accident

My wife had an accident on the 26 th July,after numerous phone calls to numerous companies,Swinton doesn’t sort it for you?? 15 days with no courtesy car,15 days and no further forward,this company is making us ill,avoid at all costs, looking more and more like a scam! Reviewed on: 11th August 2023

Inept agents.

Got an online quote for £604.47 Unable to except my new car registration and advised to call. On the phone for 55 mins reiterated all the same information that I filled out online with the slowest agent only to be told the quote was upped to £1005.00. Unbelievable waste time and false quote given online. Within 5 mins with another company had insurance sorted. Don't waste time and energy on Swinton. Reviewed on: 1st August 2023

Avoid these rip off merchants

500% increase in premium after a non fault accident Despite having an open admission of liability these jokers say this still means the accident was my fault Reviewed on: 28th July 2023

Emergency Boiler Cover Cost Me Hundreds

Boiler broke down in January. Tried using Emergency Boiler Cover I had paid for as part of my policy only to be told it would be a week before they could send an engineer even though I am disabled on the priority services register. They advised to pay for engineer and electric heaters myself and claim the costs back after. Sixteen weeks on, despite numerous requests, they've not even sent the claim forms let alone the £450 I paid. No customer service at all - just disinterested people who seem hellbent on avoiding solving any problems while being arsey on the phone. No response to multiple complaints. No response to email contacts. It is the worst experience of insurance I have ever had. Advise staying well clear of them. Reviewed on: 17th April 2023

Cant leave negative feedback on their questionairre

received a high renewal quote, but Swinton were unable to process a reduction. Was advised to call again before 7.30pm, called at 7.15pm and received an automated message that the offices were closed. Webchat was also going round in circles. This therefore led the policy to expire without being resolved and a new quote was far higher even than even the renewal quote. Webchat is hopeless Reviewed on: 19th March 2023

Call for two months trying to sort problem

Called help line no one knew what they were doing the amount of time she took to talk to her manger was half hour I could of got a bus done my shopping in time she took about a refund that they gave me about the way I was treated the month before that I never got joke don’t come to this company no one knows what they are doing Reviewed on: 10th March 2023

Cancelled my insurance

Went to them as my Churchill insurance went up too much as we have two cars with them.Thy cancelled my insurance because they went digging and found in 2018 we didn't disclose my car keys went missing and I reported it.These Muppets said I didn't disclose this information even though we hadn't a clue this is a non claim,if it was a big deal why didn't Churchill red flag it after 3 years Reviewed on: 6th March 2023

Disappointing service

I was really astonished to find that their system & service is so poor After several call made by me regarding an issue & promised to phone back, but never did I opted in cancelling my insurance with them Reviewed on: 18th February 2023

Appalling service

Following an accident my motorbike was sent by yourselves for repair/assessment and was subsequently written of by 4th dimension, my policy details are attached along with the the BER notification from your repairers. I have be waiting over 4 weeks for a refund payment but have not received it and have had no update regarding my case. I have contacted Swinton claims and Ageas (who I believe are the underwriters and are supposedly dealing with my claim) no one is responding to my calls or emails and no one is taking any responsibility for dealing with my requests for an update. Being without my only method of transport is having a detrimental effect on my life and is impairing my ability to work. The lack of communication from yourselves is absolutely disgraceful 'customer service'. I took out my insurance policy with yourselves believing you to be a reputable company but your actions with my claim has led me to feel you are money grabbing, dishonest and unreliable. I will be making sure none of my family and friends ever insure anything through yourselves. I require an answer regarding date, amount and method of the write off payment by 2pm on Wednesday 18th January or I will be seeking legal advice. Reviewed on: 17th January 2023

SCAM money out of you, no idea what they are doing!

Got new insurance with them, they sent a letter saying it was cancelled, when I called its because a previous case was open even though its settled, (took multiple calls for them to realise this is why) anyway finally paid extra to cover it, including an extra fee for paperowrk which is fine, only to have an email this morning to say our insurance has been cancelled, we were refunded MINUS another free and MINUS the money Ipaid previously on top of the origional. So I am now £70 down and have to fork out for another insurance company! Complete waste of money and time, the customer service lady has NO idea what she is doing, very unprofessional, useless and scammers! Reviewed on: 23rd August 2022

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