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AXA: Health Plan reviews

Name: Health Plan
Rating: 2.69 (46 reviews)

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2.69

Based on 46 reviews, last reviewed 13th Oct 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

13%

15%

67%

Latest highest rating:

4

Sometimes does feel very insurance like - a bit of a... Sometimes does feel very insurance like - a bit of a chore to get the help required. But service has been good in all, though it is not cheap. General... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Not worth the money. Not worth the money. Difficult to deal with and get information/decisions. Inflexible. No caring aspects. Computer says no attitude. Teams not availab... Read more Reviewed on: 3rd June 2026

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About this product

The AXA Health Plan lets you build and adapt the right health care cover for your circumstances.

Pick from four cover options, have different cover for different family members and you can include family members who live at different addresses. You can get am AXA Health Plan quote online or over the phone.

AXA Health Plan reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Health Plan reviews (46)

Sometimes does feel very insurance like - a bit of a...

Sometimes does feel very insurance like - a bit of a chore to get the help required. But service has been good in all, though it is not cheap. Generally happy with the experience of this company and would recommend. Reviewed on: 13th October 2026

They was really good when I had to take time off aft...

They was really good when I had to take time off after 2 major surgeries only downside was they took a couple of double payments a couple of times but this was quickly sorted by the customer support team Reviewed on: 13th October 2026

Excellent cover and support.

Excellent cover and support. Easy to set up physio with lots of choice. Reviewed on: 2nd September 2026

Not worth the money.

Not worth the money. Difficult to deal with and get information/decisions. Inflexible. No caring aspects. Computer says no attitude. Teams not available after 5pm. No proactive response when needed. Live chat not worth using as inaccurate and misleading. Avoid. Reviewed on: 3rd June 2026

AXA have consistently denied legitimate Claims

AXA have consistently denied legitimate… AXA have consistently denied legitimate claims for covered items, even resorting to approving and then denying claims. As these were for life threatening medical situations, they have been totally uncaring and disinterested. Leading me to have to self-fund specialist treatments. Frankly anything other than minor problems have been totally denied, costing 10's of thousands of pounds, despite astronomica insurance premiums. Terrible! Axa has responded and below is addtional information on the details. Reply from AXA Health A day ago Hi, Mark Thank you for taking the time to leave us your feedback. We are very sorry to hear of the level of service you have experienced. If you would like us to look into anything for you, please feel free to contact us directly at AXA Online Response Team Kind Regards, Lily. My Response, Hello, I believe AXA confirmed multiple times, they reviewed my claims and found they were within their rights…. Irrespective of my conditions. Let me just explain. I had a initial biopsy in 2017 for a raised PSA, the results were negative. So I did not have prostate cancer. Then in 2023, I had a follow-up PSA test and biopsy with the NHS. This came back as positive for prostate cancer. When I applied for cover, AXA said they had already treated me for Prostate cancer, factually incorrect as the 2017 examination did not find cancer. This led to me having to self-fund a prostate operation costing in excess of £30k !!!! Outrageous. Various other medical claims were subsequently denied. However, in March 2025 I suffered a Cardiac Arrest and was treated by the NHS. As a follow-up I went to have a review and stress test for my heart in May 2025. I raised a claim which was approved for these tests and using that I booked with the Cleveland Clinic in London, when I submitted this claim having funded around £2000 myself, AXA then said they would not pay it because they were in dispute with the Doctor I was given and booked… absolutely ridiculous that with an approved claim, with a industry recognised specialist, because AXA were in some kind of dispute with the DR they refused to fund. As you can imagine, I view all of this with total outrage as my £8000 per year premium is not exactly cheap !!!. If you believe you can get anywhere by all means review, but I have almost no confidence that AXA will reverse any of their decisions as I already made many complaints. Basically, AXA have behaved exactly how many people describe insurance companies, they are pure profit engines primarily designed to maximise fees and minimise payments. Appalling. Reviewed on: 18th May 2026

AXA consistently denied legitimate claims

Think twice before choosing AXA

I’m suffering from chest pain, haven’t slept properly for two weeks and they have me entangled with paper work with the GP that could take more than a month to sort. Basically they just don’t care Reviewed on: 8th October 2025

Had Axa for 4 years up until last year all fine Sad...

Had Axa for 4 years up until last year all fine Sadly the customer service staff are untrained, they cannot find claims, hospitals you can use, consultants you can use and read from a script I spend £600 per month would be better throwing the money in a bin Avoid these at all costs spend your hard earned money elsewhere Reviewed on: 8th May 2025

Great until Covid - then everything is declined and...

Great until Covid - then everything is declined and a fight and no complaints process. Reviewed on: 7th February 2025

The worst

Thery are completely useless, in basically all aspects. I really hope people read this review (and many others) and decide NOT to use AXA for private health insurance. They are a disgrace. Reviewed on: 25th October 2024

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