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Simplyhealth: Simply Cash Plan reviews

Name: Simply Cash Plan
Rating: 3.5 (6 reviews)

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2.92

Based on 6 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

17%

3 star

2 star

33%

Latest highest rating:

5

Excellent Policy with Excellent Customer Services! An excellent policy covering a wide range issues. Feel safe knowing claims will be paid. Staff very polite and helpful, nothing too much trouble. Reviewed on: 26th August 2024

Latest lowest rating:

1

Awful service. Avoid. From start to finish an awful experience. Impossible to set up profile, claims denied for spurious reasons (then paid when challenged), endless waits ... Read more Reviewed on: 25th July 2025

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Simplyhealth no longer offers a cash plan.

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Simplyhealth Simply Cash Plan reviews (6)

Awful service. Avoid.

From start to finish an awful experience. Impossible to set up profile, claims denied for spurious reasons (then paid when challenged), endless waits on hold for customer service and little understanding of issues or resolutions. I'm moving the account for my business and its 4 employees elsewhere. Reviewed on: 25th July 2025

Excellent Policy with Excellent Customer Services!

An excellent policy covering a wide range issues. Feel safe knowing claims will be paid. Staff very polite and helpful, nothing too much trouble. Reviewed on: 26th August 2024

Great product, quick and easy to claim

I have this cash plan through work and it's a great product, it's quick and easy to manage and claim online. Make sure you get the full potential value from it by claiming for everything you're entitled to claim Reviewed on: 3rd September 2023

Simply Awful

Absolute shambles of a company Absolute shambles of a company. The app doesn’t work (always says wrong password but you can log into the website with the same details), your claims take weeks to process and they find any reason not to pay you in line with your policy even if they have to make one up. I had emergency dental work done when a filling was damaged and 2 teeth with it which should be 100% covered in my policy. They insisted on then seeing 2 years of dental records which I don’t have due to my dentist closing down during the pandemic so that was declined. I then placed a claim for normal dental work instead and it was then declined around 10-12 days later because the card receipt didn’t match the treatment cost (I’d paid a deposit for the appointment as is policy at the practice and they were happy to confirm). I’ve then resubmitted with the info from the practice and they have now declined my claim as it was started before the qualifying period of 3 months. However that period was up on the 1/9/22 and my emergency appointment was the 3/10 (5 weeks later). They are some how making the assumption with was now pre planned, yet it was an emergency appointment. I had no app update to tell me the outcome, no email no nothing I’ve literally had to login to the website twice a day to see if it’s been sorted. You can’t speak to a manager, anyone in anything to do with claims and you just get through to someone working from home who just says they are sorry but doesn’t actually do anything. Just go with denplan or a company that does things properly these guys are terrible. Reviewed on: 29th October 2022

SIMPLY HEALTH

Used for years, always easy to get money refunded for dental, eyes or other treatment. Simple to use policy which is great for basics. Reviewed on: 1st October 2017

Avoids nasty shocks from dental or optical bills

I've had the Simplyhealth Cash Plan (at the middle rate) for a few years now and as I have to pay at least some private dental and optician bills every year, I've found it really helpful. It spreads the payment, but also protects against any nasty shocks, because whatever the bill, a set amount will be paid by the cash plan. And if, as happened to me one year, you suddenly need to see a private consultant, it pays for half the consultant fees up to a set amount too. I've always found the claims process simple and the payment pretty swift. Had to phone them with queries a couple of times and found the customer services people pleasant and helpful too. I wouldn't recommend them to anyone with perfect sight and an NHS dentist, but for the rest of us, they're definitely worth looking at. Reviewed on: 18th July 2017

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