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AXA PPP Healthcare: Health Insurance reviews

Name: Health Insurance
Rating: 3.31 (13 reviews)

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3.31

Based on 13 reviews, last reviewed 23rd Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

15%

3 star

2 star

38%

Latest highest rating:

5

Fantastic longterm service AXA Healthonline have been fantastic and I have renewed for several years running. Highly recommend Reviewed on: 23rd August 2023

Latest lowest rating:

1

Still in shock for the terrible experience We just had a terrible experience with AXA PPP. My 14 year old son had an accident whilst skiing and consequently had his knee ACL torn and the menis... Read more Reviewed on: 22nd August 2023

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About the Health Insurance

AXA PPP Healthcare is now trading under the name AXA Health. Find reviews for AXA health insurance on Smart Money People.

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AXA PPP Healthcare Health Insurance reviews (13)

Fantastic longterm service

AXA Healthonline have been fantastic and I have renewed for several years running. Highly recommend Reviewed on: 23rd August 2023

Still in shock for the terrible experience

We just had a terrible experience with AXA PPP. My 14 year old son had an accident whilst skiing and consequently had his knee ACL torn and the meniscus severely damaged. AXA had initially provided full cover for the ligament reconstruction surgery, which lasted several hours due to the meniscus damage and other ligaments' complications. They also initially authorised 6 months of physiotherapy. Towards the end of the six months the AXA approved surgeon/specialist clearly stated in writing that, due to the age and further complications, my son required another 6 months of rehabilitation. AXA initially agreed in writing to the extension, stating very clearly that they were happy to cover the treatment until the approved specialist advised so. They also advised, as a proviso, that they wouldn't cover the treatment forever as they do not cover "cronic" conditions, although I would challenge anyone to prove that an ACL tear for a 14 year old boy is a "cronic" condition, especially after just 6 months of therapy. A few weeks later after the agreed extension, however, they stopped making payments to the approved physiotherapy provider. When I called to request clarifications I was put on a lengthy hold, about an hour long, whilst they decided irrevocably that the cover would stop at 6 months notwithstanding their prior written agreement to extend it. I was told that the final decision was based on an alleged "term" that is definitely not included in the "membership handbook", which is the only document myself and my own company were provided with. I raised immediately a complaint and, after 8 weeks (when they didn't even call me to hear my side of the story - so much for a thorough investigation!), they wrote confirming exactly the same previous decision, confirming that the 6 months duration was based on the alleged "term" (providing absolutely no evidence or a copy of the term) and even adding a written statement saying that the decision had nothing to do with my son's clinical needs or conditions!!!!!! ABSOLUTELY UNBELIEVABLE!!!!! This so called "term" that nobody has ever seen (and consequently agreed too), except for them, could mean that anyone could be given only half, or no treatment at all, simply because AXA clearly cannot care less about your medical needs and conditions. They even had the face to send me £100 as a "good will gesture", whilst the treatment cost is in the thousands of pounds. It's clinically proven that, given my son age and complications, the physiotherapy should last at least for a year. There are plenty of medical papers proving this in black and white!!!! PLEASE STAY AWAY AND USE OTHER INSURANCE COMPANIES WHICH HAVE REAL HONESTY AND TRUE INTEGRITY!!!!! WHAT A SCAM!!!! Reviewed on: 22nd August 2023

The Advisors are don't want to help at all, complete waste of mon5

Complete waste of money. Customer service is awful what's point of having private and still have to go through nhs Reviewed on: 1st August 2023

Very good service

Very good support and available claims. Reviewed on: 25th July 2023

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AXA PPP Healthcare: Health Insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About the Health Insurance

Review AXA PPP Healthcare: Health Insurance now

AXA PPP Healthcare Health Insurance reviews (13)

Fantastic longterm service

Still in shock for the terrible experience

The Advisors are don't want to help at all, complete waste of mon5

Very good service

Review AXA PPP Healthcare: Health Insurance now

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