Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40... Learner Driver Policy - Hidden £40 charge: This is the scam: When you pass your test you have to cancel the insurance and pay £40 even though you have paid the annual policy insurance cost in total. It’s like paying for a meal at a restaurant and then having to slip them £40 to let you out afterwards - if a business did that to you, you’d just take it to the police as extortion wouldn’t you! When you buy the policy and navigate through online nowhere does it tell you what the extra charge is (you have to optionally select to open and read the “terms of business”) which literally no one does hence the other 1 star (but really 0 star) reviews. They could quite easily put the £40 charge ‘as-clear-as-day’ on the main page next to the ‘initial’ cost. We identified the insurance through compare the market, and if the quote had included the inevitable and unavoidable additional £40 it would not have been a competitive quote and we’d never have purchased the product. That’s deliberately misleading and acquires new business under false pretences. The positive reviews for this company have not considered at all this because they have not yet experienced the unscrupulous business practice. There are even 5 star reviews from some individuals then a subsequent 1 star (really 0 star) from that same person when they encounter the reality of this business model. Finally as for their comments on people’s reviews “unfortunately we don’t have the details….” - that’s idiotic no-one is putting their name, address, policy number and phone number on here! I have made a formal complaint to them, I’m sure others have too. Clearly from the other reviews all identifying the same issue they are well aware of the issue and the deliberate lack of transparency about additional hidden charges and therefore its patently a deliberate operational choice to act unethically. Don’t give unethical businesses your hard earned cash. Shop elsewhere. Remember GoCompare etc are a price guide not a final quote. Read reviews before you buy - I wish I had. I know you guys out there are smarter than me. Lesson learned. Read more Read less

Excellent website experience and afterwards needing to correct a mistake made after the Policy issued given brilliant assistance to sort it out by Luke on the telephone.

Reliable, render amazing and good insurance policy.

I had to ring them to ask about my policy as I couldn’t see it on my account and the woman described what the issue... I had to ring them to ask about my policy as I couldn’t see it on my account and the woman described what the issue was and helped me solve it by sending an email that contained my login details. Very lovely lady and very helpful. Read more Read less

Excellent and informative conversation with les to help renew learners insurance .

The staff member who picked up my call was extremely polite, and gave an excellent customer service. Also, very friendly and helpful in terms of sorting out any issues.

started my insurance very fast, cheap learners insurance. Always answered the phone when needed also very polite employees.

There a lovely company to work with always good and on point with advise can't thanks them for helping me these last 10 months

I was happy with the information provided and answered all my questions to make sure I had the correct policy for my son.