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BUPA: Health insurance reviews

Name: Health insurance
Rating: 1.43 (77 reviews)

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1.28

Based on 77 reviews, last reviewed 9th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Worst insurance, didn’t receive reimbursement since... Worst insurance, didn’t receive reimbursement since 1 month and no response. Never buy from them any insurance. Reviewed on: 9th December 2025

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About this product

Bupa provide private healthcare insurance policies.

Bupa covers you from diagnosis to treatment. With Bupa, you pay a monthly subscription that covers all or some of the cost of treatment for acute conditions that develop after your health insurance policy has begun. You can get a quote online or over the phone.

Bupa health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bupa before, you can also leave a review and share your experience.

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BUPA Health insurance reviews (77)

An absolute con!

I was born with a large mole on my back… it’s been there my whole life. Just seen a dermatologist who said it needs to come off for analysis as it’s not looking great. Had GP confirm in the paperwork that BUPA asked to have completed, that this is a current issue and I have had zero pre treatment for this particular mole in the past, however, BUPA won’t cover it as they are saying it’s pre existing because the mole was already there! HELLO… everything on my entire body has been with me since the day I was born… does this then mean that nothing on my body since day dot of signing up and paying for private medical cover is actually covered? Complete waste of time, money and effort. DO NOT USE! Fraudulent!!! Reviewed on: 9th September 2022

Amazing

When we needed help and support and medical care these guys were incredible, nothing was ever too much trouble. My operation was dealt with in a professional manner and I was supported through out. I have already recommended them to friends ABSOLUTELY AMAZING Reviewed on: 14th August 2022

Impossible to make a claim

Rude, unhelpful and will do anything to avoid you being elligible for treatment. Not worth it Reviewed on: 8th August 2022

Avoid them

The staff is consistently rude, access to healthcare is unnecessarily bureaucratic and complicated, and I've been on the receiving end of so many issues on their part that I've decided to not continue coverage with them. The waiting times for private medical care are also increasingly long, and I've had a shorter wait on the NHS recently, which is saying something. Reviewed on: 5th August 2022

Very Poor

I have tried to claim for the first time after 2 years and have been met with a host of lame excuses. They also appear short staffed and proudly announce they do not have to investigate complaints for up to 8 weeks; which could be terminal for some. Reviewed on: 29th July 2022

terrible service. System is a fraud

Worst service ever. I had my mother in law applied for an overseas health cover as she was planning to come back to Australia as a tourist. Bupa deducted 170 aud the following day without her membership being finalized yet. Unfortunately we found out that her visa has been invalid. Bupa refused to give refund even though her cover wasn't supposed to start on the day of her arrival. I wish I've read other reviews first before proceeding with them. Reviewed on: 3rd June 2022

Inexperienced and rude service

I been to the health assessment which costs £c700, the practitioner is untrained, and he couldn’t took the blood out and make me feel pain and left big bruise on my arm. Then they wasted all the time and didn’t carry out the assessment but still charged fees. Never to go to BUPA, the worst health Center you will experience Reviewed on: 18th April 2022

Dental injury definition

Bupa`s interpretation of their own guidance documents are biased in their favour and totally contradict the definitions of the British dental association in relation to dental injury. I have exhausted their appeal process .Another disappointed customer who will advice their employer that the works scheme provides unreliable cover. Reviewed on: 2nd April 2022

Impossible to get approval for even a consultant to look at you

They ask you to have a call with their Babylon GP who is useless. Then when you get the referral, you still have to go through your GP to get paperwork sorted before you can book something. WIth other insurance companies it was much simpler Reviewed on: 16th March 2022

Mis Selling Health Insurance

When taking out my insurance, I went for a top level, comprehensive cover, However, during my policy time it was discovered that I had primary lymphodema in my arm, which is unusual to come to light when middle aged without any prior indication. As it was stage 1 and the condition was not chronic yet, , I was eligible for an operation at the Oxford Lymphodema practice. BUPA did not want to pay for the operation saying that they do not cover chronic conditions. I was not made aware of that when signing up, as of course I did not have a chronic condition at the time. BUPA opts out of all chronic diseases in their terms and conditions in their small print and only then includes mainstream chronic diseases, such as cancer after, That was not made clear and I personally had to pay over 16k to have the operation. The hospital gave me 6 months to have the operation otherwise I would have to be re assessed. BUPA had a very bad complaints procedure, did not come back on time with responses and was generally very unhelpful and unsympathetic to my situation. To add insult to injury, Bupa increased my fees by 2k on renewal of the policy Reviewed on: 24th January 2022

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