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Lyndall Whiteford

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Review of the BUPA, Health Insurance:

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Bupa charged me for Pregnancy I am 69 years old

Bupa charged me - now 69 years old - for pregnancy and birth, weight loss surgery, etc Bupa has been charging me for five services that I do not need, or that I do not want, such as Pregnancy and Birth, and Weight Loss surgery. When seeking advice from Bupa on the 23rd December 2021 on the phone, I specifically asked for all unneeded or unwanted Extras and to be deleted. At no time during that conversation did the Bupa representative mention that there is another category called "Services" that includes 5 services that I do not need or do not want, such as Pregnancy and Birth. I recently learnt that as there is no fixed 'Contract', Bupa can legally do this. The onus is on me to read the fine print in the policy. However, I believe it is highly unethical of Bupa to charge a 69 year old for 5 "Services" that are not needed and/or not wanted. The Bupa representative should have told me in my phone consultation because the representative knew that I was seeking to lower the cost of the premium. Reviewed on: 8th September 2023

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