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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.75 (113 reviews)

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2.41

Based on 113 reviews, last reviewed 21st May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

12%

46%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

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Swinton Insurance Car insurance reviews (113)

Charged for early withdrawal for car insurance.

Connected Swinton for car insurance and were assured their quote was the lowest possible. A friend asked us what we were paying then promptly organised a quote appropimately half that price online (and a list of at least ten others all substantially lower). Withdrew from Swinton's during the cooling off period and were charged £25 admin fee - not mentioned when we signed up. Something of a win, win for them. Reviewed on: 25th July 2023

Emergency Boiler Cover Cost Me Hundreds

Boiler broke down in January. Tried using Emergency Boiler Cover I had paid for as part of my policy only to be told it would be a week before they could send an engineer even though I am disabled on the priority services register. They advised to pay for engineer and electric heaters myself and claim the costs back after. Sixteen weeks on, despite numerous requests, they've not even sent the claim forms let alone the £450 I paid. No customer service at all - just disinterested people who seem hellbent on avoiding solving any problems while being arsey on the phone. No response to multiple complaints. No response to email contacts. It is the worst experience of insurance I have ever had. Advise staying well clear of them. Reviewed on: 17th April 2023

Cant leave negative feedback on their questionairre

received a high renewal quote, but Swinton were unable to process a reduction. Was advised to call again before 7.30pm, called at 7.15pm and received an automated message that the offices were closed. Webchat was also going round in circles. This therefore led the policy to expire without being resolved and a new quote was far higher even than even the renewal quote. Webchat is hopeless Reviewed on: 19th March 2023

Call for two months trying to sort problem

Called help line no one knew what they were doing the amount of time she took to talk to her manger was half hour I could of got a bus done my shopping in time she took about a refund that they gave me about the way I was treated the month before that I never got joke don’t come to this company no one knows what they are doing Reviewed on: 10th March 2023

Cancelled my insurance

Went to them as my Churchill insurance went up too much as we have two cars with them.Thy cancelled my insurance because they went digging and found in 2018 we didn't disclose my car keys went missing and I reported it.These Muppets said I didn't disclose this information even though we hadn't a clue this is a non claim,if it was a big deal why didn't Churchill red flag it after 3 years Reviewed on: 6th March 2023

Disappointing service

I was really astonished to find that their system & service is so poor After several call made by me regarding an issue & promised to phone back, but never did I opted in cancelling my insurance with them Reviewed on: 18th February 2023

Appalling service

Following an accident my motorbike was sent by yourselves for repair/assessment and was subsequently written of by 4th dimension, my policy details are attached along with the the BER notification from your repairers. I have be waiting over 4 weeks for a refund payment but have not received it and have had no update regarding my case. I have contacted Swinton claims and Ageas (who I believe are the underwriters and are supposedly dealing with my claim) no one is responding to my calls or emails and no one is taking any responsibility for dealing with my requests for an update. Being without my only method of transport is having a detrimental effect on my life and is impairing my ability to work. The lack of communication from yourselves is absolutely disgraceful 'customer service'. I took out my insurance policy with yourselves believing you to be a reputable company but your actions with my claim has led me to feel you are money grabbing, dishonest and unreliable. I will be making sure none of my family and friends ever insure anything through yourselves. I require an answer regarding date, amount and method of the write off payment by 2pm on Wednesday 18th January or I will be seeking legal advice. Reviewed on: 17th January 2023

SCAM money out of you, no idea what they are doing!

Got new insurance with them, they sent a letter saying it was cancelled, when I called its because a previous case was open even though its settled, (took multiple calls for them to realise this is why) anyway finally paid extra to cover it, including an extra fee for paperowrk which is fine, only to have an email this morning to say our insurance has been cancelled, we were refunded MINUS another free and MINUS the money Ipaid previously on top of the origional. So I am now £70 down and have to fork out for another insurance company! Complete waste of money and time, the customer service lady has NO idea what she is doing, very unprofessional, useless and scammers! Reviewed on: 23rd August 2022

Very poor customer service

Called Swinton 3 times to discuss the price of my car insurance. The person I spoke to hung up before answering all of my questions. Treated with contempt. Will not use them again. Reviewed on: 30th June 2022

Horrible service

Never sign up again! My car was hit in a carpark, and I reported claim on the day. Now it's been almost a week, it is still unsettled yet. My car has not being picked up to repair, neither a replacement car provided. I have been spent hours every day to chase up, and everytime I was told different stories. First I was told my have no liability, will get my car repaired and replacement car in next day, which didn't happen of course. Then I was told there is no third party for them to claim to, so they are putting my claim as "Approved Repair", which mean I need to pay the excess myself. I accepted it. but it didn't happen either. Now I was told that I need to claim under my own policy, which means I am losing my NCD. The worst thing is every time I call, I am redirect among different companies. and I need to chase up each companies myself, to name a list the companies I have to call on a daily basis. Swinton (My insurance company) Kinderton ( My insurance handler) MarketStudy (My insurance underwriter) Vizion or something sounds like that ( orginizer for car repiaring) Auxillies ( Car rental) MarketStudy was the worst among them, put into the queue for literaly hours. I have even more company names i have dealt with. This is ridiculous and stressfull for a whole week. A strong advice... LEAVE ! Reviewed on: 28th June 2022

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