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Collingwood reviews

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Rated Excellent • 4.89/5

Collingwood reviews

Verified business Insurance choice awards winner
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Review summary

People rate this company as Excellent based on 3,571 product reviews

Average score of 4.89/5
5 star
94%
4 star
5%
3 star
0%
2 star
0%
1 star
1%
Reviews for Collingwood have trended positively over the past 90 days

Collingwood learner insurance is loved for its affordable prices, friendly and helpful customer service, and easy setup process. Many appreciate the clear explanations and extra support like theory test apps. On the downside, the hidden £40 cancellation fee when passing the test and occasional long phone waits have caused frustration.

Positive themes

  • Collingwood learner insurance is cheap and great value for money.
  • Customer service with Collingwood is friendly, patient and very helpful.
  • Setting up Collingwood insurance is quick and easy with clear guidance.

Negative themes

  • The £40 cancellation fee when passing the test feels like a hidden catch.
  • Sometimes phone wait times are long before speaking to an advisor.
  • Renewal issues and lack of clear online account management caused problems.
Summarised by AI
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About Collingwood

Collingwood (UK) Ltd. is a UK based vehicle insurance intermediary with offices in Newcastle upon Tyne.

Collingwood was founded in 2006 and provides customers across the UK with vehicle insurance policies.

Collingwood offers learner driver insurance policies, new driver insurance cover, taxi policies and courier insurance for food and parcel deliveries.

Collingwood at a glance

Reviews for Collingwood

Showing 11 of 3571 company reviews

Unexpected charges at the end!!

Car insurance • 15th March 2026

Cheap at the start but be warned!! Expect a charge of anything from £40 to £120 when you HAVE to cancel the policy after passing your driving test. AVOID! Avoid!! Avoid!!

{"display":"Ray c","full_name":"Ray c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Reply from Collingwood
Hi Ray, Thank you for taking the time to leave a review, and we're sorry that you were disappointed in your experience with us. Our website journey has been designed to offer full transparency to our customers so they can make a fully informed decision before deciding whether the policy they have selected is suitable and fits their needs, in terms of Policy details, premium and intermediary fees. If you have spoken to one of our colleagues over the phone, as a regulated business, it is important that we make all of our fees and charges as transparent as possible. If you would like to discuss this further, please reach out and we will be happy to help. Kind Regards The Collingwood Team
16th March 2026
Collingwood

Thieves.

Car insurance • 7th January 2026

Brought learners car insurance for daughter. Had to cancel as car went brought was faulty and sent back to the garage. Cancelled insurance within 6... Brought learners car insurance for daughter. Had to cancel as car went brought was faulty and sent back to the garage. Cancelled insurance within 6 days kept £65 of the money. I've asked about the 14 day cooling off period, it doesn't exist. Wouldn't recommend them to anyone. Read more Read less

{"display":"Cc","full_name":"Cc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cc
Rated Terrible • 1/5
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Reply from Collingwood
Hi, Thanks for your review and we're sorry that you were disappointed with your experience with us. Unfortunately as we don't have any specific details we are unable to respond comprehensively, however if you bought the policy through our website, our website journey has been designed to offer full transparency to our customers so they can make a fully informed decision before deciding whether the policy they have selected is suitable and fits their needs in terms of Policy details, premium and fees. If you have spoken to one of our colleagues over the phone, as a regulated business, it is important that we make all of our fees and charges as transparent as possible. Of course, if you would li8ke to discuss your situation further, please reach out to us and we'll be happy to help. Kind Regards The Collingwood Team
8th January 2026
Collingwood
  • 1/5

    Hidden T&C's - adds £40 when cancelling.

    Hidden T&C's - adds £40 when cancelling. There is no website journey & transparency as they claim in their review responses. This company disguises the... Hidden T&C's - adds £40 when cancelling. There is no website journey & transparency as they claim in their review responses. This company disguises the T&Cs that covers the hidden cancellation elements when the learner driver passes the driving test. They are actually capitalising on the "known- unknown", i.e when a learner driver passes the test. So technically, they sell policies for £250 and you wont get anything back if you pass the test (i.e cancel the learner driver policy) after 4 months. They will levy this fees without refunding any excess term left on the policy. On the outset £250 for a learner policy seems cheap, but there is the hidden catch of £40 on top of it. so consider it as £290. Read more Read less

    {"display":"Hhanson","full_name":"Hhanson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Hhanson 23rd October 2025
  • 4/5

    Excellent

    Good, no issues, insurance was cheap and various guidelines to help .

    {"display":"Ariz ","full_name":"Ariz ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ariz 17th October 2025
  • 5/5

    Great customer service

    Adviser i spoke to was very knowledgeable and explained all aspects of our policy thoroughly, answering all of my questions perfectly

    {"display":"Michelle B","full_name":"Michelle B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Michelle B 14th October 2025
  • 5/5

    Easy to deal with

    Easy to deal with and good customer experience

    {"display":"Sarah B","full_name":"Sarah B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Sarah B 14th October 2025
  • 5/5

    Easy to use service at a good price.

    Easy to use service at a good price.

    {"display":"Matthew B","full_name":"Matthew B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Matthew B 14th October 2025
  • 5/5

    Very helpful! Thankyou Cass

    Very helpful! The lady I had was called Cass she was very understanding in everything I said and helped me very well. I’ve used this... Very helpful! The lady I had was called Cass she was very understanding in everything I said and helped me very well. I’ve used this company with both cars and they helped me out when I had to claim. Definitely recommend for learner driver’s insurance Read more Read less

    {"display":"Leoni ","full_name":"Leoni ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Leoni 14th October 2025
  • 5/5

    we spoke to a women called carly and she provided ex...

    we spoke to a women called carly and she provided excellent customer service and sound very happy about the conversation. I was very happy with... we spoke to a women called carly and she provided excellent customer service and sound very happy about the conversation. I was very happy with the phone call because she made the experience easy Read more Read less

    {"display":"Damien s","full_name":"Damien s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Damien s 14th October 2025
  • 5/5

    Great and easy

    Really good, had no issues setting up the insurance, and it's easy to end the insurance as they email you every month

    {"display":"Imogen C","full_name":"Imogen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Imogen C 14th October 2025
  • 5/5

    Thank you Cass

    Superbly dealt with by cass, really helpful lady. First class service

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    David H 13th October 2025

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