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BUPA: Health insurance reviews

Name: Health insurance
Rating: 2.11 (81 reviews)

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2.11

Based on 81 reviews, last reviewed 15th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

4

Bupa customer service I have Bupa with my employer, the services provider exceed that offered on the NHS. It is a bit complicated when first signing up but you get used to ... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Absolutely rubbish company. Absolutely rubbish company. They rejected a claim for physio on my back and neck area as they have stated that I had a shoulder injury in 2018 (as no... Read more Reviewed on: 15th May 2026

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About this product

Bupa provide private healthcare insurance policies.

Bupa covers you from diagnosis to treatment. With Bupa, you pay a monthly subscription that covers all or some of the cost of treatment for acute conditions that develop after your health insurance policy has begun. You can get a quote online or over the phone.

Bupa health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bupa before, you can also leave a review and share your experience.

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BUPA Health insurance reviews (81)

Poor communication

My widowed mother in law is 84 and in 10 years she has not made a claim and has paid around £40,000 in premiums. My wife has to make all the enquiries on behalf of her mother and then relay the information to her. She has seen a consultant at a local private hospital and he decided she needed to go to the local general hospital (The only one in the area) to have laser treatment prior to a cataract operation. In making phone calls, they are well aware that my wife is handling, but notwithstanding that we have more understanding of procedures, Bupa still managed to confuse us by saying that our hospital was not a Bupa participating hospital. Bearing in mind that Eastbourne has a population of well over 100,000, we did not understand this and no attempt was made to explain why she could not go to the district hospital. The consultant does not operate anywhere else, so in that case we would be left without a consultant. Why can’t staff take the time to explain. Do they not have any thought that an 84 year old woman may, and in this case is, extremely worried about having any type of operation. Bupa need to do better and customer skills at present fall far short of what they ought to be. Reviewed on: 18th May 2018

Terrible Customer Service

They lose important paper work, don't believe what the customer says. Hang on phone for hours. Depends on whom you speak to as to how they answer your question, from poor to bad. Heard very bad reports from friends and relations in the past about BUPA but didn't believe them until it has happened to me. Reviewed on: 16th February 2018

WHAT A LOAD OF RUBBISH

Costs a fortune, and when you ask for cover, they try everything to find a reason why they will not cover you. They are hopeless, one hand doesn't know what the other hand is doing. Don't touch them with a barge pole. Alyson. Reviewed on: 16th February 2018

Poor Customer Service

Recieved very poor customer service from them. Having been with them for over 10 years and transfered with them between the UK and Australia, they trebled our fee on our return, despite being with them for years. We were penalised for being existing customers - new customers got a far better deal. Reviewed on: 23rd September 2017

Poor Quality Cover, Frequent Errors

We have been with BUPA for over 10 years in both the UK and Australia. In Australia they frequently told us we were covered for things and then when we went to claim, we found we were not covered. It was only when they listened to the call recordings when we complained, that they agreed that they had said we were covered and paid up. Suffice to say, I would not recommend their Australian operations. When we moved back to the UK we expected to be able to continue our cover (as we had been able to when we moved to Australia). However, in order to continue our cover they want over 280 pounds per month for 1 adult and 2 children. They told us there was only one option and we could take it or leave it. I went with April Health Insurance at a quarter of the price. When I companied to BUPA about the cost I recieved a call from a manager saying that the team members I had spoken to (3 of them) had got it wrong and there were a variety of options available. This showed me that BUPA cannot be trusted and provides very poor customer service. I got a follow up letter telling me that they had done nothing wrong and did not expect their staff to know their products. Suffice to say, I would not recommend BUPA, nor would I buy any of their products again. Reviewed on: 20th September 2017

Worst healthcare insurer on the market

We had a terrible experience, lack of customer service. I had a medical done in Jan 17 and I'm still awaiting the report and I have chased over and over. In the end such a poor service I cancelled my direct debit. Bupa made the Nhs look good! Reviewed on: 30th May 2017

Be wary of your renewal date and excess being renewed!

I recently had an operation covered by Bupa. My excess was £200. Which I paid. I then started getting more bills through the door. I phoned Bupa and it was explained to me that my policy had been renewed and that meant so had my excess. I said I wasn't happy with this as I was assured previously that the only amount I would be paying was £200 for the procedure I was having and at no point did any of the customer service representatives mention that the policy was nearing renewal and that meant my excess would be reset. The cust rep I just spoke to told me I should have been told, but I wasn't. I had a couple of times when I was told the previous people I had spoken to either should have said something or shouldn't have. It seemed like a shambles. So now I'm stuck with having to pay another £200 even though everything was authorised before renewal and just because invoices were received just after my renewal date. If I had been warned about the excess reset, I could have asked the hospitals to try and get the invoices in before a certain date. But it was not mentioned in any of the many conversations I had with Bupa. I will be telling people to avoid Bupa. Reviewed on: 28th October 2016

Genuine caring company

In my experience BUPA really listens to health experts to understand what healthcare their clients need. I received medical help long-term and was told not to expect health insurance to cover long-term treatment, but BUPA worked with my therapist to understand what was the best way forward and they ended up covering the whole treatment. Reviewed on: 23rd September 2016

Trusted organisation.

Best service. Reliable brand. I switched from other health insurance to BUPA after the suggestion of my best friend. Found the service very fast and easy to get in touch with them, liked the service so much Reviewed on: 13th November 2015

Super customer service!

Super customer service!I am very happy with this health insurance and i want to thank you for attention and your super customer service. Everything was perfect and fast. Thank you! Reviewed on: 12th November 2015

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