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2Gether Insurance: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.75 (24 reviews)

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1.75

Based on 24 reviews, last reviewed 12th Apr 2024

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

13%

3 star

2 star

79%

Latest highest rating:

5

Breakdown Cover Cheap quote for the year and easy to setup Reviewed on: 24th August 2023

Latest lowest rating:

1

Car refused to start on 11/4/24 so called them out. Car refused to start on 11/4/24 so called them out. Took ages to turn up but did get me started. "Mechanic" said it was faulty battery so got new batt... Read more Reviewed on: 12th April 2024

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About the Breakdown Cover

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2Gether Insurance Breakdown Cover reviews (24)

Car refused to start on 11/4/24 so called them out.

Car refused to start on 11/4/24 so called them out. Took ages to turn up but did get me started. "Mechanic" said it was faulty battery so got new battery today (12/4/24) and guess what? After a short run the car refused to start so once again called them out. They REFUSED despite me telling them I am disabled and my 88yo mother was with me. They told me it was same fault as yesterday and they do not do "repeat" call outs. I told them to send out their mechanic to check if it was the same fault and AGAIN they refused to come out.The agent even told me the personnel who attend call-outs are NOT qualified mechanics. It now looks like my starter motor is at fault so why did the "MECHANIC" not wheck this? Is it because they are NOT QUALIFIED MECHANICS" Their agents words, not mine. So if you want to throw away your hard earned cash with these cowboys, go right ahead. I'm lucky my contract with these incompetents runs out at end of month avoiding exhorbitant cancellation fees. AVOID AVOID AVOID This is my brother in laws experience with them last 48 hours Reviewed on: 12th April 2024

Scam - No policy documents ever received

AVOID! They took my money and never sent any policy documents. They are uncontactable by phone and do not answer emails. What’s the betting that if I needed them they would say. I had no policy. Look at the other reviews on here and on Trust Pilot too. Terrible. They make every excuse not to help people and charge MORE money if they actually do come out. I have asked my bank if they can do a Charge Back to return my fee in full. I think if no contract sent the company would by law have to return my money in full. Reviewed on: 27th March 2024

Don't believe the price, its cheap for a reason

Don't believe the price, its cheap for a reason, they will find any loophole possible to get out of recovering your car without first lumber you with a £120 charge. My car wouldnt start so I called asking them to recover it, as it was a sunday and no local garages open they advised they couldn't come out unless they could take it to a garage so I had to leave the car. Called again 2 days later having arrange a gagrage to take it to, I mentioned I was hoping it was just a flat battery perhaps due to lights being left on (but not sure for certain) and they said they could no longer come out to recover the car unless I paid £120 up front as it could be my own fault. This service is cheap for a reason, they want to wait until people are in a desperate situation to hike the fees up. Awful service and awful advisors avoid like the plague, pay a bit more for recovery where they will come out regardless of why the car won't start. Reviewed on: 21st February 2024

Avoid this company at all costs!!!

Avoid this company at all costs! My car broke down due to an alternator issue, 2Gether arranged for a recovery truck to be sent to me within an hour and a half. However, I received a call an hour later saying that they were refusing to collect the car as the issue 'may be related to a previous claim.' I'm not sure how an alternator has anything to do with the clutch! Abysmal customer service who couldn't car whether you stay with them or go elsewhere. I wouldn't recommend this company to anyone. Reviewed on: 12th February 2024

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