InsureandGo reviews

InsureandGo reviews
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Review summary
People rate this company as Excellent based on 1,097 product reviews
Latest positive rating
They made it simple and were very friendly
They made it simple and were very friendly

Latest negative rating
Penalised and scammed@
Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about... Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about a family member passing. This family member lived abroad. Unfortunately do to tension in the family and family dynamics, there was friction. We hadn't spoken to some of the family who had lived abroad for nearly a year, but my grandfather who passed we would speak every now and then. When informed of his death we had noticed once receiving the death certificate that he had passed months ago unbeknown to all the family in the UK. When I had put my claim in, the first piece of evidence requested was the death certificate which I provided. After months of not hearing anything from reactive claims, I had to keep chasing for updates and was repeatedly told that they will make a note on the system as that is all they can do. I continued to provide other evidence requested. Months have continued to pass and I still wasn't getting any updates. I had to yet again chase them. While this matter is ongoing I am grieving deeply. Reactive claims continued to breach the deadline they were supposed to meet to update me. Not one time did they get back to me in the correct time frame that was stated in their automatic response. I was then told they couldn't uphold my claim because the date of my grandfather's death was before I bought insurance. I explained that when I had purchased travel insurance I wasn't aware of his passing. I believe InsureandGo and reactive claims too excessive amount of time trying to find any reason to not pay out on my claim. I have lost over £2000. I brought insurance for protection and I feel I was scammed by the company I put my trust in. Also, if the reason as to why they won't pay out is because of the dates, then why did they continue to ask for more evidence when I had already sent the death certificate many months before they came to a decision? It doesn't add up and I will be taking this matter further. I've heard great things about this company as to why I got travel insurance with them, however, my experience has been horrific Read more Read less

About InsureandGo
InsureandGo are a UK based insurance company that specialises in offering Travel Insurance to as many people as possible, whatever their circumstances.
Are you looking for the perfect travel insurance to keep you moving? Our InsureandGo reviews can help you decide if they're the right provider for you.
If you’re considering taking out Insurance with InsureandGo, check out our reviews first. Find out which insurance policyholders have with InsureandGo and how satisfied they’ve been so far. Learn more about the benefits of being a InsureandGo member. All of this and more can be found in our InsureandGo reviews.
Smart Money People is the place for InsureandGo reviews. Read and write reviews to help increase trust and transparency in Financial Services.
InsureandGo at a glance
Reviews for InsureandGo
Showing 11 of 1097 company reviews • Last reviewed within 14 days
Penalised and scammed@
Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about... Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about a family member passing. This family member lived abroad. Unfortunately do to tension in the family and family dynamics, there was friction. We hadn't spoken to some of the family who had lived abroad for nearly a year, but my grandfather who passed we would speak every now and then. When informed of his death we had noticed once receiving the death certificate that he had passed months ago unbeknown to all the family in the UK. When I had put my claim in, the first piece of evidence requested was the death certificate which I provided. After months of not hearing anything from reactive claims, I had to keep chasing for updates and was repeatedly told that they will make a note on the system as that is all they can do. I continued to provide other evidence requested. Months have continued to pass and I still wasn't getting any updates. I had to yet again chase them. While this matter is ongoing I am grieving deeply. Reactive claims continued to breach the deadline they were supposed to meet to update me. Not one time did they get back to me in the correct time frame that was stated in their automatic response. I was then told they couldn't uphold my claim because the date of my grandfather's death was before I bought insurance. I explained that when I had purchased travel insurance I wasn't aware of his passing. I believe InsureandGo and reactive claims too excessive amount of time trying to find any reason to not pay out on my claim. I have lost over £2000. I brought insurance for protection and I feel I was scammed by the company I put my trust in. Also, if the reason as to why they won't pay out is because of the dates, then why did they continue to ask for more evidence when I had already sent the death certificate many months before they came to a decision? It doesn't add up and I will be taking this matter further. I've heard great things about this company as to why I got travel insurance with them, however, my experience has been horrific Read more Read less

InsureandGo
Won’t use again
I have used this company for the past two years but will not be renewing my policy. I informed them l would be having a... I have used this company for the past two years but will not be renewing my policy. I informed them l would be having a medical procedure prior to taking out the policy and confirmed when it was carried out out and my fit to fly date. I informed them at the same time l would need a further procedure on my knee next year. The policy had only three months to run and at first there was no charge. On checking the policy they had amended the olive apart from one question saying No and not Yes. They agreed this would need to be altered and said it it would cost £2 plus pennies PLUS an admin fee of £15. Will not be using them again. You try to do the right thing and they rip you of with over the top admin fees for there service which was at fault. Read more Read less
Products from InsureandGo
Showing all products offered by InsureandGo
Travel insurance
by InsureandGoInsureandGo travel insurance policies include unlimited emergency medical expenses and repatriation cover with a 24/7 emergency helpline. You can buy a single trip or an annual multi-trip policy and you’ll...
Travel insurance
by InsureandGoInsureandGo travel insurance policies include unlimited emergency medical expenses and repatriation cover with a 24/7 emergency helpline. You can buy a single trip or an annual multi-trip policy and you’ll...
Mobile & Tablet Insurance
by InsureandGoInsureandGo gadget insurance reviews can help to you find the best gadget insurance provider. If you're like us, every year we seem to have more and more gadgets around us....
Mobile & Tablet Insurance
by InsureandGoInsureandGo gadget insurance reviews can help to you find the best gadget insurance provider. If you're like us, every year we seem to have more and more gadgets around us....
Pet Insurance
by InsureandGoPet Insurance
by InsureandGoWe are Smart Money People
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