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InsureandGo: Travel insurance reviews

Name: Travel insurance
Rating: 4.51 (1096 reviews)

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4.51

Based on 1,096 reviews, last reviewed 29th Sep 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

Used them for many years for long-haul holidays and... Used them for many years for long-haul holidays and I used to be able to declare my illness and exclude it. Reviewed on: 20th August 2026

Latest lowest rating:

1

Terrible insurance company Got stuck in Spain due to medical emergency, took over a week to do the basics. Found absolutely any reason to slow the process and draw out and alrea... Read more Reviewed on: 29th September 2026

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About this product

InsureandGo travel insurance policies include unlimited emergency medical expenses and repatriation cover with a 24/7 emergency helpline.

You can buy a single trip or an annual multi-trip policy and you’ll have a choice between four levels of cover – Budget, Silver, Gold and Black.

InsureandGo travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used InsureandGo before, you can also leave a review and share your experience.

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InsureandGo Travel insurance reviews (1096)

Terrible insurance company

Got stuck in Spain due to medical emergency, took over a week to do the basics. Found absolutely any reason to slow the process and draw out and already awful situation. Repeatedly lied and promised to call back. Never did. Avoid avoid avoid. Complete scammers. Reviewed on: 29th September 2026

Used them for many years for long-haul holidays and...

Used them for many years for long-haul holidays and I used to be able to declare my illness and exclude it. Reviewed on: 20th August 2026

Easy to deal with

Very easy to take out the policy, confirmation arrived quickly - felt reassured :-) Reviewed on: 20th August 2026

Easy to use website, competitive rate

Easy to use website, competitive rate Reviewed on: 20th August 2026

Easy to apply. A goo all round experience.

Easy to apply, helpful Customer Service, easy to understand options with a fair price! A good all-round experience. Reviewed on: 13th August 2026

Genuine travel policy, had to get cruise cover added...

Genuine travel policy, had to get cruise cover added, with excellent help from the customer services at a small additional premium Reviewed on: 16th July 2026

Penalised and scammed@

Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about a family member passing. This family member lived abroad. Unfortunately do to tension in the family and family dynamics, there was friction. We hadn't spoken to some of the family who had lived abroad for nearly a year, but my grandfather who passed we would speak every now and then. When informed of his death we had noticed once receiving the death certificate that he had passed months ago unbeknown to all the family in the UK. When I had put my claim in, the first piece of evidence requested was the death certificate which I provided. After months of not hearing anything from reactive claims, I had to keep chasing for updates and was repeatedly told that they will make a note on the system as that is all they can do. I continued to provide other evidence requested. Months have continued to pass and I still wasn't getting any updates. I had to yet again chase them. While this matter is ongoing I am grieving deeply. Reactive claims continued to breach the deadline they were supposed to meet to update me. Not one time did they get back to me in the correct time frame that was stated in their automatic response. I was then told they couldn't uphold my claim because the date of my grandfather's death was before I bought insurance. I explained that when I had purchased travel insurance I wasn't aware of his passing. I believe InsureandGo and reactive claims too excessive amount of time trying to find any reason to not pay out on my claim. I have lost over £2000. I brought insurance for protection and I feel I was scammed by the company I put my trust in. Also, if the reason as to why they won't pay out is because of the dates, then why did they continue to ask for more evidence when I had already sent the death certificate many months before they came to a decision? It doesn't add up and I will be taking this matter further. I've heard great things about this company as to why I got travel insurance with them, however, my experience has been horrific Reviewed on: 29th September 2025

Reply from InsureandGo Good Afternoon, I am sorry to hear of the circumstances outlined in your review. I would like to investigate the matter for you, so that I am able, please send an e-mail to [email protected] containing your name, policy/claim reference, date of birth and postcode. Kind regards, Liam Response date: 7th October 2025

Won’t use again

I have used this company for the past two years but will not be renewing my policy. I informed them l would be having a medical procedure prior to taking out the policy and confirmed when it was carried out out and my fit to fly date. I informed them at the same time l would need a further procedure on my knee next year. The policy had only three months to run and at first there was no charge. On checking the policy they had amended the olive apart from one question saying No and not Yes. They agreed this would need to be altered and said it it would cost £2 plus pennies PLUS an admin fee of £15. Will not be using them again. You try to do the right thing and they rip you of with over the top admin fees for there service which was at fault. Reviewed on: 13th June 2025

They made it simple and were very friendly

They made it simple and were very friendly Reviewed on: 8th October 2024

Annual multi trip to Include Australia.

Trying to find Travel insurance for over 70’s is not good. We are going to Australia for 4 weeks plus 5 days in Hong Kong and the only company who would come up with a reasonable quote for an annual policy were Insure and go. Many of the companies do not cover enough to include Business travel which is very expensive these days. I used them before with our previous trip to Australia 2 years ago. As we all get older my husband is 79 we thought we better travel before he reached 80 as all insurances seem to go up regardless. We also travel to our holiday home in France 3 to 4 times a year and this will cover that as well. Reviewed on: 2nd October 2024

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