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Jay

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Review of the BUPA, Health Insurance:

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PLEASE READ

Bupa underwriters are the lowest of the low. Their policy is that it’s not pre existing if you’ve had no treatment within 5 years. I HAVE NEVER RECEIVED TREATMENT IN MY LIFE, ONLY THING RELATABLE IS FROM 2008 WHEN I DIDNT RECEIVE TREATMENT. Bupa: “but how do we know that your condition isn’t ongoing and you have actually been receiving treatment in the last 5 years.. you need to prove that you’ve been well since 2008” Me: “but there’s nothing in my medical history to say I have received treatment ever!” Bupa: “we need letter from your doctor to prove you’ve been well in the last 5 years” Me: “but if I’ve been unwell and received treatment in the last 5 years it would be in my medical history and on the form” Bupa: “but how do we know you’ve not received treatment..” And round and round we go.. So I’m guilty until proven innocent. How can I prove that a condition isn’t pre existing other than not having it in my medical records?? So any condition that I try to claim treatment for they can say, although it’s not in your medical records you need to prove you’ve been well in the last 5 years.. How do I prove wellness? Your doctor needs to say you’ve been well. Medical records show no treatment. Not enough. What?!! Bupa are a joke of a company. I will soon to be cancelling my policy and advising my company to switch all employees to an alternate provider. Reviewed on: 29th June 2023

Review of the BUPA, Health Insurance:

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AVOID AVOID AVOID!!!

Impossible to receive treatment. Tried to receive treatment for a mental health condition and they have refused treatment based one thing vaguely similar being in my medical history from 15 years ago. Their policy says something is pre existing if you’ve had treatment within 5 years. I had to wait weeks for my GP to fill in the form (and pay them) to say I’ve had no treatment at all in the last 15 years but now Bupa are asking for more info from GP. To prove wellness in last 5 years, even though there are no related records in my history in the last 5 years!? So they don’t trust or even understand their own pre treatment form! Basically there trying everything they can to try find a loophole to withstand treatment for me. This is the worst company I’ve ever experienced with in dealing with private medical care. If I had known how poor their service was I would never have signed up with them. Please please please do yourself a favor and choose a different provider. Reviewed on: 28th June 2023

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