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Collingwood: Specialist Car Insurance reviews

View other Collingwood products
4.87
Based on 2,286 reviews, last reviewed 26th Jan 2024
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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6%
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Latest highest rating:

5

Happy customer Great customer service, so helpful, very fast and affordable. I highly recommend Reviewed on: 16th October 2023
rutendo's avatar
rutendo

Latest lowest rating:

1

Beware of the £40 cancellation fee scam! Like others on here have said-beware of the ‘£40 cancellation fee’ scam. The moment my daughter passed her test I called these guys to see about chang... Read more Reviewed on: 26th January 2024
R W's avatar
R W
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About the Specialist Car Insurance

Collingwood aim to provide the best customer experience possible as they understand that with each of their specialist car insurance types, people have different needs. Is Collingwood providing the 'best customer experience'? Share your reviews on Smart Money People and help others who are looking for specialist car insurance.

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Collingwood Specialist Car Insurance reviews (2286)

Beware of the £40 cancellation fee scam!

1
Like others on here have said-beware of the ‘£40 cancellation fee’ scam. The moment my daughter passed her test I called these guys to see about changing her policy from learner to new driver. However, all this did was trigger an account hold and a flurry of emails warning me that if I didn’t cancel the policy-they would, and of course this could have ramifications for future insurance quotes.The only way to cancel was then by telephone-where they informed me there was a £40 cancellation policy in spite of the fact I prepaid for a year and had only been covered for a few months! The initial price was favourable but of course if they can collect an extra £40 from everyone they can afford to be competitive initially. Underhand and spurious practice. Staff pleasant enough however. Personally I’d be embarrassed to work here. Can’t recommend. Reviewed on: 26th January 2024
R W's avatar
R W

BEWARE THE FEES!

1
There is a cancellation fee charged by Collingwood, the intermediary which will be charged if you cancel the policy. You have to cancel the policy if and when the student passes. I called and it was not made clear that the policy couldn't just lapse. So in effect, when you pass they change you £40 for the privilege, and if this in in the last few months of the policy, they also keep 100% of the premium. It's a complete con. When asked for a breakdown of how the £40 they are charging is made up to cover the costs, the advisor refused to provide one. They state everything is clear - just look around for reviews, which, by their number clearly show this is not true. Reviewed on: 15th January 2024
Mark C's avatar
Mark C

Cancelled my daughters insurance before her test.

1
Cancelled my daughters insurance before her test. Very upsetting. Reviewed on: 3rd January 2024
Purp D's avatar
Purp D

Happy customer

5
Great customer service, so helpful, very fast and affordable. I highly recommend Reviewed on: 16th October 2023
rutendo's avatar
rutendo

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