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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.41 (115 reviews)

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3.41

Based on 115 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

12%

44%

Latest highest rating:

5

Very easy Very easy to identify the correct product, competitive pricing and efficient process Reviewed on: 20th August 2026

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

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Swinton Insurance Car insurance reviews (115)

These guys are an absolute joke.

These guys are an absolute joke. Took up a policy with them and they did nothing apart from mess around from the start. Now cancelled the policy and taken out another with the RAC which was issued immediately and with no phone calls or silly emails trying to increase the price. Even when asking to be put through to their complaints department they cut you off! As i questioned, if they are this incompetent at the start of a policy, what on earth are they like in the even of a claim? They have now been reported to the obbedsman for a full refund of all costs. Avoid Swinton, it's really not worth the hassle. Reviewed on: 21st June 2024

Had a bump in my car. Swinton is useless

Had a bump in my car. Rang swinton got a claim number that was it. Two weeks later after many frustrating phone calls have given up . Any one must be mad to use this firm. I put in a complaint it was sent onto my insurer who said I had not put in a claim. And to start process again. No way do I ever want anything to do with this firm. Am of an age where the whole problem was making me ill . If u r looking for insurance DONT look at this firm Reviewed on: 15th May 2024

I had absolutely unpleasent expierience with Swinton...

I had absolutely unpleasent expierience with Swinton Insurance today.Phoned them to update my home adress and expected premium go down since we moved into far better neighbourhood and keep our car on drivway rather then street.Insted I was advised that my premium will go up by £300 per year!Agent was unable to explain why,her guess was the postcode?!Decided to cancel my policy for exit fee of £50,went online and insured my car for £20 less per month on the very same "expensive" post code.My advice,do your research and choose wisely.I would not recommend Swinton Insurace. Reviewed on: 29th April 2024

this company took money from my account for over a y...

this company took money from my account for over a year and refuse to return it on the basis that i didnt explain myself. A classic thieving insurance company that hood winked me into a policy when it wasnt required then overcharged me for 11 months. AVOID THIS COMPANY Reviewed on: 27th February 2024

Total rip-off

Went with this company for my car insurance as their quote was the lowest on Compare the Market. Unfortunately after signing up and paying, and with the insurance already in place, they emailed to say there was "something they needed to check" so we had to call them. They then proceeded to tell us that there was an "at fault" claim for one of the named drivers back in 2019, which was a total lie as the driver never made such claim and their current policy clearly shows 5 years no claim, as we had honestly declared in the application. They tried to say this non-existent claim would raise the premium by £65! Naturally I said they can keep their policy and that I wanted to cancel while still within the cooling off period, so I can go with the next cheapest provider on the Compare the Market list which was only £15 more expensive, but hopefully more honest. I was charged a £25 cancellation fee which was ridiculous, but I paid it on principle. Clearly their tactic is to lure you in with the cheapest quote and then make something up to increase the premium once they've got you. I'm surprised by all the positive reviews on other sites, but most are probably fake, or maybe they just choose to rip off the occasional customer. Well they won't have my well earned money, but they can have this 1 star review instead. And there's more coming. So for the £25 they got from me, they'll get a lot of bad publicity. Terrible business sense. They are a total rip-off company and I'll complain to Compare the Market about them. Stay clear! Reviewed on: 16th October 2023

Steep increase at renewal

I cannot understand why I am being asked to pay a 40% increase without any claims and no change in my policy. Daylight robbery!! Reviewed on: 1st September 2023

Diabolical, avoid at all costs. Rip off

Cancelled insurance due to selling car. 1 hour on phone on top of the nearly 2 hours the day before. Extortionate fees for leaving, I spoke to numerous advisors and the amount I would have to pay to cancel kept changing depending on who I spoke to. Sadly the advisors did not have a clue and thought it strange that I would like to know how they worked out what I was due back. I think I may have developed a stomach ulcer through sheer frustration. Please avoid and don't be fooled into thinking you have the best price because you sure won't get the best customer service. Sadly I can't leave no stars (which would be generous) Reviewed on: 24th August 2023

Poor and confusing communication

Processing a claim has been stressful, confusing and no communication or updates from Swinton. Having to 'chase things up' all throughout the claim. Reviewed on: 23rd August 2023

Piece of Mind

Complete coverage at a reasonable price. Reviewed on: 23rd August 2023

rip off

i went through close brothers who swinton are part of ,i was quoted one premium and monthly payment when i "signed" the agreement which looks dodgy as hell when i looked at it and the monthly price had doubled!!!!! I spent the best part of nearly an hour trying to cancel it and all i got from the overseas call centre was we need to go through data protection(which they dont)one even said my name but said i cant tell you anything about it unless we go through "data protection???"AVOID SWINTON WITH A VERY WIDE BERTH you have been warned,im now trying to get the 2 payments they took off me back and cancel. Reviewed on: 11th August 2023

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