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Collingwood reviews

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Rated Excellent 4.84/5

Collingwood reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 3,573 product reviews

Average score of 4.84/5
5 star
94%
4 star
5%
3 star
0%
2 star
0%
1 star
1%

Collingwood learner insurance is loved for its affordable prices, friendly and helpful customer service, and easy setup process. Many appreciate the clear explanations and extra support like theory test apps. On the downside, the hidden £40 cancellation fee when passing the test and occasional long phone waits have caused frustration.

Positive themes

  • Collingwood learner insurance is cheap and great value for money.
  • Customer service with Collingwood is friendly, patient and very helpful.
  • Setting up Collingwood insurance is quick and easy with clear guidance.

Negative themes

  • The £40 cancellation fee when passing the test feels like a hidden catch.
  • Sometimes phone wait times are long before speaking to an advisor.
  • Renewal issues and lack of clear online account management caused problems.
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About Collingwood

Collingwood (UK) Ltd. is a UK based vehicle insurance intermediary with offices in Newcastle upon Tyne.

Collingwood was founded in 2006 and provides customers across the UK with vehicle insurance policies.

Collingwood offers learner driver insurance policies, new driver insurance cover, taxi policies and courier insurance for food and parcel deliveries.

Collingwood at a glance

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Reviews for Collingwood

Showing 11 of 3573 company reviews Last reviewed within 7 days

Read the small print

Car insurance 11th June 2026

I bought a Vauxhall Adam for my daughter, and insured her for a full 12 months with Collingwood to help her pass her test. At... I bought a Vauxhall Adam for my daughter, and insured her for a full 12 months with Collingwood to help her pass her test. At £191.50, the policy was fantastic value. The low price is what helped me make the final decision to actually get her the car, but that is exactly where the positives end. We only needed the insurance for two months before she passed her test. When I went to cancel, the hidden fees hit. They even tried to argue the policy had rolled into the third month. After only 60 days of being insured on a 12-month policy, my total refund was £18.75. It is an absolute joke. Pros: The initial price is genuinely great for learners. Cons: Completely untrustworthy when it comes to cancellation. The extortionate exit fees wipe out any savings you thought you made. Bottom line: Read the small print very carefully if there is any chance you won't use the entire 12-month policy. Also when you cancel they put you through to their partners who are VERY PUSHY - do not agree to be transferred as the price was way higher than comparison websites. Read more Read less

{"display":"AL","full_name":"AL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
AL
Rated Terrible 1.00/5
Read more product reviews

Disgusting practice of hidden charges!

Car insurance 28th May 2026

After using them twice before we took out a third policy for when my youngest learnt to drive. When he passed his test they charged... After using them twice before we took out a third policy for when my youngest learnt to drive. When he passed his test they charged us another £40 cancellation fee on top of the £250 paid for the policy. The very rude and unhelpful customer services person said it was all in the T&C's but it was so deeply hidden I struggled to find it and they don't make you aware of it knowing full well you won't see it until they sting you for it later. Avoid these at all costs! Read more Read less

Rated Terrible 1.00/5
Read more product reviews
  • 1.00/5

    Unexpected charges at the end!!

    Cheap at the start but be warned!! Expect a charge of anything from £40 to £120 when you HAVE to cancel the policy after passing your driving test. AVOID! Avoid!! Avoid!!

    {"display":"Ray c","full_name":"Ray c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ray c 15th March 2026
  • 1.00/5

    Thieves.

    Brought learners car insurance for daughter. Had to cancel as car went brought was faulty and sent back to the garage. Cancelled insurance within 6... Brought learners car insurance for daughter. Had to cancel as car went brought was faulty and sent back to the garage. Cancelled insurance within 6 days kept £65 of the money. I've asked about the 14 day cooling off period, it doesn't exist. Wouldn't recommend them to anyone. Read more Read less

    {"display":"Cc","full_name":"Cc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Cc 7th January 2026
  • 1.00/5

    Hidden T&C's - adds £40 when cancelling.

    Hidden T&C's - adds £40 when cancelling. There is no website journey & transparency as they claim in their review responses. This company disguises the... Hidden T&C's - adds £40 when cancelling. There is no website journey & transparency as they claim in their review responses. This company disguises the T&Cs that covers the hidden cancellation elements when the learner driver passes the driving test. They are actually capitalising on the "known- unknown", i.e when a learner driver passes the test. So technically, they sell policies for £250 and you wont get anything back if you pass the test (i.e cancel the learner driver policy) after 4 months. They will levy this fees without refunding any excess term left on the policy. On the outset £250 for a learner policy seems cheap, but there is the hidden catch of £40 on top of it. so consider it as £290. Read more Read less

    {"display":"Hhanson","full_name":"Hhanson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Hhanson 23rd October 2025
  • 4.00/5

    Excellent

    Good, no issues, insurance was cheap and various guidelines to help .

    {"display":"Ariz ","full_name":"Ariz ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ariz 17th October 2025
  • 5.00/5

    Great customer service

    Adviser i spoke to was very knowledgeable and explained all aspects of our policy thoroughly, answering all of my questions perfectly

    {"display":"Michelle B","full_name":"Michelle B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Michelle B 14th October 2025
  • 5.00/5

    Easy to deal with

    Easy to deal with and good customer experience

    {"display":"Sarah B","full_name":"Sarah B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Sarah B 14th October 2025
  • 5.00/5

    Easy to use service at a good price.

    Easy to use service at a good price.

    {"display":"Matthew B","full_name":"Matthew B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Matthew B 14th October 2025
  • 5.00/5

    Very helpful! Thankyou Cass

    Very helpful! The lady I had was called Cass she was very understanding in everything I said and helped me very well. I’ve used this... Very helpful! The lady I had was called Cass she was very understanding in everything I said and helped me very well. I’ve used this company with both cars and they helped me out when I had to claim. Definitely recommend for learner driver’s insurance Read more Read less

    {"display":"Leoni ","full_name":"Leoni ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Leoni 14th October 2025
  • 5.00/5

    we spoke to a women called carly and she provided ex...

    we spoke to a women called carly and she provided excellent customer service and sound very happy about the conversation. I was very happy with... we spoke to a women called carly and she provided excellent customer service and sound very happy about the conversation. I was very happy with the phone call because she made the experience easy Read more Read less

    {"display":"Damien s","full_name":"Damien s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Damien s 14th October 2025

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