Zego reviews
Zego reviews
Review summary
People rate this company as Average based on 29 product reviews
Latest positive rating
Best Insurance provider and great customer service
I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement... I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement and buy process, since buying I've needed to Revise the strategy through the truly supportive Application Visit. I addressed a truly supportive specialist called Malik F they had the option to manage all that I really wanted in a quick and productive way I will 100 percent be prescribing this organization to all my work partners. Read more Read less
Latest negative rating
Dodgy company who will scam you
Absolutely joke of a company. Ordered insurance online, then realised I'd done it wrong, so rang up to set up another policy. The lady on... Absolutely joke of a company. Ordered insurance online, then realised I'd done it wrong, so rang up to set up another policy. The lady on the phone said the old one needed to be cancelled before setting up the new one (great... Or so I thought) A month later, I have 2 direct debits taken out of my account. One for the old one (that I was assured was cancelled, and the new one) I called Zego 5 times to sort out, and was on the phone for over 2 hours trying to speak to somebody to help me. When I eventually spoke to someone, they told me i need to ring Premium Credit Ltd as it was down to them. After another long conversation with PCL, I was told it was cancelled, and I needed to speak with Zego, as they hadn't cancelled it their end. So I spent another lifetime on hold, to confirm this with Zego, only to be told somebody will ring me. That was 2 weeks ago, I'm still waiting for the call 2 weeks later, I have more money come out of my account, so I ring Zego to find out what's going on. Spend another hour on hold, only to be told my policy has been cancelled, due to me not signing a credit agreement with Premium Credit Ltd. Again, I was told somebody would call me back asap, as I was at work, and now had no insurance. After ANOTHER call to Premium Credit Ltd, they tell me I have in fact signed the credit agreement, and they're unsure why my insurance was cancelled. ANOTHER hour long phone call with Zego to try and sort it out, only to be told I will get a call back as soon as possible Guess what? Still no call back, still not sorted, and I have spent over £300 to be insured for 2 months and now have to have a day off work to try and sort out, as I'm uninsured. Not very good for a company who offer work vehicle insurance, is it? Not sure what's going on at this place, but it's definitely a bit shady. I'll be emailing the insurance ombudsman today, and hopefully get to the bottom of all this dodgy behaviour. -10/10. Read more Read less
About Zego
Zego (previously known as Tego) offers a unique pay as you go insurance product for delivery drivers. With cover from one hour and a maximum set price, Zego covers the specialist delivery driver market. (think UberEATS drivers). Looking to read Zego reviews? Read on to see what people who've used the service have to say on Smart Money People. Already used Zego and want to share your thoughts? Help others and leave a quick review!
Zego at a glance
Reviews for Zego
Showing 11 of 29 company reviews
Dodgy company who will scam you
Absolutely joke of a company. Ordered insurance online, then realised I'd done it wrong, so rang up to set up another policy. The lady on... Absolutely joke of a company. Ordered insurance online, then realised I'd done it wrong, so rang up to set up another policy. The lady on the phone said the old one needed to be cancelled before setting up the new one (great... Or so I thought) A month later, I have 2 direct debits taken out of my account. One for the old one (that I was assured was cancelled, and the new one) I called Zego 5 times to sort out, and was on the phone for over 2 hours trying to speak to somebody to help me. When I eventually spoke to someone, they told me i need to ring Premium Credit Ltd as it was down to them. After another long conversation with PCL, I was told it was cancelled, and I needed to speak with Zego, as they hadn't cancelled it their end. So I spent another lifetime on hold, to confirm this with Zego, only to be told somebody will ring me. That was 2 weeks ago, I'm still waiting for the call 2 weeks later, I have more money come out of my account, so I ring Zego to find out what's going on. Spend another hour on hold, only to be told my policy has been cancelled, due to me not signing a credit agreement with Premium Credit Ltd. Again, I was told somebody would call me back asap, as I was at work, and now had no insurance. After ANOTHER call to Premium Credit Ltd, they tell me I have in fact signed the credit agreement, and they're unsure why my insurance was cancelled. ANOTHER hour long phone call with Zego to try and sort it out, only to be told I will get a call back as soon as possible Guess what? Still no call back, still not sorted, and I have spent over £300 to be insured for 2 months and now have to have a day off work to try and sort out, as I'm uninsured. Not very good for a company who offer work vehicle insurance, is it? Not sure what's going on at this place, but it's definitely a bit shady. I'll be emailing the insurance ombudsman today, and hopefully get to the bottom of all this dodgy behaviour. -10/10. Read more Read less
Best Insurance provider and great customer service
I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement... I found Zego through a connection on a huge pursuit site and they had the option to offer the best cost and least demanding statement and buy process, since buying I've needed to Revise the strategy through the truly supportive Application Visit. I addressed a truly supportive specialist called Malik F they had the option to manage all that I really wanted in a quick and productive way I will 100 percent be prescribing this organization to all my work partners. Read more Read less
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1/5
If they need to sell insurance they will ring you ev...
If they need to sell insurance they will ring you every day.If you have a problem they say go to Zego App Nearly one year... If they need to sell insurance they will ring you every day.If you have a problem they say go to Zego App Nearly one year I cant get through and they increased hourly rate. Not recommended and they ignore people Their main aim to get money from you.I will soon leave this company Read more Read less
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1/5
Thieves and scam artists
Thieves and scam artists. Paid money week ago and I don't have my policy, take your money and do nothing. impossible to contact them. Still waiting for a refund.
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1/5
I had a 30 day policy setup for auto renew
with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time.... with zego. On auto-renewal zego will collect money on random day 3/5 before your policy expires. Unfortunately i didn't have enough money on that time. I try to contack company before my policy expire on saturday to renew manually but here was no answer on the phone and chat with agent. Sunday they are closed so i contacted them on monday over chat agent because as usual he phone lines not working. After describing my situation and question on what's new quote is as i'm with you two years agent told me that he cant help me to renew the policy. Agent informed me that they will ring back in 5 days to solve the issue and they think that i will be waiting 5 days to renew my policy. Time to look somewhere else Read more Read less
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1/5
Shit zego customer service
You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but no response!...
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5/5
Maravilhoso
excellent experience and great service
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5/5
Zago
This is excellent and very helpful
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1/5
Awful customer service
You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but... You cannot get in touch with them! No phone support, ‘instant chat’ always has 99+ people before you! Email says response in 48 hours but no response! Trying to cancel a policy but cannot do it without speaking to them so it just continues to take the money (hourly rate)! Shocking service! Read more Read less
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1/5
Dodgy Company
You can never get through to their customer service by phone or chat. On phone waiting tome is 2hours. By Chat its always 99+ waiting... You can never get through to their customer service by phone or chat. On phone waiting tome is 2hours. By Chat its always 99+ waiting online to chat with, and if it gets to your turn after about 1.30 minutes, then suddenly a message pops up saying to Agent is available. Via email, you will never get a reply from them.. Overall Rating for me is Zero(0) Read more Read less
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1/5
Complain
I would like to complain it's been 4 days I am trying to contact u regarding policy change I have changed my car and want... I would like to complain it's been 4 days I am trying to contact u regarding policy change I have changed my car and want to transfer the insurance over I have called my times alongside sending emails but have no reply back what a terrible customer service I wouldn't recommend zego to anyone please could u help me with transferring my insurance Read more Read less
Products from Zego
Showing all products offered by Zego
Cover by the hour
by ZegoZego offer an innovative insurance product for delivery drivers such as those from Deliveroo who need temporary or short term insurance. Already a customer? Please share a quick Zego insurance...
Cover by the hour
by ZegoZego offer an innovative insurance product for delivery drivers such as those from Deliveroo who need temporary or short term insurance. Already a customer? Please share a quick Zego insurance...
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