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CIGNA: Health Insurance reviews

Name: Health Insurance
Rating: 2 (3 reviews)

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1.75

Based on 3 reviews, last reviewed 16th Jan 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

5 star

33%

3 star

2 star

67%

Latest highest rating:

4

Prompt, happy and helpful service After our company informed that a movement of our health insurance was to switch to CIGNA I was hesitent having not heard of them before. However, sin... Read more Reviewed on: 1st August 2016

Latest lowest rating:

1

Horrible Insurance Company My Orthopedic Physician suggested Back Surgery for for a multiple reasons. I am new to Cigna and I’ve heard nothing but nightmare stories regarding th... Read more Reviewed on: 16th January 2023

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About this product

Cigna provides health insurance policies for businesses, covering employees globally. There are two health plans to choose from: Cigna Connect and Cigna Inspire. Cigna has a focus on helping employees stay fit and healthy using health improvement tools and providing access to the right care.

If you’re a business with employees working internationally, Cigna may be the right insurer for you. Find out what existing policyholders have to say by reading their Cigna health insurance reviews.

Find out where in the world customers’ employees are based and whether Cigna suitably covers them. Learn which policies businesses chose and what is and isn’t covered. Read about employers' and employees’ genuine experiences with the customer service team. Learn more about the claims process. Make an informed decision by reading our Cigna health insurance reviews.

If you’re an employer and have an international health insurance policy with Cigna, write a review on Smart Money People. Tell us how long your team have been insured by Cigna and how satisfied they are. Share what type of business you’re in and the number of employees who are covered. Which policy did you choose? What illnesses and ailments are and aren’t covered by your policy? If you’re an employee and you’ve had to claim on the policy, share your experience about this process. Tell us about any interactions you’ve had with the customer service team. Whether good or bad, write an honest Cigna health insurance review today. Together, we can help people like you make better financial decisions.

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CIGNA Health Insurance reviews (3)

Horrible Insurance Company

My Orthopedic Physician suggested Back Surgery for for a multiple reasons. I am new to Cigna and I’ve heard nothing but nightmare stories regarding this company. Not only reading reviews but I’m the news. I regret my company left Blue Shield for this Low Budget Insurance Co. DO NOT SELECT THEM FOR YOUR INSURANCE NEEDS not even for Medicare. Reviewed on: 16th January 2023

I would rather deal with the cable company

In 30+ years of professional life, I have had health insurance through multiple carriers and Cigna is, bar none, no comparison, the absolute worst. I would rather deal with the cable company or the IRS than Cigna. With those two, at least I receive something in return for my money. When our child required significant health care services - strongly recommended by multiple providers - Cigna's first reflex was, naturally, to deny coverage. Ditto the appeal (that we made to a Cigna-compensated vendor). We were forced to make do with the skimpy coverage they were willing to provide but, even then, they have actively sought ways to avoid paying anything. In two years we have paid hundreds of thousands of dollars (i.e. savings and borrowing) for healthcare that our child absolutely required while Cigna has grudgingly paid about $14,000. In other words, we've received less than what Cigna received in premiums. Which, come to think of it, is an outstanding business model. Claims sit for months; information that is either irrelevant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one claim to be processed, we were told with confident assurance and lack of irony that all claims are processed within 7-10 business days). Perhaps because they were tired of talking to us, we were informed that our claims (past and present) were being "audited" and that would take another 60 days. Finally, yesterday, we received a letter saying that we'd been paid too much and to please send them a check for $300. I really cannot find enough negative things to say about Cigna. Reviewed on: 6th September 2017

Prompt, happy and helpful service

After our company informed that a movement of our health insurance was to switch to CIGNA I was hesitent having not heard of them before. However, since falling very unwell I have found their service to be far better than the company we were previously with (Bupa) due to local (Scotland) staff in the call centre who are always so cheerful and willing to go into detail to clarify certain catches unlike most companies. They also send helpful texts or emails/ with reminders, authorisation numbers, guidelines of the insurance which is an added bonus when you are on the go/stuck in a hospital with no pen and paper to hand! Reviewed on: 1st August 2016

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