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BUPA: Health insurance reviews

Name: Health insurance
Rating: 2.11 (81 reviews)

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2.11

Based on 81 reviews, last reviewed 15th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Absolutely rubbish company. Absolutely rubbish company. They rejected a claim for physio on my back and neck area as they have stated that I had a shoulder injury in 2018 (as no... Read more Reviewed on: 15th May 2026

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About this product

Bupa provide private healthcare insurance policies.

Bupa covers you from diagnosis to treatment. With Bupa, you pay a monthly subscription that covers all or some of the cost of treatment for acute conditions that develop after your health insurance policy has begun. You can get a quote online or over the phone.

Bupa health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bupa before, you can also leave a review and share your experience.

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BUPA Health insurance reviews (81)

Just cancelled my membership as the customer service...

Just cancelled my membership as the customer service is terrible. It took me over 6 months just to get reimbursement on a claim that I should not have paid due to being misinformed by a Bupa agent. I then spent several hours on several different occasions chasing the payment as the customer service reps kept giving me incorrect information. Very very disappointed and glad I cancelled! Reviewed on: 29th February 2024

Terrible do not use

The documentation hoops you need to… The documentation hoops you need to jumpt through are a NIGHTMARE. In Short, you require the NHS GP to fill out a pretreatment form EVERYTIME you want access to treatment and typically costs 40£!!. Which means you speed of treatment is bottlednecked by the overwhelmed(underfunded) NHS GP service and cost an additional 40£ each time. This process was not made clear to me when i bought the policy. Try Another provider!!! Further update, I asked to change my policy but they say I have to cancel and resubmit a new one. Which means NO TREATMENT for issues the started all of this in the first place. Reviewed on: 14th February 2024

We paid for highest cover but when we tried to claim...

We paid for highest cover but when we tried to claim help we were told to pay for a private scan , they take your money and your on your own !! PLEASE FOLK DO NOT RISK PAYING BUPA Reviewed on: 3rd January 2024

What a waste of money

We took out the highest level of cover , as soon as we needed to claim they made every excuse possible not to help they insist you then get a doctor letter before they help which csts £96 extra and takes weeks and weeks to arrive meanwhile your in limbo , we were told to pay for a private scan !! Even though we had paid into Bupa PLEASE PLEASE DO NOT BE FOOLED INTO PAYING BUPA Reviewed on: 27th December 2023

Stay away

Sad joke they are, saty as far away as possible Reviewed on: 7th December 2023

Its a con

My policy covers me for the treatment i'm claiming for but still they won't pay, how are they allowed to get away with this its criminal. Reviewed on: 25th November 2023

no point holding this insurance because doctors in uk are no longer treating bupa patients

i was told by my doctor that he probably would not be able to do my operation because bupa have not increased the fees they pay to their doctors for 30 years approximately. Most anaesthetists are already refusing BUPA patients for this reason and I certainly don't fancy having my operation without anaesthetic! BUPA's fee system locks in the most junior surgeons to low fees so if you see a BUPA doctor, he/she most likely is somebody at the start of their consultant career rather than a seasoned expert so this makes thier insurance policy even less worthwhile and I think I might be better off with the NHS! Reviewed on: 21st November 2023

Money generated

This is only a money generated and only interested in moneymaker company. I and my wife have been members for 40 years or so. So believe me. I am finding it hard to type . Stick with the national health. I write from UCH hospital Reviewed on: 3rd November 2023

Avoid this company. Scammers

Have a long running complaint case with this company. Eventually was agreed a payment back. Then had to wait weeks and payment not sent.. complaint still open today. From 21 July 2023 Still waiting final payment. Rang today and put phone down Customer service zero Customer complaints zero Customer support zero Abilities to solve issues zero Abilities to distress Customer. And create mental stress. And financial loss. Will give five star Then chased Reviewed on: 26th October 2023

No Support For Mental Health

I have been a member for over 30 years and have found the utter decline has been beyond belief. I believe that BUPA is now the worst company in the sector by a mile. They are a disgrace and take peoples money for years under the false illusion that you can beat NHS queues which certainly now is not the case. My son was recently advised to see a psychiatrist and to my absolute amazement we could not get one through BUPA unless we where willing to travel, six hours to Scotland . They agreed that they could not help and offered me £100.00 which I don’t want. It’s not about the money , I just wanted help for my son which they could not offer because they are so far behind the times when it comes to dealing with mental health. Apparently they are not willing to offer psychiatrists the going rate so consequently can’t get anyone. I am taking this to the financial ombudsman and would love to hear from anyone who has had similar issues when it comes to mental health. This company cannot carry on taking peoples money under the false pretences that they are there to help when needed when in reality they don’t have the infrastructure. [email protected] Reviewed on: 24th September 2023

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