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Axa: Private Health Insurance reviews

Name: Private Health Insurance
Rating: 2.06 (34 reviews)

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2.06

Based on 34 reviews, last reviewed 16th Apr 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

12%

18%

2 star

67%

Latest highest rating:

5

Easy access to fast medical treatment at an affordable price Every time I claimed the claiming process was smooth and claims staff really friendly. Even once when things did go slightly wrong, the issue was re... Read more Reviewed on: 9th July 2020

Latest lowest rating:

1

Zero claims honoured when needed - DO NOT USE My recent experience with AXA Health, specifically with the call handler "Jackie Gould," was profoundly disappointing and left much to be desired. I f... Read more Reviewed on: 16th April 2024

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About the Private Health Insurance

Axa health insurance reviews can help to you to get the inside track on life as a Axa health insurance customer before you take out a policy. Making sure that you find the best health insurance provider for you can help to give you piece of mind...which is were we come in! Smart Money People in the UK's leading financial services review site. Our mission is to help increase trust and transparency using the power of YOUR reviews...so why not write a Axa health insurance review today!

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Axa Private Health Insurance reviews (34)

Zero claims honoured when needed - DO NOT USE

My recent experience with AXA Health, specifically with the call handler "Jackie Gould," was profoundly disappointing and left much to be desired. I found her handling of my concerns to be substandard, lacking empathy, and failing to address my needs adequately. As a customer reaching out with legitimate grievances regarding Chiroptic referral and other claims, I expected to be met with professionalism and understanding. However, Ms. Gould's approach fell far short of these expectations. She demonstrated a concerning lack of empathy towards my situation and failed to provide the level of assistance and support that I rightfully deserved. After explaining my situation, all she kept doing was throwing the handbook policy in my face... I don't know anyone who memorizes these types of collaterals.. Honestly, just get real. Furthermore, her inability to effectively handle my complaint only exacerbated the frustration and dissatisfaction I experienced throughout this process. It is disheartening to encounter such poor customer service from a company like AXA Health, which prides itself on providing quality care and support to its clients. In light of this experience, I am deeply concerned about the overall quality of service provided by AXA Health and question their commitment to addressing customer concerns in a timely and satisfactory manner. I sincerely hope that AXA Health takes appropriate steps to address these issues and ensure that future interactions with their representatives are more professional and empathetic. I would highly recommend NOT using this company as they find anyway to reject claims and dehumanise the process thats meant to support your very real needs. I am now complaining to the financial ombudsman. Reviewed on: 16th April 2024

DO NOT USE THIS COMPANY.

DO NOT USE THIS COMPANY. They will do anything to get out of a claim. My 3 year old son had an ear infection when he was 1 and they will not let me get cover for his current GLUE EAR. This in my opinion is like not covering throat cancer if you had a sore throat a few years ago. Reviewed on: 26th March 2024

AVOID for the sake of your mental health

They will add every possible bureaucracy layer so they don't cover your claim. When you finally complete all the tedious steps and bring the documentation requested as it was requested, they will disregard everything and just say no. Reviewed on: 18th March 2024

It is simply impossilbe to make a claim on my AXA he...

It is simply impossilbe to make a claim on my AXA health policy. I never used the policy since taking it out but when I tried to make a claim, the process was almost impossible. A ton of unecessary paperwork that you have to repeat over and over. AXA agents are really polite but have no knowledge of the AXA health service and frusrate your efforts to claim until you give up. This strategy must work really well in saving money but they have lost my repeat business and recommendations. AXA have not once replied to the claim forms I sent them. The never reply to emails. The agents give you all the promises you need to hear to get off the phone,. but then you are left stuck when they fail to process it. Their only explanation is that they don't have staff which is really unfair as they should not be selling this service if they do not have the staff to provide for it. Reviewed on: 27th February 2024

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