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RAC Car Insurance Reviews

Ratings based on 40 reviews Last review 3 weeks ago

RAC car insurance reviews on Smart Money People come from drivers like you! You can read these honest RAC car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to...

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RAC car insurance reviews on Smart Money People come from drivers like you! You can read these honest RAC car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used RAC before, you too can write a short RAC car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (40)

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25th April 2019

Complete farce of a back office

Totally screwed up dealing with a simple change of car details with a short gap in between selling the old car and taking delivery of the new. This was corrected by a very competent team leader and agent in Peterborough in late March (a genuine ‘well ...

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Totally screwed up dealing with a simple change of car details with a short gap in between selling the old car and taking delivery of the new. This was corrected by a very competent team leader and agent in Peterborough in late March (a genuine ‘well done’ to them as they were superb). But the Basingstoke back office finance department have been chasing me daily 24 and 25 April for a non-existent debt and telling me the policy has lapsed ... I have twice responded to them with a call following their urgent text to me, and twice the agent has been incapable of talking sense, Twice I have asked them to log a formal complaint and have a manager call me back urgently ... and twice now, NOTHING has happened. No call, nobody to take responsibility and no apology for the massive distress these texts, calls and apparent policy cancellation have caused me. What is wrong with these people ??

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15th April 2019

Avoid at all costs - arrogant beyond belief

Dreadful service, arrogant advisors and unhelpful. You may trust the RAC name but don't under any circumstances think it applies to their insurance policies. They have no intention of helping you if you claim - they simply dump you on their shoddy...

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Dreadful service, arrogant advisors and unhelpful. You may trust the RAC name but don't under any circumstances think it applies to their insurance policies. They have no intention of helping you if you claim - they simply dump you on their shoddy insurance underwriters (who are a disgrace) and absolve themselves of all responsibility when you need them most.

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26th February 2019

Ridiculous arrogance, Cash cow public, AVOID at all cost's

Bottom line 3 years with them and quoted £860 for 1.6 diesel, 43 year old with 6 years no claims, i was quoted £190-£280 MAX by 5 other insurers with better policies ! i saved over £500 with one free cal...

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Bottom line 3 years with them and quoted £860 for 1.6 diesel, 43 year old with 6 years no claims, i was quoted £190-£280 MAX by 5 other insurers with better policies ! i saved over £500 with one free call
RAC was trusted brand, not now, as insurance broker they are disgusting, £30 charge for every phone call ever made, they dont insure you, they punt you out and charge another £100 on top, plus the £30s for any call, one internet search will save you 100s, if you like yourself dont renew your policy, i lapsed last year and was going to be £200+ to cancel policy, on reflection i would NEVER put another £ in there hands, they dont make any effort to get you a competitive Quote, they are cynical and unwilling to help at any level, take a day and save yourself the hardship of a Poor service provider

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19th September 2018

Shocking service

What a terrible company - I have had a company car for years and no claims at all! Due to car allowance I have leased a car. Despite Lex providing details of my No claims; RAC would not accept!!!!! They claim it’s not valid so I asked to cancel and t...

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What a terrible company - I have had a company car for years and no claims at all! Due to car allowance I have leased a car. Despite Lex providing details of my No claims; RAC would not accept!!!!! They claim it’s not valid so I asked to cancel and they stated it would take effect at midnight that day. Instead they cancelled it at 15:30 putting me and my vehicle at severe risk. Would not recommend- try LV!

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16th September 2018

RIP OFF

After buying another car (7 years younger than current one and no bigger - going from Fiat Punto to Vauxhall Corsa), I go to swap my RAC insurance to the new car to be told it will be over £100+!! more for the year? So I go to cancel and am told I'll ...

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After buying another car (7 years younger than current one and no bigger - going from Fiat Punto to Vauxhall Corsa), I go to swap my RAC insurance to the new car to be told it will be over £100+!! more for the year? So I go to cancel and am told I'll be charged a £50 cancellation fee PLUS £24 admin fee, so as you can imagine, hardly worth me cancelling. But hey RAC!! you won't see me for dust this time next year. You rip people off. I've just searched like for like quotes on Meerkat and found I could have my insurance at my current price for the size of car I have brought. I am appalled companies like you can get away with daylight robbery! This is the last you will see of me!

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11th April 2018

Terrible service

You will spend forever on hold trying to speak with anyone. You will have to listen to endless information before you even get put on hold. You will be subject to huge premium increases every year. You will subjected to endless calls from ambulance...

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You will spend forever on hold trying to speak with anyone. You will have to listen to endless information before you even get put on hold. You will be subject to huge premium increases every year. You will subjected to endless calls from ambulance chasers when making a claim. A truly terrible company to deal with.

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5th December 2017

Waste of time

Filled in details online. Obtained quote of £377.08. Tried to pay having put in purchase date - and suddenly 'the site was closed due to maintenance'. Rang up - 10 minutes listening to drivel before I got to an adviser. Lots more sales chat - finally ...

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Filled in details online. Obtained quote of £377.08. Tried to pay having put in purchase date - and suddenly 'the site was closed due to maintenance'. Rang up - 10 minutes listening to drivel before I got to an adviser. Lots more sales chat - finally confirmed the quote of £377.08 and eventually go to the payment part - and I was then told. 'The price is £553 - OK?'
Hang on - what ... No explanation for the huge price hike, just told 'That's now the price...' No explanation for not honoring the quote which on screen I was told was valid for today. He just kept saying - 'That's the price - OK? No - that's really NOT OK! Disgraceful! Will not buy any RAC products from now on.

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29th August 2017

Appalling service & total rip off

Appalling. They automatically renewed my policy at an increased premium, it took me 8 days to get through on the phone to tell them I did not want to renew, then they charged me a £25 fee and £33.17 for the 8 days cover, even though I had taken out a p...

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Appalling. They automatically renewed my policy at an increased premium, it took me 8 days to get through on the phone to tell them I did not want to renew, then they charged me a £25 fee and £33.17 for the 8 days cover, even though I had taken out a policy with eSure. It then took me hours and hours to get through to pay the charges. Total rip off.

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15th August 2017

Disgusting company

My brother collapsed at hospital in a diabetic coma and was in and out of consciousness. I rushed to the hospital before he was transferred to another hospital...I rang, as my brother's insurers, these clowns to get me put on the insurance for 1 hour...

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My brother collapsed at hospital in a diabetic coma and was in and out of consciousness. I rushed to the hospital before he was transferred to another hospital...I rang, as my brother's insurers, these clowns to get me put on the insurance for 1 hour so I could drive his Discovery home...they wouldn't unless we started a brand new policy, for 1 hours insurance! I haven't had a bump in 20 +years, no DD, no claims for 20+years...I have 1 speeding for doing 34 in a 30 (shoot me) I had 3rd party for any car on my own policy but then when accidents happen when you haven't insurance! Pillocks. We have now moved the policy to another company even though it cost us more.

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28th July 2017

Confusing

RAC seem to be the only insurance company who specify that the NCB is in the name of the main driver rather than the policyholder. This caused no end of problems when I was shopping around for new insurance and necessitated me cancelling another car...

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RAC seem to be the only insurance company who specify that the NCB is in the name of the main driver rather than the policyholder. This caused no end of problems when I was shopping around for new insurance and necessitated me cancelling another car insurance policy early so I could use the NCB from that vehicle. So frustrating.

RAC are the only company who specify this so it caused unnecessary frustration. Avoid.

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15th July 2017

Reasonably priced and dealt with my motor accident promptly

RAC are relatively competitively priced in the marketplace. Efficient. Was a little disappointed to have calls from other companies within hours of having my accident asking if I had any injuries. How did those other companies get my details so...

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RAC are relatively competitively priced in the marketplace. Efficient. Was a little disappointed to have calls from other companies within hours of having my accident asking if I had any injuries. How did those other companies get my details so quickly?