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InsureandGo: Travel insurance reviews

Name: Travel insurance
Rating: 4.85 (1089 reviews)

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4.80

Based on 1,089 reviews, last reviewed 13th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

They made it simple and were very friendly They made it simple and were very friendly Reviewed on: 8th October 2024

Latest lowest rating:

1

Won’t use again I have used this company for the past two years but will not be renewing my policy. I informed them l would be having a medical procedure prior to tak... Read more Reviewed on: 13th June 2025

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About this product

InsureandGo travel insurance policies include unlimited emergency medical expenses and repatriation cover with a 24/7 emergency helpline.

You can buy a single trip or an annual multi-trip policy and you’ll have a choice between four levels of cover – Budget, Silver, Gold and Black.

InsureandGo travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used InsureandGo before, you can also leave a review and share your experience.

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InsureandGo Travel insurance reviews (1089)

Won’t use again

I have used this company for the past two years but will not be renewing my policy. I informed them l would be having a medical procedure prior to taking out the policy and confirmed when it was carried out out and my fit to fly date. I informed them at the same time l would need a further procedure on my knee next year. The policy had only three months to run and at first there was no charge. On checking the policy they had amended the olive apart from one question saying No and not Yes. They agreed this would need to be altered and said it it would cost £2 plus pennies PLUS an admin fee of £15. Will not be using them again. You try to do the right thing and they rip you of with over the top admin fees for there service which was at fault. Reviewed on: 13th June 2025

They made it simple and were very friendly

They made it simple and were very friendly Reviewed on: 8th October 2024

Annual multi trip to Include Australia.

Trying to find Travel insurance for over 70’s is not good. We are going to Australia for 4 weeks plus 5 days in Hong Kong and the only company who would come up with a reasonable quote for an annual policy were Insure and go. Many of the companies do not cover enough to include Business travel which is very expensive these days. I used them before with our previous trip to Australia 2 years ago. As we all get older my husband is 79 we thought we better travel before he reached 80 as all insurances seem to go up regardless. We also travel to our holiday home in France 3 to 4 times a year and this will cover that as well. Reviewed on: 2nd October 2024

Good value and peace of mind

I've never had to claim, so can't comment on the most important part of the service, but the policies look to be comprehensive and are good value. Reviewed on: 24th August 2024

Good value

I got an annual travel insurance policy with them for a great rate which included current health issues. Forgot to mention one of my ailments and phoned them back. Policy was updated immediately. Reviewed on: 24th August 2024

Competitive prices for existing medical conditions

My wife has several underlying medical conditions which has increased the price of our travel insurance. Insure and Go gave us a very competitive price with excellent year round European Cover Reviewed on: 23rd August 2024

Good cover for a good price

Found the deal through a comparison site and they offered the best cover for the best price Reviewed on: 23rd August 2024

Insure and Go - positive feedback

I have became ill while I was abroad. Insure and Go have been very helpful and they did care about my situation, also supported me to make a succesful claim. Reviewed on: 23rd May 2024

Poor company that look for loopholes

We have travelled to Canada to visit family and my wife physically damaged her back at the start if the trip to which we got an mri and showed a buldging disc and need assistance for the flight back Sent all the reports to Kamini . We then needed to get five years of medical reports sent, which we did promptly only to receive a response back from Kamini that "Our medical team has reviewed the records and confirm that there was pre-existing back pain that was not declared at the time of the purchase of the policy." Just because she did not report back pain from the last 5 years (be it small) how can they relate this to physical back damage sustained in Canada. She has never had a buldging disc from a physical injury such as this this is just a way insureandgo can get out of assisting someone with insurance who needs assistance .I find this wrong, disturbing and unethical for someone in need of assistance I'm getting back home.... Think twice, they will do anything they can to not help and support you... they are happy to take you money... Im angry and sad to see my wife go through pain since we have been here and to find no support from insure2go is awful. Just awful Reviewed on: 5th January 2024

They do not pay claims!

To anyone looking for travel insurance this year I would recommend against @InsureandGoAU as they DO NOT cover cancellation by airline (with a top tier insurance policy) even though their website claims they do Reviewed on: 13th December 2023

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