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Review of the Swinton Insurance, Car Insurance:

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Emergency Boiler Cover Cost Me Hundreds

Boiler broke down in January. Tried using Emergency Boiler Cover I had paid for as part of my policy only to be told it would be a week before they could send an engineer even though I am disabled on the priority services register. They advised to pay for engineer and electric heaters myself and claim the costs back after. Sixteen weeks on, despite numerous requests, they've not even sent the claim forms let alone the £450 I paid. No customer service at all - just disinterested people who seem hellbent on avoiding solving any problems while being arsey on the phone. No response to multiple complaints. No response to email contacts. It is the worst experience of insurance I have ever had. Advise staying well clear of them. Reviewed on: 17th April 2023

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