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RAC Car Insurance Reviews

Ratings based on 37 reviews Last review 2 weeks ago

RAC car insurance reviews on Smart Money People come from drivers like you! You can read these honest RAC car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to...

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RAC car insurance reviews on Smart Money People come from drivers like you! You can read these honest RAC car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used RAC before, you too can write a short RAC car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (37)

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19th September 2018

Shocking service

What a terrible company - I have had a company car for years and no claims at all! Due to car allowance I have leased a car. Despite Lex providing details of my No claims; RAC would not accept!!!!! They claim it’s not valid so I asked to cancel and t...

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What a terrible company - I have had a company car for years and no claims at all! Due to car allowance I have leased a car. Despite Lex providing details of my No claims; RAC would not accept!!!!! They claim it’s not valid so I asked to cancel and they stated it would take effect at midnight that day. Instead they cancelled it at 15:30 putting me and my vehicle at severe risk. Would not recommend- try LV!

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16th September 2018

RIP OFF

After buying another car (7 years younger than current one and no bigger - going from Fiat Punto to Vauxhall Corsa), I go to swap my RAC insurance to the new car to be told it will be over £100+!! more for the year? So I go to cancel and am told I'll ...

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After buying another car (7 years younger than current one and no bigger - going from Fiat Punto to Vauxhall Corsa), I go to swap my RAC insurance to the new car to be told it will be over £100+!! more for the year? So I go to cancel and am told I'll be charged a £50 cancellation fee PLUS £24 admin fee, so as you can imagine, hardly worth me cancelling. But hey RAC!! you won't see me for dust this time next year. You rip people off. I've just searched like for like quotes on Meerkat and found I could have my insurance at my current price for the size of car I have brought. I am appalled companies like you can get away with daylight robbery! This is the last you will see of me!

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11th April 2018

Terrible service

You will spend forever on hold trying to speak with anyone. You will have to listen to endless information before you even get put on hold. You will be subject to huge premium increases every year. You will subjected to endless calls from ambulance...

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You will spend forever on hold trying to speak with anyone. You will have to listen to endless information before you even get put on hold. You will be subject to huge premium increases every year. You will subjected to endless calls from ambulance chasers when making a claim. A truly terrible company to deal with.

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5th December 2017

Waste of time

Filled in details online. Obtained quote of £377.08. Tried to pay having put in purchase date - and suddenly 'the site was closed due to maintenance'. Rang up - 10 minutes listening to drivel before I got to an adviser. Lots more sales chat - finally ...

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Filled in details online. Obtained quote of £377.08. Tried to pay having put in purchase date - and suddenly 'the site was closed due to maintenance'. Rang up - 10 minutes listening to drivel before I got to an adviser. Lots more sales chat - finally confirmed the quote of £377.08 and eventually go to the payment part - and I was then told. 'The price is £553 - OK?'
Hang on - what ... No explanation for the huge price hike, just told 'That's now the price...' No explanation for not honoring the quote which on screen I was told was valid for today. He just kept saying - 'That's the price - OK? No - that's really NOT OK! Disgraceful! Will not buy any RAC products from now on.

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29th August 2017

Appalling service & total rip off

Appalling. They automatically renewed my policy at an increased premium, it took me 8 days to get through on the phone to tell them I did not want to renew, then they charged me a £25 fee and £33.17 for the 8 days cover, even though I had taken out a p...

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Appalling. They automatically renewed my policy at an increased premium, it took me 8 days to get through on the phone to tell them I did not want to renew, then they charged me a £25 fee and £33.17 for the 8 days cover, even though I had taken out a policy with eSure. It then took me hours and hours to get through to pay the charges. Total rip off.

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15th August 2017

Disgusting company

My brother collapsed at hospital in a diabetic coma and was in and out of consciousness. I rushed to the hospital before he was transferred to another hospital...I rang, as my brother's insurers, these clowns to get me put on the insurance for 1 hour...

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My brother collapsed at hospital in a diabetic coma and was in and out of consciousness. I rushed to the hospital before he was transferred to another hospital...I rang, as my brother's insurers, these clowns to get me put on the insurance for 1 hour so I could drive his Discovery home...they wouldn't unless we started a brand new policy, for 1 hours insurance! I haven't had a bump in 20 +years, no DD, no claims for 20+years...I have 1 speeding for doing 34 in a 30 (shoot me) I had 3rd party for any car on my own policy but then when accidents happen when you haven't insurance! Pillocks. We have now moved the policy to another company even though it cost us more.

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28th July 2017

Confusing

RAC seem to be the only insurance company who specify that the NCB is in the name of the main driver rather than the policyholder. This caused no end of problems when I was shopping around for new insurance and necessitated me cancelling another car...

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RAC seem to be the only insurance company who specify that the NCB is in the name of the main driver rather than the policyholder. This caused no end of problems when I was shopping around for new insurance and necessitated me cancelling another car insurance policy early so I could use the NCB from that vehicle. So frustrating.

RAC are the only company who specify this so it caused unnecessary frustration. Avoid.

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15th July 2017

Reasonably priced and dealt with my motor accident promptly

RAC are relatively competitively priced in the marketplace. Efficient. Was a little disappointed to have calls from other companies within hours of having my accident asking if I had any injuries. How did those other companies get my details so...

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RAC are relatively competitively priced in the marketplace. Efficient. Was a little disappointed to have calls from other companies within hours of having my accident asking if I had any injuries. How did those other companies get my details so quickly?

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21st June 2017

Ridiculous charges

My first policy was £201 they ask for your driving licence and I said I had been driving for 20 years in actual fact I had been driving for 19 years 11 months so I got a charge which bumped the price up to £300 they then asked for my no claims d...

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My first policy was £201 they ask for your driving licence and I said I had been driving for 20 years in actual fact I had been driving for 19 years 11 months so I got a charge which bumped the price up to £300 they then asked for my no claims discount proof so I sent it and an auto email said all received about a month later a letter came through from the third party finance company saying my policy had been adjusted and I know owe £795 slight jump from the initial £201 so I phoned them up and they stayed that I hadn't sent them my no claims discount even though I have the email to clarify I had sent it any way because of all the hassle and extra charges I said I won't to cancel the policy as they where just stealing my money on the paper work it states cancelling your policy would run another charge of £65 but when my cancellation fee came through it was £192 absolutely disgusting so I have now cancelled my insurance and also my breakdown cover because of the thieves

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21st June 2017

Ridiculous charges

My first policy was £201 they ask for your driving licence and I said I had been driving for 20 years in actual fact I had been driving for 19 years 11 months so I got a charge which bumped the price up to £300 they then asked for my no claims d...

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My first policy was £201 they ask for your driving licence and I said I had been driving for 20 years in actual fact I had been driving for 19 years 11 months so I got a charge which bumped the price up to £300 they then asked for my no claims discount proof so I sent it and an auto email said all received about a month later a letter came through from the third party finance company saying my policy had been adjusted and I know owe £795 slight jump from the initial £201 so I phoned them up and they stayed that I hadn't sent them my no claims discount even though I have the email to clarify I had sent it any way because of all the hassle and extra charges I said I won't to cancel the policy as they where just stealing my money on the paper work it states cancelling your policy would run another charge of £65 but when my cancellation fee came through it was £192 absolutely disgusting so I have now cancelled my insurance and also my breakdown cover because of the thieves

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9th June 2017

Rip-off price for renewal of insurance policy

I took out car insurance with the RAC a few years ago after another company hiked up the price by 40%. The RAC hiked up the price by 47% this year (same car as before). I looked on Moneysupermarket and found that if I took out a new policy with the...

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I took out car insurance with the RAC a few years ago after another company hiked up the price by 40%. The RAC hiked up the price by 47% this year (same car as before). I looked on Moneysupermarket and found that if I took out a new policy with the RAC, the price would be 40% cheaper than the quote I received for renewal. Nobody at the RAC could explain this, and when I tried to speak to a manager, I was told they wouldn't discuss this with me. I have not made any claims on the policy, have a clean driving licence and have been driving for over 40 years. Clearly the RAC have no respect for their customers and think they will gain from inertia. It's time someone stopped this terrible business practice.