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Review of the InsureandGo, Travel insurance:

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Penalised and scammed@

Penalised and scammed. Any excuse to not uphold claims I wasn't able to make my flight to Morocco due to finding out days before about a family member passing. This family member lived abroad. Unfortunately do to tension in the family and family dynamics, there was friction. We hadn't spoken to some of the family who had lived abroad for nearly a year, but my grandfather who passed we would speak every now and then. When informed of his death we had noticed once receiving the death certificate that he had passed months ago unbeknown to all the family in the UK. When I had put my claim in, the first piece of evidence requested was the death certificate which I provided. After months of not hearing anything from reactive claims, I had to keep chasing for updates and was repeatedly told that they will make a note on the system as that is all they can do. I continued to provide other evidence requested. Months have continued to pass and I still wasn't getting any updates. I had to yet again chase them. While this matter is ongoing I am grieving deeply. Reactive claims continued to breach the deadline they were supposed to meet to update me. Not one time did they get back to me in the correct time frame that was stated in their automatic response. I was then told they couldn't uphold my claim because the date of my grandfather's death was before I bought insurance. I explained that when I had purchased travel insurance I wasn't aware of his passing. I believe InsureandGo and reactive claims too excessive amount of time trying to find any reason to not pay out on my claim. I have lost over £2000. I brought insurance for protection and I feel I was scammed by the company I put my trust in. Also, if the reason as to why they won't pay out is because of the dates, then why did they continue to ask for more evidence when I had already sent the death certificate many months before they came to a decision? It doesn't add up and I will be taking this matter further. I've heard great things about this company as to why I got travel insurance with them, however, my experience has been horrific Reviewed on: 29th September 2025

Reply from InsureandGo Good Afternoon, I am sorry to hear of the circumstances outlined in your review. I would like to investigate the matter for you, so that I am able, please send an e-mail to [email protected] containing your name, policy/claim reference, date of birth and postcode. Kind regards, Liam Response date: 7th October 2025

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