Poor Quality Cover, Frequent Errors
We have been with BUPA for over 10 years in both the UK and...Read more
We have been with BUPA for over 10 years in both the UK and Australia.
In Australia they frequently told us we were covered for things and then when we went to claim, we found we were not covered. It was only when they listened to the call recordings when we complained, that they agreed that they had said we were covered and paid up. Suffice to say, I would not recommend their Australian operations.
When we moved back to the UK we expected to be able to continue our cover (as we had been able to when we moved to Australia). However, in order to continue our cover they want over 280 pounds per month for 1 adult and 2 children. They told us there was only one option and we could take it or leave it. I went with April Health Insurance at a quarter of the price. When I companied to BUPA about the cost I recieved a call from a manager saying that the team members I had spoken to (3 of them) had got it wrong and there were a variety of options available. This showed me that BUPA cannot be trusted and provides very poor customer service. I got a follow up letter telling me that they had done nothing wrong and did not expect their staff to know their products.
Suffice to say, I would not recommend BUPA, nor would I buy any of their products again.