Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Own this company?
Share this page

BUPA reviews

BUPA Logo
Rated Terrible 1.42/5

BUPA reviews

This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here

Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Terrible based on 89 product reviews

Average score of 1.42/5
5 star
12%
4 star
2%
3 star
3%
2 star
4%
1 star
79%
Reviews for BUPA have trended positively over the past 90 days

Latest positive rating

4/5

Bupa customer service

I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but... I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to the process and the customer service teams can explain well Read more Read less

Latest negative rating

1/5

Bupa refusing to authorize treatment their own speci...

Bupa refusing to authorize treatment their own specialist wants to perform whilst the client is in severe pain and medically deteriorating by the day

{"display":"WN","full_name":"WN","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1196821.png"}}'s avatar
Health Insurance
WN 18th April 2025

About BUPA

Smart Money People is the place for BUPA reviews. Read and write reviews to help increase trust and transparency in Financial Services.

BUPA at a glance

Reviews for BUPA

Showing 11 of 89 company reviews Last reviewed within 14 days

Bupa refusing to authorize treatment their own speci...

Health Insurance 18th April 2025

Bupa refusing to authorize treatment their own specialist wants to perform whilst the client is in severe pain and medically deteriorating by the day

{"display":"WN","full_name":"WN","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1196821.png"}}'s avatar
WN
Rated Terrible 1/5
Read more product reviews

Took my money yet I can't deal with account!

Health Insurance 17th April 2025

BUPA were more than happy to take my money for overseas visitor (visa 600) cover that the govt deems necessary, however they FAILED to tell... BUPA were more than happy to take my money for overseas visitor (visa 600) cover that the govt deems necessary, however they FAILED to tell me it dod NOT include repatriation. Further to this once I had paid for the insurance for my visitor, who does not reside in australia (obviously) and does not speak English, I was no longer permitted to deal with the multiple issues that arose as they became more and more specific about what information they required. VERY FRUSTRATING AND EXPENSIVE EXPERIENCE. Go with someone else!! Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    If I could give zero stars, I would.

    If I could give zero stars, I would. Bupa has been charging me TWICE every month — not once, but two times — and apparently... If I could give zero stars, I would. Bupa has been charging me TWICE every month — not once, but two times — and apparently sees no issue with it. When I tried to get my money back, they promised a refund, but instead of a proper electronic refund (like literally every other business in the world), they insisted on sending a paper check. Welcome to the 1980s. It’s been over 3 weeks, and surprise: the check never arrived. This has happened more than once, and every time I reach out, I’m met with radio silence. No follow-up. No escalation. No refund. No one seems to give a single damn. The support is useless, the process is broken, and the attitude is basically: “We’ve got your money, now go away.” Honestly, it feels like I’ve been scammed by a company that pretends to be professional but can’t even handle basic billing or communication. Do yourself a favor — stay far away from Bupa. Once they’ve got your money, they’ll disappear. And if something goes wrong? Good luck ever getting it back. Read more Read less

    {"display":"Ewa R","full_name":"Ewa R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    Ewa R 14th April 2025
  • 1/5

    Impossible to cancel policy which I had to take as a...

    Impossible to cancel policy which I had to take as a visitor on a Visa when going to Australia. Can't cancel via online account, can't... Impossible to cancel policy which I had to take as a visitor on a Visa when going to Australia. Can't cancel via online account, can't cancel via chat, can't cancel via mobile app, reaching them with a call almost impossible, have to wait on a line for 45min +....... So to put it shortly, absolutely customer unfriendly! Read more Read less

    {"display":"ABC","full_name":"ABC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    ABC 11th April 2025
  • 1/5

    Look elsewhere

    Just received my renewal for 2025 and has gone up over 900 a year day light robbery.Will definitely not be renewing will use WPA instead

    {"display":"chris j","full_name":"chris j","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073680.png"}}'s avatar
    Health Insurance
    chris j 12th January 2025
  • 1/5

    OUTRAGEOUS INCREASES

    My wife and I have been with BUPA for over 20 years.10 years ago our premium was £120 per month.Today the premium for 2025 is... My wife and I have been with BUPA for over 20 years.10 years ago our premium was £120 per month.Today the premium for 2025 is £1400 per month. I expected as we get older (73 and 71) that we will pay more but this is outrageous.If the same percentage increase is applied then in 10 years (You can do the maths) Read more Read less

  • 1/5

    Taking their time for pre-authorisation

    On the 09th of December i requested a pre-authorisation to see a nephrologist. My GP was concerned about dropping Glomerular Filtration Rate (GFR). Blood test... On the 09th of December i requested a pre-authorisation to see a nephrologist. My GP was concerned about dropping Glomerular Filtration Rate (GFR). Blood test that measures how well your kidneys are filtering your blood. He said to be safe he will refer me to a specialist. Kidneys is not something mess round with. I requested and online pre-authorisation from Bupa. They emailed me with non related questions seeing that the GP already gave a referral letter. I feel people asking these question must be medically trained. And I called Monday and still Bupa cant give me authorisation number yet or tell me when they will give me one. I feel this is playing with my health, and i am paying for private medical insurance for a reason. Same happened with my Wife and she got fed-up and went through the NHS route. She was assisted faster by the NHS before Bupa even had given her help. I am not happy with this low level of service Bupa offers. I feel this is unprofessional and terrible client service as this is quite serious to me. Read more Read less

    {"display":"Mitch G","full_name":"Mitch G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    Mitch G 18th December 2024
  • 1/5

    They will reject every claim.

    They will reject every claim. They are horrible. Go with simple health they are pretty good.

    {"display":"Khan","full_name":"Khan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Cash Plan
    Khan 16th December 2024
  • 1/5

    BUPA should be investigated

    I have a BUPA policy through my employer and was told by the agent that the treatment I had medically been assessed as requiring was... I have a BUPA policy through my employer and was told by the agent that the treatment I had medically been assessed as requiring was covered by our policy but they were not going to authorise it due to the account team deciding so, even though the BUPA medical team saying it was covered. Complete scam. He advised me to make a formal complaint Read more Read less

    {"display":"Jon P","full_name":"Jon P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    Jon P 4th December 2024
  • 1/5

    Worst service and very slow at everything

    Trustpilot reviews Thanks for your review! Bupa UK Insurance Add photo Your review is pending.Read more Homespun Andco 9 reviews GB Rated 1 out of... Trustpilot reviews Thanks for your review! Bupa UK Insurance Add photo Your review is pending.Read more Homespun Andco 9 reviews GB Rated 1 out of 5 stars Not an easy straight farward medical insurance Had nothing but issues from the day I was covered. Trying to get seen by a specialist is like trying to see the Queen and the advisers on the phone is like speaking to school children I'm sure their uneducated in this field because I go round and round in circles with what I need to do. I wanted my 2 children reared for different reasons 4 weeks ago and still no further farward. Ask me to do so many different thing before they can get them sorted it's so confusing for a first timer here at bupa. Also my 4 month old hasn't got a passport so they have to verify it's him and me at the same time on video call every single time he needs an appointment how ridiculous is that. I'm on his birth certificate and I've verified my self surely this is all they need to verify him the once. Honest what a waste of time and money. The NHS are by far better. Always thankfull for the NHS and I don't pay them! What's the point in private medical insurance. Read more Read less

    {"display":"Tif","full_name":"Tif","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072553.png"}}'s avatar
    Health Insurance
    Tif 19th November 2024
  • 1/5

    £186 a month for the worst service I’ve ever received

    Only been with Bupa for 8 weeks and the first three touch points of the service have been horrific to the point I’m cancelling! I... Only been with Bupa for 8 weeks and the first three touch points of the service have been horrific to the point I’m cancelling! I arranged a video appointment following a fall and hurt my shoulder. The appointment was spinning around, sat there waiting for 5 minutes and then got a call saying sorry we have issues today it’ll have to be changed. Next day I spoke to a physio and he put his recommendation forward. I then received an email saying I want covered as I had the injury 3 months ago, when it occurred 1 month ago. This was compounded by a letter confirming the physio advised them 1 month. So I then had to make a complaint to resolve. In being ‘resolved’ I’ve now been told I have to get a letter from the doctor advising I haven’t seen them about it. I took out privately health care as I haven’t got time to go to doctors, I raised the issue with Bupa who had sent a letter directly to my doctor advising of the appointment, yet they can’t write to the directly to ask this?? It’s very much when it suits Bupa!! I may as well go to my doctors and ask them to refer me, what am I paying £186 for Bupa, it’s an absolute joke! To make the matter worse, my wife was very worried about a lump that came up on her breast. When she spoke to Bupa they basically told her to visit gp as it would be quicker!! Bupa you’re a joke!!!!! On trying to raise the complaint further I was cut off the line and not been called back. I want to escalate my complaint Bupa, it’s the worst service I’ve ever experienced!!!!!!!!!!! Read more Read less

    {"display":"Neil T","full_name":"Neil T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    Neil T 13th November 2024

    Products from BUPA

    Showing products offered by BUPA

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice