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Neil T

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Review of the BUPA, Health Insurance:

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£186 a month for the worst service I’ve ever received

Only been with Bupa for 8 weeks and the first three touch points of the service have been horrific to the point I’m cancelling! I arranged a video appointment following a fall and hurt my shoulder. The appointment was spinning around, sat there waiting for 5 minutes and then got a call saying sorry we have issues today it’ll have to be changed. Next day I spoke to a physio and he put his recommendation forward. I then received an email saying I want covered as I had the injury 3 months ago, when it occurred 1 month ago. This was compounded by a letter confirming the physio advised them 1 month. So I then had to make a complaint to resolve. In being ‘resolved’ I’ve now been told I have to get a letter from the doctor advising I haven’t seen them about it. I took out privately health care as I haven’t got time to go to doctors, I raised the issue with Bupa who had sent a letter directly to my doctor advising of the appointment, yet they can’t write to the directly to ask this?? It’s very much when it suits Bupa!! I may as well go to my doctors and ask them to refer me, what am I paying £186 for Bupa, it’s an absolute joke! To make the matter worse, my wife was very worried about a lump that came up on her breast. When she spoke to Bupa they basically told her to visit gp as it would be quicker!! Bupa you’re a joke!!!!! On trying to raise the complaint further I was cut off the line and not been called back. I want to escalate my complaint Bupa, it’s the worst service I’ve ever experienced!!!!!!!!!!! Reviewed on: 13th November 2024

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