Collingwood reviews
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Collingwood reviews
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Review summary
People rate this company as Excellent based on 3,571 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Collingwood learner insurance is loved for its affordable prices, friendly and helpful customer service, and easy setup process. Many appreciate the clear explanations and extra support like theory test apps. On the downside, the hidden £40 cancellation fee when passing the test and occasional long phone waits have caused frustration.
Positive themes
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Collingwood learner insurance is cheap and great value for money.
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Customer service with Collingwood is friendly, patient and very helpful.
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Setting up Collingwood insurance is quick and easy with clear guidance.
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Negative themes
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The £40 cancellation fee when passing the test feels like a hidden catch.
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Sometimes phone wait times are long before speaking to an advisor.
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Renewal issues and lack of clear online account management caused problems.
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About Collingwood
Collingwood (UK) Ltd. is a UK based vehicle insurance intermediary with offices in Newcastle upon Tyne.
Collingwood was founded in 2006 and provides customers across the UK with vehicle insurance policies.
Collingwood offers learner driver insurance policies, new driver insurance cover, taxi policies and courier insurance for food and parcel deliveries.
Collingwood at a glance
Reviews for Collingwood
Showing 11 of 3571 company reviews • Last reviewed within 7 days
Unexpected charges at the end!!
Cheap at the start but be warned!! Expect a charge of anything from £40 to £120 when you HAVE to cancel the policy after passing your driving test. AVOID! Avoid!! Avoid!!
Collingwood
Thieves.
Brought learners car insurance for daughter. Had to cancel as car went brought was faulty and sent back to the garage. Cancelled insurance within 6... Brought learners car insurance for daughter. Had to cancel as car went brought was faulty and sent back to the garage. Cancelled insurance within 6 days kept £65 of the money. I've asked about the 14 day cooling off period, it doesn't exist. Wouldn't recommend them to anyone. Read more Read less
Collingwood
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1/5
Hidden T&C's - adds £40 when cancelling.
Hidden T&C's - adds £40 when cancelling. There is no website journey & transparency as they claim in their review responses. This company disguises the... Hidden T&C's - adds £40 when cancelling. There is no website journey & transparency as they claim in their review responses. This company disguises the T&Cs that covers the hidden cancellation elements when the learner driver passes the driving test. They are actually capitalising on the "known- unknown", i.e when a learner driver passes the test. So technically, they sell policies for £250 and you wont get anything back if you pass the test (i.e cancel the learner driver policy) after 4 months. They will levy this fees without refunding any excess term left on the policy. On the outset £250 for a learner policy seems cheap, but there is the hidden catch of £40 on top of it. so consider it as £290. Read more Read less
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4/5
Excellent
Good, no issues, insurance was cheap and various guidelines to help .
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5/5
Great customer service
Adviser i spoke to was very knowledgeable and explained all aspects of our policy thoroughly, answering all of my questions perfectly
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5/5
Easy to deal with
Easy to deal with and good customer experience
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5/5
Easy to use service at a good price.
Easy to use service at a good price.
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5/5
Very helpful! Thankyou Cass
Very helpful! The lady I had was called Cass she was very understanding in everything I said and helped me very well. I’ve used this... Very helpful! The lady I had was called Cass she was very understanding in everything I said and helped me very well. I’ve used this company with both cars and they helped me out when I had to claim. Definitely recommend for learner driver’s insurance Read more Read less
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5/5
we spoke to a women called carly and she provided ex...
we spoke to a women called carly and she provided excellent customer service and sound very happy about the conversation. I was very happy with... we spoke to a women called carly and she provided excellent customer service and sound very happy about the conversation. I was very happy with the phone call because she made the experience easy Read more Read less
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5/5
Great and easy
Really good, had no issues setting up the insurance, and it's easy to end the insurance as they email you every month
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5/5
Thank you Cass
Superbly dealt with by cass, really helpful lady. First class service
Products from Collingwood
Showing all products offered by Collingwood
Car insurance
by CollingwoodCollingwood provide insurance for learner drivers, taxi drivers and couriers. New driver cover is only available to existing Collingwood learner driver customers after passing the practical driving test. Taxi insurance...
Car insurance
by CollingwoodCollingwood provide insurance for learner drivers, taxi drivers and couriers. New driver cover is only available to existing Collingwood learner driver customers after passing the practical driving test. Taxi insurance...
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