Collingwood aim to provide the best customer experience possible as they understand that with each of their specialist car insurance types, people have different needs. Is Collingwood providing the 'best customer experience'? Share your reviews on...
READ MORECollingwood aim to provide the best customer experience possible as they understand that with each of their specialist car insurance types, people have different needs. Is Collingwood providing the 'best customer experience'? Share your reviews on Smart Money People and help others who are looking for specialist car insurance.
Customer Service
50% of feedback is Process related
Top Age Profile: 18-24
Top Channel Preference: App
524 reviews
Awesome in every way
I used Collingwood for learner insurance. Being nervous and anxious about it all, Collingwood helped me over the phone and provided the best quote around whilst also focussing on me and being safe on the road giving me some great advice that I still... Read more
I used Collingwood for learner insurance. Being nervous and anxious about it all, Collingwood helped me over the phone and provided the best quote around whilst also focussing on me and being safe on the road giving me some great advice that I still follow today!
Reviewed on 19th September 2020Lewis Viner![]()
Informative and friendly
Hassle free cover! Informative friendly staff!
Reviewed on 19th September 2020Portia Smith![]()
Brilliant
Exceptional service, incredibly reliable and cheap for new drivers! Help desks are awesome, congratulated me on passing my test earlier today, really pleased x
Reviewed on 18th September 2020Rhysmaughan18![]()
Excellent service
I used Collingwood for my daughter when she was learning to drive. Very reasonably priced
Reviewed on 17th September 2020Lynette Cook![]()
Speed of customer service
Always received 5 star service, recently change address took me less that 15 minute to sort everything apart from the cost everything was great
Reviewed on 17th September 2020Talibe Bah![]()
Amazing
Amazing service always happy to help and there customer service team are always there to give you a helping hand
Reviewed on 17th September 2020Kylefrosty123![]()
A1
Straightforward great service helpful staff
Reviewed on 17th September 2020Karen![]()
The best learner insurance company ever
Collingwood insurance have been absolutely fantastic right from the moment they pick up the phone to take out the policy to their final call to cancel the insurance because my son passed his driving test.... Read more
Collingwood insurance have been absolutely fantastic right from the moment they pick up the phone to take out the policy to their final call to cancel the insurance because my son passed his driving test.
Staff are knowledgeable and have excellent customer service skills. They don’t just read from a script they have that personal service that they offer on all calls. They don’t just read from a script they have that personal service that they offer on all calls. I’ve just spoken to Adam who was so delighted my son passed his test but also very quickly organised a refund on the policy.
They are just wonderful. You deserved to win.Reviewed on 16th September 2020Julie rowe![]()
Friendly and helpful
Friendly and helpful service, at a amazing price. This with Insurance was very helpful for me to learn how to drive for me to be able to pass my test.
Reviewed on 16th September 2020Nathen Mosley![]()
Super easy learner insurance
Exceptionally easy to deal with, Amazing customer service and a swift refund process when full test was past! Thoroughly recommended.
Reviewed on 16th September 2020D.F![]()
Best learner insurance
The customer service team are really helpful and then explain what they mean if asked.
Reviewed on 16th September 2020Travis![]()
Good value for money.
Good company to deal with, good value. Thank you.
Reviewed on 16th September 2020C Stewart![]()
Best insurance company
Never had a problem since I started, I would highly recommend Collingwood to all the learning drives it helped me a lot.
Reviewed on 16th September 2020Kevin gadus![]()
Very helpful
I needed to cancel my learner insurance and due to COVID it’s all done by email. They got back to me within hours and had my request sorted very quickly
Reviewed on 15th September 2020Eryn![]()
Danny was great
Danny at Collingwood was really helpful and answered all of my questions professionally and quickly. He was patient and ensured I was informed about everything I needed to know when I purchased car insurance for my learner driver son today. Well... Read more
Danny at Collingwood was really helpful and answered all of my questions professionally and quickly. He was patient and ensured I was informed about everything I needed to know when I purchased car insurance for my learner driver son today. Well done Danny!
Reviewed on 15th September 2020Fiona Tyson![]()
Excellent learner insurance.
Well priced learner insurance. I contacted them by phone a couple of times and the service I received was outstanding, everything explained and friendly phone operators.
Reviewed on 15th September 2020Cath![]()
Helpful and trustworthy
My experience with Collingwood was overall very good. They were friendly when I required help and haven’t let me down in anything... definitely a good insurance company for any Learner Drivers out there!
Reviewed on 14th September 2020Holly![]()
Great insurance for learners
having had insurance through Collingwood for over 11 months whilst learning to drive I would definitely recommend them. There online service is easy to use and they are always on hand by the phone if/when I needed them.
Reviewed on 14th September 2020Caitlin Smith![]()
First FB insurance
I didn’t know this type of insurance existed good deal for learners
Reviewed on 14th September 2020Charles Hedley![]()
Quick and easy
I've been with Collingwood ever since I started driving, and they've seen me through to passing. Customer service was accessible and easy both of the 2 times I needed them.
Reviewed on 14th September 2020Walne![]()
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