I recently took out a telematics policy with Zego that was due to start on 17 February. However, as soon as I installed the telematics... I recently took out a telematics policy with Zego that was due to start on 17 February. However, as soon as I installed the telematics app it began recording all of my movements, not just when I was driving. The app logged journeys when I was a passenger in an Uber, on buses, and even on trains, and these trips were counted toward my driving data. As a result, the system recorded frequent “harsh events” (often 25+), which quickly pushed my driving score into the red and marked me as “at risk,” despite the fact that many of those journeys were not me driving at all. There was also no way to speak to a real person directly. Support appears to be handled through automated chat, and it was never clear whether I was actually communicating with a human or not. This made it very difficult to resolve what seemed to be an obvious problem with the telematics tracking. To their credit, once I raised the issue and cancelled the policy, Zego refunded my payment minus a £49 admin fee. However, the experience with the telematics system and lack of direct customer support made the service frustrating to deal with. Read more Read less

THE WORST COMPANY EVER POOR CUSTOMER SERVICE, MONEY GRABBERS

Absolutely not recommended. 1 day notice for cancellation

Zego stole just short of £700 out of my bank account they eventually admitted they are in the wrong but still refused to pay back... Zego stole just short of £700 out of my bank account they eventually admitted they are in the wrong but still refused to pay back my money they stolen disgusting company who just lie after lie Read more Read less

Dear Zego Team, I am writing to raise a formal complaint regarding motor insurance charges applied to my account for shifts completed on 8 December... Dear Zego Team, I am writing to raise a formal complaint regarding motor insurance charges applied to my account for shifts completed on 8 December 2025, and to request a refund for those charges. attached to this email. Background On 8 December 2025, I completed delivery shifts with Stuart and Deliveroo. I was using a bicycle, not a car, during these shifts. At that time, my request to change my transport type from bicycle to car was still under review with all three providers. My car transport type was approved only on 9 December 2025, which I have already shared screenshots to confirm. I contacted Zego support on multiple occasions and explained clearly that: • I was riding a bicycle on 8 December • My car was not approved by the platforms until 9 December • Motor insurance was set up only to allow provider review, not because I was using a car for deliveries Issue Zego charged me for motor insurance for shifts worked on 8 December, despite the fact that: • I had no approved car transport type with Stuart, Deliveroo, or Just Eat on that date • I was physically completing deliveries by bicycle • The providers have confirmed they cannot issue documents specifying vehicle type for past shifts, which is beyond my control. I was informed that a refund cannot be issued without official provider documents confirming bicycle use. However, such documentation is not available, and I believe this requirement is unreasonable, as: • Vehicle approval dates clearly show my car was not active until 9 December • It is illogical to assume car usage before car approval was granted Why I Believe a Refund Is Justified • My car transport type approval on 9 December proves I could not have used a car on 8 December • The insurance setup was purely administrative, required by platforms for review • I did not benefit from motor insurance cover while riding a bicycle • I acted in good faith and disclosed all relevant information Request I respectfully request that Zego: 1. Reviews this case at the management level 2. Issues a refund for the motor insurance charges applied on 8 December 2025 3. Confirms the outcome in writing If this matter cannot be resolved internally, I would appreciate details of the next escalation steps, including external complaints procedures. I value Zego’s services and hope this issue can be resolved fairly and promptly. Thank you for your time and consideration. Read more Read less

good insurance compagny never had any issue

They keep telling me that they are cancelling my policy for not keeping my drivers score high enough, even though i keep meeting their target.... They keep telling me that they are cancelling my policy for not keeping my drivers score high enough, even though i keep meeting their target. They threatened me that if i didn't cancel my policy with them, they would cancel it and i would struggle to get a policy elsewhere. Their app seemed to fluctuate on the stats that i know for a fact should be 100% (specifically the resting stat, I'm a window cleaner, so i only drive for short bursts of up to 0 minutes before having a rest period of 15/30 minutes). They also charged me for cancelling the policy even though they had threatened me into it. This company stinks of foul play, the other reviews seem to be copy and paste style reviews, the Facebook page rarely gets many interactions, none of this adds up. Avoid like the plague. Read more Read less

Extremely Poor Service – A Warning to Future Customers I am writing this review after over a month of daily frustration with this insurance company,... Extremely Poor Service – A Warning to Future Customers I am writing this review after over a month of daily frustration with this insurance company, and I feel it’s my responsibility to warn others. I am currently paying for a policy I’m not using, and despite my repeated requests, the company refuses to cancel it or issue a refund. Even worse, I’ve been trying to simply change the vehicle on the policy, and they’ve failed to do that as well. Every time I contact support, I receive a different explanation from a different agent. There is no consistency, no clear communication, and absolutely no accountability. I was told a manager would contact me three days ago — I’m still waiting. These kinds of promises have become routine and never fulfilled. This experience has made it clear to me that the company is not trustworthy. If it’s this difficult to resolve a basic administrative issue, I can’t imagine what would happen in the event of a serious accident or claim. It is deeply concerning. The way they’ve handled my situation feels not only unprofessional but deceptive. It gives the impression that they’re more interested in keeping my money than providing any real service or support. To anyone considering this insurance: please be very careful. Based on my experience, I cannot recommend them under any circumstances. I sincerely hope no one else has to go through what I’ve endured. Read more Read less

Customer service is shocking, email weeks later forcing you to install an app that is not made clear when you agree to the policy. They... Customer service is shocking, email weeks later forcing you to install an app that is not made clear when you agree to the policy. They declined our no claims proof, sent from previous insurance company with no explanation, took another £260 WITHOUT authorisation out of our account. We insured a vehicle that was new to us but would not accept that we didn't have another insurance policy ongoing with our previous vehicle even with proof of previous policy being lapsed and a clear HPI from the DVLA of both vehicles with dates of ownership change and purchase/sales proof of both vehicles. Call centre completely useless and the pro rata refund abysmal!! Absolute con artists, robbed us blind!!!! Seems all the reviews on here are written by the company Read more Read less