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BUPA: Health Insurance reviews

Name: Health Insurance
Rating: 1.47 (70 reviews)

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1.34

Based on 70 reviews, last reviewed 18th Dec 2024

No new 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Taking their time for pre-authorisation On the 09th of December i requested a pre-authorisation to see a nephrologist. My GP was concerned about dropping Glomerular Filtration Rate (GFR). Bl... Read more Reviewed on: 18th December 2024

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About this product

BUPA offers two levels of cover: Comprehensive health insurance, or Treatment and Care health insurance. There are options to insure yourself as an individual, yourself and your partner, or your family. Policyholders can access a range of wellbeing rewards for fitness, nutrition and relaxation.

Before taking out a new health insurance policy, check out customer reviews. Our BUPA health insurance reviews can give you real peace of mind before signing on the dotted line.

Find out which level of cover customers chose and how satisfied they are with their selection. Learn more about the different conditions that are and aren’t covered to decide if it’s the right policy for your needs. Find out if policyholders have encountered any issues and how quickly BUPA has resolved these. Learn whether customers would renew their policies. Make an informed decision about your new policy by reading our BUPA health insurance reviews.

If you’re a BUPA customer, write an honest review on Smart Money People today. How long have you been with BUPA and how satisfied have you been so far? Which level of cover do you have and why? Have you encountered any illnesses or ailments that weren’t covered under your policy that you expected to be? Are you able to choose where you receive treatment and from whom? Have you ever redeemed any of the wellbeing rewards? Have you made a claim, and if so, how quickly was it paid out? Would you recommend the policy to your family and friends? Write a BUPA health insurance review today. Together, we can help people like you make better financial decisions.

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BUPA Health Insurance reviews (70)

Why BUPA should never be used

BUPA has the worst customer care and technology of any company I have ever dealt with in the U.K. In January I tried to make an appointment for a family member via the BUPA app, but can't as family member not listed. When I call BUPA I'm told they aren't “listed on the app” although they are on the policy. The app people blame BUPA, BUPA blame the app. pupa outsource their app. Both side say it is the other sides issue. It is currently impossible for me to make an appoint for 2 people in my family. Every contact I’ve had with BUPA has been extremely poor. When dealing with a family member who had Scarlet Fever I spent over 3 hours on the phone to Bupa and the app company when trying to make an appointment. I think in total 9 phone calls. In the end we went to A&E, some 10 hours after first making contact with BUPA. 10 hours lost at a critical time. BUPA’s action and processes are actually detrimental to the health of their members. Essentially I am paying BUPA to make my family more ill. What was even more annoying were the return phone calls from BUPA to tell me the complaint was being looked at. On these calls I asked if I could make an appointment, the answer was always no. This morning I called to follow up on my complaint and the automated responses were: The process: - Press 1 for complaints - I had to listen to a 30 second message about you being closed over Christmas and New Year! 4 months out of date - Then a message to say the offices are closed!!!!! Numerous links on the apps and the BUPA website don’t work. BUPA have some serious issues with your website and how Cloudflare is set up as it is blocking logins from your site. Reviewed on: 1st April 2023

Customer service !!

Bupa is one of the tier one health insurance provider in Australia but their customer service is the worst in my experience. The online platform, myBupa doesn't work most of the time. A simple contact details update will require multiple days of waiting. Very easy to buy a policy but not so easy to cancel one. Still need to fill up forms sign and scan them and send it back to them and then call them to cancel. Very lengthy and hectic process. Moreover, each time you call their support / admin team, you will need to hold for 45min - 1 hour. A big NO. Reviewed on: 2nd February 2023

Bupa killed my husband

Disgusting company. They took months to approve my husband’s drugs, and by the time they approved it was too late. They on purpose delayed the decision so that patient would not benefit. When it comes to real help, they turn their backs. Staff is extremely incompetent, had no idea what they were doing and also they lack knowledge. People received that drug on nhs, and we could not get it on private. All because of money. The life is lost. Reviewed on: 9th September 2022

An absolute con!

I was born with a large mole on my back… it’s been there my whole life. Just seen a dermatologist who said it needs to come off for analysis as it’s not looking great. Had GP confirm in the paperwork that BUPA asked to have completed, that this is a current issue and I have had zero pre treatment for this particular mole in the past, however, BUPA won’t cover it as they are saying it’s pre existing because the mole was already there! HELLO… everything on my entire body has been with me since the day I was born… does this then mean that nothing on my body since day dot of signing up and paying for private medical cover is actually covered? Complete waste of time, money and effort. DO NOT USE! Fraudulent!!! Reviewed on: 9th September 2022

Amazing

When we needed help and support and medical care these guys were incredible, nothing was ever too much trouble. My operation was dealt with in a professional manner and I was supported through out. I have already recommended them to friends ABSOLUTELY AMAZING Reviewed on: 14th August 2022

Impossible to make a claim

Rude, unhelpful and will do anything to avoid you being elligible for treatment. Not worth it Reviewed on: 8th August 2022

Avoid them

The staff is consistently rude, access to healthcare is unnecessarily bureaucratic and complicated, and I've been on the receiving end of so many issues on their part that I've decided to not continue coverage with them. The waiting times for private medical care are also increasingly long, and I've had a shorter wait on the NHS recently, which is saying something. Reviewed on: 5th August 2022

Very Poor

I have tried to claim for the first time after 2 years and have been met with a host of lame excuses. They also appear short staffed and proudly announce they do not have to investigate complaints for up to 8 weeks; which could be terminal for some. Reviewed on: 29th July 2022

terrible service. System is a fraud

Worst service ever. I had my mother in law applied for an overseas health cover as she was planning to come back to Australia as a tourist. Bupa deducted 170 aud the following day without her membership being finalized yet. Unfortunately we found out that her visa has been invalid. Bupa refused to give refund even though her cover wasn't supposed to start on the day of her arrival. I wish I've read other reviews first before proceeding with them. Reviewed on: 3rd June 2022

Inexperienced and rude service

I been to the health assessment which costs £c700, the practitioner is untrained, and he couldn’t took the blood out and make me feel pain and left big bruise on my arm. Then they wasted all the time and didn’t carry out the assessment but still charged fees. Never to go to BUPA, the worst health Center you will experience Reviewed on: 18th April 2022

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