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BUPA: Health insurance reviews

Name: Health insurance
Rating: 1.31 (79 reviews)

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1.31

Based on 79 reviews, last reviewed 25th Mar 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Having paid my premium for years i found i needed help. Having paid my premium for years i found i needed help. Whilst they do have a lot of their own facilities and was seen by their GP in 48hrs it then we... Read more Reviewed on: 25th March 2026

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About this product

Bupa provide private healthcare insurance policies.

Bupa covers you from diagnosis to treatment. With Bupa, you pay a monthly subscription that covers all or some of the cost of treatment for acute conditions that develop after your health insurance policy has begun. You can get a quote online or over the phone.

Bupa health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bupa before, you can also leave a review and share your experience.

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BUPA Health insurance reviews (79)

Customer service !!

Bupa is one of the tier one health insurance provider in Australia but their customer service is the worst in my experience. The online platform, myBupa doesn't work most of the time. A simple contact details update will require multiple days of waiting. Very easy to buy a policy but not so easy to cancel one. Still need to fill up forms sign and scan them and send it back to them and then call them to cancel. Very lengthy and hectic process. Moreover, each time you call their support / admin team, you will need to hold for 45min - 1 hour. A big NO. Reviewed on: 2nd February 2023

Bupa killed my husband

Disgusting company. They took months to approve my husband’s drugs, and by the time they approved it was too late. They on purpose delayed the decision so that patient would not benefit. When it comes to real help, they turn their backs. Staff is extremely incompetent, had no idea what they were doing and also they lack knowledge. People received that drug on nhs, and we could not get it on private. All because of money. The life is lost. Reviewed on: 9th September 2022

An absolute con!

I was born with a large mole on my back… it’s been there my whole life. Just seen a dermatologist who said it needs to come off for analysis as it’s not looking great. Had GP confirm in the paperwork that BUPA asked to have completed, that this is a current issue and I have had zero pre treatment for this particular mole in the past, however, BUPA won’t cover it as they are saying it’s pre existing because the mole was already there! HELLO… everything on my entire body has been with me since the day I was born… does this then mean that nothing on my body since day dot of signing up and paying for private medical cover is actually covered? Complete waste of time, money and effort. DO NOT USE! Fraudulent!!! Reviewed on: 9th September 2022

Amazing

When we needed help and support and medical care these guys were incredible, nothing was ever too much trouble. My operation was dealt with in a professional manner and I was supported through out. I have already recommended them to friends ABSOLUTELY AMAZING Reviewed on: 14th August 2022

Impossible to make a claim

Rude, unhelpful and will do anything to avoid you being elligible for treatment. Not worth it Reviewed on: 8th August 2022

Avoid them

The staff is consistently rude, access to healthcare is unnecessarily bureaucratic and complicated, and I've been on the receiving end of so many issues on their part that I've decided to not continue coverage with them. The waiting times for private medical care are also increasingly long, and I've had a shorter wait on the NHS recently, which is saying something. Reviewed on: 5th August 2022

Very Poor

I have tried to claim for the first time after 2 years and have been met with a host of lame excuses. They also appear short staffed and proudly announce they do not have to investigate complaints for up to 8 weeks; which could be terminal for some. Reviewed on: 29th July 2022

terrible service. System is a fraud

Worst service ever. I had my mother in law applied for an overseas health cover as she was planning to come back to Australia as a tourist. Bupa deducted 170 aud the following day without her membership being finalized yet. Unfortunately we found out that her visa has been invalid. Bupa refused to give refund even though her cover wasn't supposed to start on the day of her arrival. I wish I've read other reviews first before proceeding with them. Reviewed on: 3rd June 2022

Inexperienced and rude service

I been to the health assessment which costs £c700, the practitioner is untrained, and he couldn’t took the blood out and make me feel pain and left big bruise on my arm. Then they wasted all the time and didn’t carry out the assessment but still charged fees. Never to go to BUPA, the worst health Center you will experience Reviewed on: 18th April 2022

Dental injury definition

Bupa`s interpretation of their own guidance documents are biased in their favour and totally contradict the definitions of the British dental association in relation to dental injury. I have exhausted their appeal process .Another disappointed customer who will advice their employer that the works scheme provides unreliable cover. Reviewed on: 2nd April 2022

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