Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page

InsureandGo reviews

InsureandGo Logo
Rated Excellent 4.77/5

InsureandGo reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 1,097 product reviews

Average score of 4.77/5
5 star
88%
4 star
10%
3 star
1%
2 star
0%
1 star
1%
Reviews for InsureandGo have trended positively over the past 90 days

Latest positive rating

5/5

They made it simple and were very friendly

They made it simple and were very friendly

Latest negative rating

1/5

Penalised and scammed@

Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about... Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about a family member passing. This family member lived abroad. Unfortunately do to tension in the family and family dynamics, there was friction. We hadn't spoken to some of the family who had lived abroad for nearly a year, but my grandfather who passed we would speak every now and then. When informed of his death we had noticed once receiving the death certificate that he had passed months ago unbeknown to all the family in the UK. When I had put my claim in, the first piece of evidence requested was the death certificate which I provided. After months of not hearing anything from reactive claims, I had to keep chasing for updates and was repeatedly told that they will make a note on the system as that is all they can do. I continued to provide other evidence requested. Months have continued to pass and I still wasn't getting any updates. I had to yet again chase them. While this matter is ongoing I am grieving deeply. Reactive claims continued to breach the deadline they were supposed to meet to update me. Not one time did they get back to me in the correct time frame that was stated in their automatic response. I was then told they couldn't uphold my claim because the date of my grandfather's death was before I bought insurance. I explained that when I had purchased travel insurance I wasn't aware of his passing. I believe InsureandGo and reactive claims too excessive amount of time trying to find any reason to not pay out on my claim. I have lost over £2000. I brought insurance for protection and I feel I was scammed by the company I put my trust in. Also, if the reason as to why they won't pay out is because of the dates, then why did they continue to ask for more evidence when I had already sent the death certificate many months before they came to a decision? It doesn't add up and I will be taking this matter further. I've heard great things about this company as to why I got travel insurance with them, however, my experience has been horrific Read more Read less

{"display":"Paris","full_name":"Paris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel insurance
Paris 29th September 2025

About InsureandGo

InsureandGo are a UK based insurance company that specialises in offering Travel Insurance to as many people as possible, whatever their circumstances.

Are you looking for the perfect travel insurance to keep you moving? Our InsureandGo reviews can help you decide if they're the right provider for you.

If you’re considering taking out Insurance with InsureandGo, check out our reviews first. Find out which insurance policyholders have with InsureandGo and how satisfied they’ve been so far. Learn more about the benefits of being a InsureandGo member. All of this and more can be found in our InsureandGo reviews.

Smart Money People is the place for InsureandGo reviews. Read and write reviews to help increase trust and transparency in Financial Services.

InsureandGo at a glance

Reviews for InsureandGo

Showing 11 of 1097 company reviews Last reviewed within 14 days

Penalised and scammed@

Travel insurance 29th September 2025

Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about... Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about a family member passing. This family member lived abroad. Unfortunately do to tension in the family and family dynamics, there was friction. We hadn't spoken to some of the family who had lived abroad for nearly a year, but my grandfather who passed we would speak every now and then. When informed of his death we had noticed once receiving the death certificate that he had passed months ago unbeknown to all the family in the UK. When I had put my claim in, the first piece of evidence requested was the death certificate which I provided. After months of not hearing anything from reactive claims, I had to keep chasing for updates and was repeatedly told that they will make a note on the system as that is all they can do. I continued to provide other evidence requested. Months have continued to pass and I still wasn't getting any updates. I had to yet again chase them. While this matter is ongoing I am grieving deeply. Reactive claims continued to breach the deadline they were supposed to meet to update me. Not one time did they get back to me in the correct time frame that was stated in their automatic response. I was then told they couldn't uphold my claim because the date of my grandfather's death was before I bought insurance. I explained that when I had purchased travel insurance I wasn't aware of his passing. I believe InsureandGo and reactive claims too excessive amount of time trying to find any reason to not pay out on my claim. I have lost over £2000. I brought insurance for protection and I feel I was scammed by the company I put my trust in. Also, if the reason as to why they won't pay out is because of the dates, then why did they continue to ask for more evidence when I had already sent the death certificate many months before they came to a decision? It doesn't add up and I will be taking this matter further. I've heard great things about this company as to why I got travel insurance with them, however, my experience has been horrific Read more Read less

Rated Terrible 1/5
Read more product reviews
Reply from InsureandGo
Good Afternoon, I am sorry to hear of the circumstances outlined in your review. I would like to investigate the matter for you, so that I am able, please send an e-mail to [email protected] containing your name, policy/claim reference, date of birth and postcode. Kind regards, Liam
7th October 2025
InsureandGo

Won’t use again

Travel insurance 13th June 2025

I have used this company for the past two years but will not be renewing my policy. I informed them l would be having a... I have used this company for the past two years but will not be renewing my policy. I informed them l would be having a medical procedure prior to taking out the policy and confirmed when it was carried out out and my fit to fly date. I informed them at the same time l would need a further procedure on my knee next year. The policy had only three months to run and at first there was no charge. On checking the policy they had amended the olive apart from one question saying No and not Yes. They agreed this would need to be altered and said it it would cost £2 plus pennies PLUS an admin fee of £15. Will not be using them again. You try to do the right thing and they rip you of with over the top admin fees for there service which was at fault. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 5/5

    They made it simple and were very friendly

    They made it simple and were very friendly

  • 5/5

    Annual multi trip to Include Australia.

    Trying to find Travel insurance for over 70’s is not good. We are going to Australia for 4 weeks plus 5 days in Hong Kong... Trying to find Travel insurance for over 70’s is not good. We are going to Australia for 4 weeks plus 5 days in Hong Kong and the only company who would come up with a reasonable quote for an annual policy were Insure and go. Many of the companies do not cover enough to include Business travel which is very expensive these days. I used them before with our previous trip to Australia 2 years ago. As we all get older my husband is 79 we thought we better travel before he reached 80 as all insurances seem to go up regardless. We also travel to our holiday home in France 3 to 4 times a year and this will cover that as well. Read more Read less

    {"display":"Susie C","full_name":"Susie C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1064502.png"}}'s avatar
    Travel insurance
    Susie C 2nd October 2024
  • 4/5

    Good value and peace of mind

    I've never had to claim, so can't comment on the most important part of the service, but the policies look to be comprehensive and are good value.

    {"display":"Ross G","full_name":"Ross G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Ross G 24th August 2024
  • 4/5

    Good value

    I got an annual travel insurance policy with them for a great rate which included current health issues. Forgot to mention one of my ailments... I got an annual travel insurance policy with them for a great rate which included current health issues. Forgot to mention one of my ailments and phoned them back. Policy was updated immediately. Read more Read less

    {"display":"Mo","full_name":"Mo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Mo 24th August 2024
  • 5/5

    Competitive prices for existing medical conditions

    My wife has several underlying medical conditions which has increased the price of our travel insurance. Insure and Go gave us a very competitive price... My wife has several underlying medical conditions which has increased the price of our travel insurance. Insure and Go gave us a very competitive price with excellent year round European Cover Read more Read less

    {"display":"Neil","full_name":"Neil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Neil 23rd August 2024
  • 5/5

    Good cover for a good price

    Found the deal through a comparison site and they offered the best cover for the best price

  • 5/5

    Insure and Go - positive feedback

    I have became ill while I was abroad. Insure and Go have been very helpful and they did care about my situation, also supported me to make a succesful claim.

  • 1/5

    Poor company that look for loopholes

    We have travelled to Canada to visit family and my wife physically damaged her back at the start if the trip to which we got... We have travelled to Canada to visit family and my wife physically damaged her back at the start if the trip to which we got an mri and showed a buldging disc and need assistance for the flight back Sent all the reports to Kamini . We then needed to get five years of medical reports sent, which we did promptly only to receive a response back from Kamini that "Our medical team has reviewed the records and confirm that there was pre-existing back pain that was not declared at the time of the purchase of the policy." Just because she did not report back pain from the last 5 years (be it small) how can they relate this to physical back damage sustained in Canada. She has never had a buldging disc from a physical injury such as this this is just a way insureandgo can get out of assisting someone with insurance who needs assistance .I find this wrong, disturbing and unethical for someone in need of assistance I'm getting back home.... Think twice, they will do anything they can to not help and support you... they are happy to take you money... Im angry and sad to see my wife go through pain since we have been here and to find no support from insure2go is awful. Just awful Read more Read less

    {"display":"Mark F","full_name":"Mark F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/800831.png"}}'s avatar
    Travel insurance
    Mark F 5th January 2024
  • 1/5

    They do not pay claims!

    To anyone looking for travel insurance this year I would recommend against @InsureandGoAU as they DO NOT cover cancellation by airline (with a top tier... To anyone looking for travel insurance this year I would recommend against @InsureandGoAU as they DO NOT cover cancellation by airline (with a top tier insurance policy) even though their website claims they do Read more Read less

    {"display":"Nick","full_name":"Nick","avatar":{"url":"\/assets\/uploads\/avatars\/users\/800514.png"}}'s avatar
    Travel insurance
    Nick 13th December 2023

    Products from InsureandGo

    Showing all products offered by InsureandGo

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice