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Swinton Insurance reviews

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Rated Poor 2.48/5

Swinton Insurance reviews

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Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Poor based on 190 product reviews

Average score of 2.48/5
5 star
29%
4 star
16%
3 star
5%
2 star
4%
1 star
46%
Reviews for Swinton Insurance have trended positively over the past 90 days

Latest positive rating

5/5

Car insurance bought with no fuss.

Car insurance bought with no fuss.

{"display":"Dean Garrod","full_name":"Dean Garrod","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Dean Garrod 7th September 2025

Latest negative rating

1/5

Cost to change one insurance detail £30

I informed Safeguard that I have now got a new 24/7 maintained and monitored home alarm system. I was then informed that to make this... I informed Safeguard that I have now got a new 24/7 maintained and monitored home alarm system. I was then informed that to make this change on the policy it would cost £30. This is inspite of the fact that this alarm would save Safeguard money if there was an alarm incident. After informing them that I am also furious about the fact that any reduction could only take place at renewal. Only after registering a complaint did they back down and not charge the £30. I agreed to cancel the complaint if the 330 was not applied. I then received a letter from Swinton insurance confirming the above. RIP OFF BRITAIN AGAIN. Read more Read less

{"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home Insurance
David 5th September 2025

About Swinton Insurance

Swinton Insurance reviews can help you to find out more about this insurance provider with over 50 years of experience. Swinton offer a wide range of insurance products; from car to home, bike to van, commercial to taxi insurance, plus services like breakdown cover. Smart Money People is the place for Swinton Insurance reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Swinton Insurance at a glance

Reviews for Swinton Insurance

Showing 11 of 190 company reviews Last reviewed within 14 days

Car insurance bought with no fuss.

Car insurance 7th September 2025

Car insurance bought with no fuss.

Rated Excellent 5/5
Read more product reviews

Cost to change one insurance detail £30

Home Insurance 5th September 2025

I informed Safeguard that I have now got a new 24/7 maintained and monitored home alarm system. I was then informed that to make this... I informed Safeguard that I have now got a new 24/7 maintained and monitored home alarm system. I was then informed that to make this change on the policy it would cost £30. This is inspite of the fact that this alarm would save Safeguard money if there was an alarm incident. After informing them that I am also furious about the fact that any reduction could only take place at renewal. Only after registering a complaint did they back down and not charge the £30. I agreed to cancel the complaint if the 330 was not applied. I then received a letter from Swinton insurance confirming the above. RIP OFF BRITAIN AGAIN. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    Even 1 is too high a score!

    Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I... Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swinton the information was different but I wrongly assumed it was the same. When I spoke to them the next day and told them I would not be taking out the insurance with them, they kept £40 of the deposit I had paid advising it’s in their T&Cs! Advise: Go through an insurance company direct like Admiral not a broker like Swinton Avoid at all cost as the way they run their business is underhand! Read more Read less

  • 1/5

    Con Artists - avoid at all costs!

    I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was... I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was charged a £45 'service fee' from broker Atlanta. They said it was in the T&C's and it was not and is not in your policy sent to me after purchase. They could not locate the 'service fee' premium themselves. Will be complaining to the Ombudsman today and raising a chargeback. At no time throughout whilst on the website was I asked about non accident related claims nor was made aware at the point of purchase that cancelling my policy within 2 hours of the 14 day cool off period would result in losing £45 of my deposit. There is nothing to indicate a retention fee for cancelling during this period - I simply would not have purchased with Swinton Your Customer Service advisor Tanby could not locate the T%C's that stated this especially at point of purchase and could not send me proof of this. She also told me that she had forwarded on a complaint on my behalf for which I would receive an email acknowledgement - clearly this has also not happened. Read more Read less

    {"display":"Tally B","full_name":"Tally B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Tally B 17th March 2025
  • 1/5

    100% rise in my premium

    No claim made in the last several years but Swinton raised my premium quote to £518.98 from last year’s figure of £234.26. This is an... No claim made in the last several years but Swinton raised my premium quote to £518.98 from last year’s figure of £234.26. This is an uplift of more than 100%. Their virtual assistant reduced it by £36.72. This adjustment is still a plus 100% hike. They have lost me as a customer and I see that they are losing many people like me who will not be used to boost their income. Read more Read less

    {"display":"Penny O","full_name":"Penny O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Penny O 13th March 2025
  • 1/5

    300% renewals quote

    I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I... I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I have logged a complaint with the company but they have come back to me with the response below · The overall UK insurance market has seen a rise in the number of claims, and it costs a lot more to resolve them, due to materials, parts and labour being more expensive.; · Some insurers have left the UK home insurance market meaning there is higher than usual demand. These and other factors are having an impact on insurance prices even if you haven’t personally made a claim. I have cancelled my insurance and have found a quote for less than £38 and with better cover. Great customer service Swinton!!!!! Read more Read less

    {"display":"Gareth M","full_name":"Gareth M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1106257.png"}}'s avatar
    Home Insurance
    Gareth M 15th February 2025
  • 1/5

    Insurance increased by 300%

    I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I... I recently had my insurance premium increased from £38 per month to £108 per month. This is without any claims for over 7 years, I have logged a complaint with the company but they have come back to me with the response below · The overall UK insurance market has seen a rise in the number of claims, and it costs a lot more to resolve them, due to materials, parts and labour being more expensive.; · Some insurers have left the UK home insurance market meaning there is higher than usual demand. These and other factors are having an impact on insurance prices even if you haven’t personally made a claim. I have cancelled my insurance and have found a quote for less than £38 and with better cover. Great customer service Swinton!!!!! Read more Read less

    {"display":"Gareth M","full_name":"Gareth M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1106257.png"}}'s avatar
    Car insurance
    Gareth M 14th February 2025
  • 1/5

    How can you dare to use my home address sending your...

    How can you dare to use my home address sending your offers? I've never had insurance from you, I've never gave you my address, where you having it from?

    {"display":"djextreme77","full_name":"djextreme77","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1061413.png"}}'s avatar
    Van Insurance
    djextreme77 24th September 2024
  • 5/5

    Multi Bike Policy

    I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost... I recently acquired a second bike mid term and adding this to my policy was really easy given the hassle I’ve experienced elsewhere. The cost was less than I had expected and the whole process took just a few minutes and not half a day as is the norm! Very pleased with the outcome. Read more Read less

    {"display":"Philip S","full_name":"Philip S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bike Insurance
    Philip S 4th September 2024
  • 5/5

    Swinton business insurance provides a no-nonsense co...

    Swinton business insurance provides a no-nonsense comprehensive insurance cover, which allays customers fears, in business.

  • 5/5

    Great experience with Swindon when sorting out my ca...

    Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. They also... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. They also were able to get me a much cheaper quote than my previous insurers. Read more Read less

    {"display":"Kate M Jones","full_name":"Kate M Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/3631.png"}}'s avatar
    Car insurance
    Kate M Jones 24th August 2024

    Products from Swinton Insurance

    Showing products offered by Swinton Insurance

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