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Swinton Insurance reviews

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Rated Poor 2.39/5

Swinton Insurance reviews

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Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Poor based on 187 product reviews

Average score of 2.39/5
5 star
29%
4 star
16%
3 star
5%
2 star
4%
1 star
46%

Latest positive rating

5/5

Multi Bike Policy

I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost... I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost was less than I had expected and the whole process took just a few minutes and not half a day as is the norm! Very pleased with the outcome. Read more Read less

{"display":"Philip S","full_name":"Philip S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Bike Insurance
Philip S 4th September 2024

Latest negative rating

1/5

Con Artists - avoid at all costs!

I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was... I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was charged a £45 'service fee' from broker Atlanta. They said it was in the T&C's and it was not and is not in your policy sent to me after purchase. They could not locate the 'service fee' premium themselves. Will be complaining to the Ombudsman today and raising a chargeback. At no time throughout whilst on the website was I asked about non accident related claims nor was made aware at the point of purchase that cancelling my policy within 2 hours of the 14 day cool off period would result in losing £45 of my deposit. There is nothing to indicate a retention fee for cancelling during this period - I simply would not have purchased with Swinton Your Customer Service advisor Tanby could not locate the T%C's that stated this especially at point of purchase and could not send me proof of this. She also told me that she had forwarded on a complaint on my behalf for which I would receive an email acknowledgement - clearly this has also not happened. Read more Read less

{"display":"Tally B","full_name":"Tally B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Insurance
Tally B 17th March 2025

About Swinton Insurance

Swinton Insurance reviews can help you to find out more about this insurance provider with over 50 years of experience. Swinton offer a wide range of insurance products; from car to home, bike to van, commercial to taxi insurance, plus services like breakdown cover. Smart Money People is the place for Swinton Insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Swinton Insurance at a glance

Reviews for Swinton Insurance

Showing 11 of 187 company reviews Last reviewed within 21 days

Con Artists - avoid at all costs!

Car Insurance 17th March 2025

I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was... I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was charged a £45 'service fee' from broker Atlanta. They said it was in the T&C's and it was not and is not in your policy sent to me after purchase. They could not locate the 'service fee' premium themselves. Will be complaining to the Ombudsman today and raising a chargeback. At no time throughout whilst on the website was I asked about non accident related claims nor was made aware at the point of purchase that cancelling my policy within 2 hours of the 14 day cool off period would result in losing £45 of my deposit. There is nothing to indicate a retention fee for cancelling during this period - I simply would not have purchased with Swinton Your Customer Service advisor Tanby could not locate the T%C's that stated this especially at point of purchase and could not send me proof of this. She also told me that she had forwarded on a complaint on my behalf for which I would receive an email acknowledgement - clearly this has also not happened. Read more Read less

Rated Terrible 1/5
Read more product reviews

100% rise in my premium

Home Insurance 13th March 2025

No claim made in the last several years but Swinton raised my premium quote to £518.98 from last year’s figure of £234.26. This is an... No claim made in the last several years but Swinton raised my premium quote to £518.98 from last year’s figure of £234.26. This is an uplift of more than 100%. Their virtual assistant reduced it by £36.72. This adjustment is still a plus 100% hike. They have lost me as a customer and I see that they are losing many people like me who will not be used to boost their income. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    300% renewals quote

    I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I... I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I have logged a complaint with the company but they have come back to me with the response below · The overall UK insurance market has seen a rise in the number of claims, and it costs a lot more to resolve them, due to materials, parts and labour being more expensive.; · Some insurers have left the UK home insurance market meaning there is higher than usual demand. These and other factors are having an impact on insurance prices even if you haven’t personally made a claim. I have cancelled my insurance and have found a quote for less than £38 and with better cover. Great customer service Swinton!!!!! Read more Read less

    {"display":"Gareth M","full_name":"Gareth M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1106257.png"}}'s avatar
    Home Insurance
    Gareth M 15th February 2025
  • 1/5

    Insurance increased by 300%

    I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I... I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I have logged a complaint with the company but they have come back to me with the response below · The overall UK insurance market has seen a rise in the number of claims, and it costs a lot more to resolve them, due to materials, parts and labour being more expensive.; · Some insurers have left the UK home insurance market meaning there is higher than usual demand. These and other factors are having an impact on insurance prices even if you haven’t personally made a claim. I have cancelled my insurance and have found a quote for less than £38 and with better cover. Great customer service Swinton!!!!! Read more Read less

    {"display":"Gareth M","full_name":"Gareth M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1106257.png"}}'s avatar
    Car Insurance
    Gareth M 14th February 2025
  • 1/5

    How can you dare to use my home address sending your...

    How can you dare to use my home address sending your offers? I've never had insurance from you, I've never gave you my address, where you having it from?

    {"display":"djextreme77","full_name":"djextreme77","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1061413.png"}}'s avatar
    Van Insurance
    djextreme77 24th September 2024
  • 5/5

    Multi Bike Policy

    I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost... I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost was less than I had expected and the whole process took just a few minutes and not half a day as is the norm! Very pleased with the outcome. Read more Read less

    {"display":"Philip S","full_name":"Philip S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bike Insurance
    Philip S 4th September 2024
  • 5/5

    Swinton business insurance provides a no-nonsense co...

    Swinton business insurance provides a no-nonsense comprehensive insurance cover, which allays customers fears, in business.

  • 5/5

    Great experience with Swindon when sorting out my ca...

    Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. They also... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. They also were able to get me a much cheaper quote than my previous insurers. Read more Read less

    {"display":"Kate M Jones","full_name":"Kate M Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/3631.png"}}'s avatar
    Car Insurance
    Kate M Jones 24th August 2024
  • 5/5

    Making a claim

    Some say you only know how good your insurance company is until you make a claim, well after a serious accident where my cat was... Some say you only know how good your insurance company is until you make a claim, well after a serious accident where my cat was written off Swinton was excellent from providing a temp replacement car to getting my claim settled. Excellent service . Read more Read less

  • 4/5

    I've felt protected in my flat contents insurance wi...

    I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing their... I've felt protected in my flat contents insurance with them. When a bad sewage backflow leak happened due to another downstairs flat tenant stuffing their loo with flushed away baby wipes I didn't manage to claim. As the overall damage cost was actually just under the excess amount. I've felt generally otherwise well protected in my flat contents insurance. Read more Read less

  • 5/5

    We have been very pleased ...Swinton Insurance

    We have been very pleased with Swinton on more than one occasion.

    {"display":"Allen","full_name":"Allen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Allen 23rd August 2024

    Products from Swinton Insurance

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