9th July 2020
Easy access to fast medical treatment at an affordable price
Every time I claimed the claiming process was smooth and claims staff really friendly. Even once when things did go slightly wrong, the issue was resolved quickly.
Your Private Health Insurance Reviews (10)
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22nd July 2019
Great customer service,great reward scheme
I've been a member of the AXA group health insurance since 2010. They offer me 50% back on the cost of dental care, eye care, day(s) in hospital , maternity and some other medical services. It have recommended a few people to join them, couple of...
Read moreI've been a member of the AXA group health insurance since 2010. They offer me 50% back on the cost of dental care, eye care, day(s) in hospital , maternity and some other medical services. It have recommended a few people to join them, couple of whom did do so. I was so pleased about that. Their customer service has been exceptional. Whenever I'm changed my personal details or address, I either ring them or write to them informing them of the changes. For eg: after I got married, I sent that information to them. They sent me a letter saying 'thank you for informing them about my recent changes. All original documents were returned to me and it makes me feel good about the level and quality of service I have received from them. Thanks for providing a great service x
17th July 2018
Great customer service
AXA are polite and friendly over the phone. They provide a clear and comprehensive health plans which are easy to understand. Their customer representatives will clearly explain what is available to you with whatever package you have subscribed to....
Read moreAXA are polite and friendly over the phone. They provide a clear and comprehensive health plans which are easy to understand. Their customer representatives will clearly explain what is available to you with whatever package you have subscribed to. All in all, a good company to provide private healthcare.
29th September 2017
Claims
Have used Axa for claims process and they have been excellent
29th August 2016
Amazing service
AXA paid for a £53,000 spinal operation that I needed. It far exceeded the amount I was covered for each year and the operation was on their list of ones not covered. They agreed with no problem. This is after they have paid for another 4 expensive ...
Read moreAXA paid for a £53,000 spinal operation that I needed. It far exceeded the amount I was covered for each year and the operation was on their list of ones not covered. They agreed with no problem. This is after they have paid for another 4 expensive operations in the last 2 years and numerous tests and specialists ect. They have been brilliant!
5th November 2015
Prompt and excellent service.
Very fast and prompt service with AXA. The health plan is affordable and allows you to receive private and professionall treatment instantly.
27th August 2015
No fuss with great customer service
I made a claim several months ago on a policy I had with them and talking to them could not have gone easier. I got through to a UK call centre (which is always a plus) and got through in less than a minute. I was always suspicious when making a claim...
Read more I made a claim several months ago on a policy I had with them and talking to them could not have gone easier. I got through to a UK call centre (which is always a plus) and got through in less than a minute. I was always suspicious when making a claim like this and expected some degree of a 'runaround' from them, but I couldn't be more wrong. They were courteous, understanding and very helpful and dealt with the claim very quickly over the phone, and within the week I had received a cheque as promised from my claim.
I cannot praise them enough for their swift dealing of the claim, as this is how it should be done with matters to do with health when you have other things on your mind.
I can easily recommend Axa to others based on my experience.
1st July 2015
Simple & SUPPORTIVE claims process
Really simple and supportive claims process - which matters a lot when you're going through health issues
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