I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but... I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to the process and the customer service teams can explain well Read more Read less

1st time having a dental insurance with Bupa, I have the maximum level of cover and pay £58 per month through work! So far, out... 1st time having a dental insurance with Bupa, I have the maximum level of cover and pay £58 per month through work! So far, out of 3 claims, they asked the dental practice to write a letter specifying what tooth was extracted, the number of the tooth and some other details. This is acceptable to ask once but out of 3 claims, 2 of those times this has been requested. I guess this is their own way of avoiding having to pay. So now I have to go back to the doctor that i have a good professional relationship with and I'm very happy with her job to ask her to write letters every time i go there to do anything, she's a dentist not a secretary and this things shouldn't be asked all the time, but i guess INSURANCE COMPANIES WILL ALWAYS BE INSURANCE COMPANIES AND TRY TO AVOID PAYING AT ALL COSTS!!! Safe to say that based on my experience as soon as I can the insurance with BUPA will be canceled. Read more Read less

cheaper than AXA but also much worse - you really do (or do not in this case) get what you pay for. i have been... cheaper than AXA but also much worse - you really do (or do not in this case) get what you pay for. i have been with axa for many years and had a number of claims from big to small and the service and ease with which you deal with axa was (looking back) the gold standard from my perspective. but, looking to economise, i thought i would switch to bupa - seemed the same on paper, and i had not heard anything overtly bad. booking a gp appointment with the app was "ok" at best - really lousy app design and disjointed but got there in the end. but i will share the exact experience which has made me start the process of switching back to AXA. - son had a breathing problem for which GP made a referral and used the phrase "problem had been going on for a long time" (using my son's words) - BUPA stated this is "pre existing" as the wording "long time" was used and i needed a letter from my own GP stating my son had no pre existing conditions - i then got this letter (paid for by myself) and sent along to BUPA - they then reviewed this letter and decided to disregard it, reverting back to the original and saying this is considered pre-existing - i was then asked for ANOTHER GP referral explicitly stating when symptoms started - using BUPA's own GP i had ANOTHER appointment and then obtained a referral explicitly stating symptom start date and sent along thinking this should be the end. - BUPA rejected this third letter (even though it was from a GP in their own network) referencing the first letter saying they consider this to be pre-existing. obvious questions... why ask for me to pay for a pre-existing medical conditions statement when it was going to be disregarded? why ask me to get a second referral (from their own GP) if it was going to be disregarded? if they cannot trust a referral from THEIR OWN GP, what is anyone to do? how will the GP feel when i inform them (which i will) that their professional medical opinion is being ignored? since then, i have booked and paid for my own appointment as i don't have the time to waste with BUPA. i have also started the process of going back to AXA where i have used their claims process for more minor issues than this (mild rash and seen a skincare specialist also for my son). i am sure BUPA are great when there are serious black and white problems that obviously cannot be classified as pre existing (but i am sure they would try). however, be warned, if you have something a little less clear cut (especially with children it would seem) such as my case, you are probably in for a bit of a scrap with BUPA to get coverage as it seems they will do WHATEVER they possibly can to make this as difficult or impossible for you. sadly, in this case they have won as i don't have the time to waste with them anymore. i am fortunate that i can cover this out of my own pocket, but if you are not, then I STRONGLY suggest that when working with BUPA make sure you tell whatever GP to be crystal clear and water tight in any referrals and try to eliminate any possibility for BUPA to push back on the claim. hopefully, someone finds this disappointing and cautionary tale useful Read more Read less

Lovely customer service in spire hospital, lovely I very nice personnel. Always to help with any problems and questions.

Every time I call them, I have to mentally prepare myself for a fight because they seem unwilling to provide you with cover for anything

Just cancelled my membership as the customer service is terrible. It took me over 6 months just to get reimbursement on a claim that I... Just cancelled my membership as the customer service is terrible. It took me over 6 months just to get reimbursement on a claim that I should not have paid due to being misinformed by a Bupa agent. I then spent several hours on several different occasions chasing the payment as the customer service reps kept giving me incorrect information. Very very disappointed and glad I cancelled! Read more Read less

The documentation hoops you need to… The documentation hoops you need to jumpt through are a NIGHTMARE. In Short, you require the NHS GP to... The documentation hoops you need to… The documentation hoops you need to jumpt through are a NIGHTMARE. In Short, you require the NHS GP to fill out a pretreatment form EVERYTIME you want access to treatment and typically costs 40£!!. Which means you speed of treatment is bottlednecked by the overwhelmed(underfunded) NHS GP service and cost an additional 40£ each time. This process was not made clear to me when i bought the policy. Try Another provider!!! Further update, I asked to change my policy but they say I have to cancel and resubmit a new one. Which means NO TREATMENT for issues the started all of this in the first place. Read more Read less

We paid for highest cover but when we tried to claim help we were told to pay for a private scan , they take your... We paid for highest cover but when we tried to claim help we were told to pay for a private scan , they take your money and your on your own !! PLEASE FOLK DO NOT RISK PAYING BUPA Read more Read less

We took out the highest level of cover , as soon as we needed to claim they made every excuse possible not to help they... We took out the highest level of cover , as soon as we needed to claim they made every excuse possible not to help they insist you then get a doctor letter before they help which csts £96 extra and takes weeks and weeks to arrive meanwhile your in limbo , we were told to pay for a private scan !! Even though we had paid into Bupa PLEASE PLEASE DO NOT BE FOOLED INTO PAYING BUPA Read more Read less