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BUPA: Health Insurance reviews

Name: Health Insurance
Rating: 1.43 (76 reviews)

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1.26

Based on 76 reviews, last reviewed 18th Apr 2025

No new 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Bupa refusing to authorize treatment their own speci... Bupa refusing to authorize treatment their own specialist wants to perform whilst the client is in severe pain and medically deteriorating by the day Reviewed on: 18th April 2025

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About this product

BUPA offers two levels of cover: Comprehensive health insurance, or Treatment and Care health insurance. There are options to insure yourself as an individual, yourself and your partner, or your family. Policyholders can access a range of wellbeing rewards for fitness, nutrition and relaxation.

Before taking out a new health insurance policy, check out customer reviews. Our BUPA health insurance reviews can give you real peace of mind before signing on the dott...

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BUPA Health Insurance reviews (76)

Bupa refusing to authorize treatment their own speci...

Bupa refusing to authorize treatment their own specialist wants to perform whilst the client is in severe pain and medically deteriorating by the day Reviewed on: 18th April 2025

Took my money yet I can't deal with account!

BUPA were more than happy to take my money for overseas visitor (visa 600) cover that the govt deems necessary, however they FAILED to tell me it dod NOT include repatriation. Further to this once I had paid for the insurance for my visitor, who does not reside in australia (obviously) and does not speak English, I was no longer permitted to deal with the multiple issues that arose as they became more and more specific about what information they required. VERY FRUSTRATING AND E... Reviewed on: 17th April 2025

If I could give zero stars, I would.

If I could give zero stars, I would. Bupa has been charging me TWICE every month — not once, but two times — and apparently sees no issue with it. When I tried to get my money back, they promised a refund, but instead of a proper electronic refund (like literally every other business in the world), they insisted on sending a paper check. Welcome to the 1980s. It’s been over 3 weeks, and surprise: the check never arrived. This has happened more than once, and every time I reach... Reviewed on: 14th April 2025

Impossible to cancel policy which I had to take as a...

Impossible to cancel policy which I had to take as a visitor on a Visa when going to Australia. Can't cancel via online account, can't cancel via chat, can't cancel via mobile app, reaching them with a call almost impossible, have to wait on a line for 45min +....... So to put it shortly, absolutely customer unfriendly! Reviewed on: 11th April 2025

Look elsewhere

Just received my renewal for 2025 and has gone up over 900 a year day light robbery.Will definitely not be renewing will use WPA instead Reviewed on: 12th January 2025

OUTRAGEOUS INCREASES

My wife and I have been with BUPA for over 20 years.10 years ago our premium was £120 per month.Today the premium for 2025 is £1400 per month. I expected as we get older (73 and 71) that we will pay more but this is outrageous.If the same percentage increase is applied then in 10 years (You can do the maths) Reviewed on: 3rd January 2025

Taking their time for pre-authorisation

On the 09th of December i requested a pre-authorisation to see a nephrologist. My GP was concerned about dropping Glomerular Filtration Rate (GFR). Blood test that measures how well your kidneys are filtering your blood. He said to be safe he will refer me to a specialist. Kidneys is not something mess round with. I requested and online pre-authorisation from Bupa. They emailed me with non related questions seeing that the GP already gave a referral letter. I feel people asking... Reviewed on: 18th December 2024

BUPA should be investigated

I have a BUPA policy through my employer and was told by the agent that the treatment I had medically been assessed as requiring was covered by our policy but they were not going to authorise it due to the account team deciding so, even though the BUPA medical team saying it was covered. Complete scam. He advised me to make a formal complaint Reviewed on: 4th December 2024

Worst service and very slow at everything

Trustpilot reviews Thanks for your review! Bupa UK Insurance Add photo Your review is pending.Read more Homespun Andco 9 reviews GB Rated 1 out of 5 stars Not an easy straight farward medical insurance Had nothing but issues from the day I was covered. Trying to get seen by a specialist is like trying to see the Queen and the advisers on the phone is like speaking to school children I'm sure their uneducated in this field because I go round and round in circles with what I n... Reviewed on: 19th November 2024

£186 a month for the worst service I’ve ever received

Only been with Bupa for 8 weeks and the first three touch points of the service have been horrific to the point I’m cancelling! I arranged a video appointment following a fall and hurt my shoulder. The appointment was spinning around, sat there waiting for 5 minutes and then got a call saying sorry we have issues today it’ll have to be changed. Next day I spoke to a physio and he put his recommendation forward. I then received an email saying I want covered as I had the injury ... Reviewed on: 13th November 2024

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