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Swinton Insurance reviews

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Rated Poor 2.43/5

Swinton Insurance reviews

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Review summary

People rate this company as Poor based on 183 product reviews

Average score of 2.43/5
5 star
30%
4 star
16%
3 star
5%
2 star
4%
1 star
45%
Reviews for Swinton Insurance have trended negatively over the past 90 days

Latest positive rating

5/5

Multi Bike Policy

I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost... I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost was less than I had expected and the whole process took just a few minutes and not half a day as is the norm! Very pleased with the outcome. Read more Read less

{"display":"Philip S","full_name":"Philip S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Bike Insurance
Philip S 4th September 2024

Latest negative rating

1/5

How can you dare to use my home address sending your...

How can you dare to use my home address sending your offers? I've never had insurance from you, I've never gave you my address, where you having it from?

{"display":"djextreme77","full_name":"djextreme77","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1061413.png"}}'s avatar
Van Insurance
djextreme77 24th September 2024

About Swinton Insurance

Swinton Insurance reviews can help you to find out more about this insurance provider with over 50 years of experience. Swinton offer a wide range of insurance products; from car to home, bike to van, commercial to taxi insurance, plus services like breakdown cover. Smart Money People is the place for Swinton Insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Swinton Insurance at a glance

Reviews for Swinton Insurance

Showing 11 of 183 company reviews

How can you dare to use my home address sending your...

Van Insurance 24th September 2024

How can you dare to use my home address sending your offers? I've never had insurance from you, I've never gave you my address, where you having it from?

Rated Terrible 1/5
Read more product reviews

Multi Bike Policy

Bike Insurance 4th September 2024

I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost... I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost was less than I had expected and the whole process took just a few minutes and not half a day as is the norm! Very pleased with the outcome. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Swinton business insurance provides a no-nonsense co...

    Swinton business insurance provides a no-nonsense comprehensive insurance cover, which allays customers fears, in business.

  • 5/5

    Great experience with Swindon when sorting out my ca...

    Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. They also... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. They also were able to get me a much cheaper quote than my previous insurers. Read more Read less

    {"display":"Kate M Jones","full_name":"Kate M Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/3631.png"}}'s avatar
    Car Insurance
    Kate M Jones 24th August 2024
  • 5/5

    Making a claim

    Some say you only know how good your insurance company is until you make a claim, well after a serious accident where my cat was... Some say you only know how good your insurance company is until you make a claim, well after a serious accident where my cat was written off Swinton was excellent from providing a temp replacement car to getting my claim settled. Excellent service . Read more Read less

  • 4/5

    I've felt protected in my flat contents insurance wi...

    I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing their... I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing their loo with flushed away baby wipes I didn't manage to claim. As the overall damage cost was actually just under the excess amount. I've felt generally otherwise well protected in my flat contents insurance. Read more Read less

  • 5/5

    We have been very pleased ...Swinton Insurance

    We have been very pleased with Swinton on more than one occasion.

    {"display":"Allen","full_name":"Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Allen 23rd August 2024
  • 1/5

    If I could give them ZERO I would

    I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In... I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as you do started notifying change of address. So I dutifully did with Swinton. That's when the nightmare began. Spoke to Toby and explained I needed to change the address only on my motor policy. So he asked all the relevant questions and said he needed to submit it to the underwriters to see if there would be a increase in the premium. He came back and mumbled something about a rejection code as the area was unacceptable. I asked him what he meant by that and he couldn't answer. Now the area I moved to has high end value houses in a semi rural location, certainly not a crime hotspot! He put me on to Lindi who just kept stating the area was unacceptable but I can cancel this policy and they would put me with a new company. Why, I asked? Please tell me why this area is unacceptable? She just kept saying the insurance company stated it was not an acceptable area. I asked her to verify who the insurance company was. AGEAS came the reply. I was stunned. We have a second car, insured by my wife, and she successfully changed the address the day before with no additional premium. It is insured through AGEAS!! Her reply was genuinely incoherent by which time my wife had entered the room curious why I was on the phone so long and started listening to the what was happening. I asked to speak to a supervisor for an explanation. I got Karen. I explained what had happened and wanted an explanation why two people living at the same address received such polar opposite responses. Again she appeared not to understand and stuck to the script of it being an unacceptable area. I recall saying regardless that my wife lives in the same house and that AGEAS accepted she is in an acceptable area (no additional premium) but Swinton say it's not. All she did was keep offering me a new policy with a different company or a cancellation of the policy. I asked for quotes for a new policy with a different insurance company, however her eventual reply was that none would insure me. As my wife was simultaneously obtaining quotations from a comparison website this was obviously another blatant lie. I believe this is the procedure when a customer won't change to another company to build Swinton's revenue stream. They get booted. Needless to say the policy with Swinton is now cancelled. I urge everyone to avoid this company at all costs. I dread to think what may have happened if I had ever had to make a claim through Swinton. Read more Read less

    {"display":"Roger A","full_name":"Roger A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Roger A 5th July 2024
  • 1/5

    Don't waste your time

    Just spoken to Swinton as had. a quote come through a comparison site they couldn't find it then told me it was £11.000 I told... Just spoken to Swinton as had. a quote come through a comparison site they couldn't find it then told me it was £11.000 I told them a 2006 Ford Ranger is not going to be anything like that and they had already quoted me about £230,but wasn't allowed to speak to anyone else apparently everyone was in a meeting. Don't waste your time on this shower of s*** Read more Read less

    {"display":"Dan ","full_name":"Dan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Van Insurance
    Dan 1st July 2024
  • 1/5

    These guys are an absolute joke.

    These guys are an absolute joke. Took up a policy with them and they did nothing apart from mess around from the start. Now cancelled... These guys are an absolute joke. Took up a policy with them and they did nothing apart from mess around from the start. Now cancelled the policy and taken out another with the RAC which was issued immediately and with no phone calls or silly emails trying to increase the price. Even when asking to be put through to their complaints department they cut you off! As i questioned, if they are this incompetent at the start of a policy, what on earth are they like in the even of a claim? They have now been reported to the obbedsman for a full refund of all costs. Avoid Swinton, it's really not worth the hassle. Read more Read less

    {"display":"Mark R","full_name":"Mark R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Mark R 21st June 2024
  • 1/5

    Swinton bikes what a joke !

    Swinton bikes what a joke ! I have a multi bike policy and removed a 1200cc bike and a 1000cc bike then asked to put... Swinton bikes what a joke ! I have a multi bike policy and removed a 1200cc bike and a 1000cc bike then asked to put on a 125cc just a laugh bike really zip into town etc sorry sir you multi bike policy wont allow that bike. a 125 ? are you joking having already had to change insurance in January as the then multi bike policy wouldn't allow a 17 plate bike bearing in mind the 125 is a 23 plate. ok quote me for the 125 then 56 years old 40 years experience full no claims on the multi bike policy . wait for it ......over £500 ? I insure a 23 plate 1000cc sports bike for less ! Swinton you have lost the plot and a return customer. Needless to say the 125 is now insured with another company. Read more Read less

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