For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through... For my first year of driving I had a black box with insurethebox, I like how each month there’s a breakdown of your driving through different areas, price stays the same throughout and no curfews but late night driving is given a sad face if done regularly, however when it was time for renewal the price had gone up significantly and it was already expensive for the first year to begin with. I shopped around and went with another insurer instead of renewing, however I can’t fault it was great for my first year. Read more Read less

They are scammers don’t go for them even if you pay bit less insurance. I had claim on my policy last year and I declared... They are scammers don’t go for them even if you pay bit less insurance. I had claim on my policy last year and I declared it also . It was on 12/07 but on the database it shows 13/07 just days difference and they told me to pay £xx amount for update and my excess they increased by £500 . And gave me just 7 days to pay or they will cancel my insurance and will put on databases that they had cancelled my insurance and they said I will have difficulty to get new insurance . Read more Read less

I have bought car insurance in June and they messed up and registered to the wrong address and today I got a message that I... I have bought car insurance in June and they messed up and registered to the wrong address and today I got a message that I need to change the address otherwise they will cancel my policy and I have to pay £130 for changing the address. The worst car insurance company ever. Never recommend to anyone. They ask you to pay for their mistakes. Read more Read less

After an accident insure the box decided to cancel my insurance due to me driving near the agreed miles, I was going to buy more... After an accident insure the box decided to cancel my insurance due to me driving near the agreed miles, I was going to buy more so glad I never! They are now chasing me for £80 for them canceling - Avoid this budget cowboy company- save money and time and go with a reputable company! Read more Read less

Despite opting out of auto renewal the money for the next year has been taken from my account. Return my money or I will take... Despite opting out of auto renewal the money for the next year has been taken from my account. Return my money or I will take legal action. Your service is appalling. I was previously unsure as to whether I had made the right decision leaving your company. Now I am certain. Read more Read less

Do not use! I have no words or the time any more for this company! I’ve been a loyal customer and got nothing I’ve had... Do not use! I have no words or the time any more for this company! I’ve been a loyal customer and got nothing I’ve had no car since Dec 11th due to a incident one minute they’ve arranged for the car to be fixed and a hire car to have to call them 2 weeks later and find out no one had been sent etc without notifying us!! Not been able to get to work then paying for taxis a lot of back and forth they just pass on to other people don’t reply to emails don’t contact the correct people lazy still today the stress I have gone through!!! And still no car today!!!! 17/01/23 I would be ashamed working for this company Read more Read less

I have never before bothered to write a negative review on a company, however I feel that this one is absolutely worth my time if... I have never before bothered to write a negative review on a company, however I feel that this one is absolutely worth my time if it means saving others from the disgusting service I have faced. With Insure the Box, I have experienced the lowest standard of customer service of my entire life. Getting through to them via phone or live chat was nearly impossible with wait times of over 2 hours - I tried for days to reach a customer service agent. When someone finally answered, I passed through the security questions only to be told by the man on the phone that he wouldn't help me as I sounded "significantly older than 22". This is not only an unprofessional, disrespectful and offensive comment, but also discriminatory. The customer service agent's personal opinion on how old I sound should not affect my ability to access my car insurance, especially after having already passed security questions. Following around 20 minutes of disagreement, my sister in law joined the conversation after hearing the obscurity of it and demanded to speak to a manager, it was at this point we were hung up on. On the live chat, you can access your account without the customer service agent ever hearing your voice, so it makes no sense that I wasn't allowed to change my policy because of the agent's personal opinion on how I sound. What if I was sick, or had had surgery meaning my voice had been affected making me sound a bit older? Or I could be going through a gender change and on hormones that alter my vocal cords? When you consider that there are numerous reasons someone's voice may not appear to match their date of birth, the comment on my age becomes completely irrelevant. I myself, most certainly do sound my age and was incredibly confused as I have never before in person or on the phone been told I sound older than my age - anyone I have told this story to has also been shocked by the agent's comment. I was initially astonished, I thought the man on the call must be joking - he was not. It felt like he didn't want to do his actual job and instead was enjoying aggravating customers. He kept saying he needed to "speak with the policyholder" when I replied that I am in fact the policyholder and can provide any information needed to prove it, he uncaringly told me to phone back and speak to someone else. This is ridiculous and again makes no sense as my voice isn't going to change when I phone back. Yes, the next person I speak with may feel differently about my voice and let me change my policy, but doesn't that defeat the whole purpose of the security questions if accessing your account comes down to a stranger's personal opinion on how you sound? I responded to his suggestion of phoning back by explaining that I had already been waiting over an hour and a half to get through and I was not willing to wait again. He did not care and also provided zero solutions when I suggested I was able to prove my identity in another way. I was originally phoning to simply remove my brother from the insurance, however after this awful experience, I had decided to cancel the insurance entirely. I then was once again unable to get through to someone on the phone with extremely long waits of numerous hours. With my insurance payment due to come out of my bank account in a few days, I was left with no choice but to cancel the direct debit. At this moment in time I still have not managed to reach them to cancel the policy. If I ever do get through, how can I be sure I'll even be allowed to cancel the policy as I supposedly sound "significantly older" than my age. Am I going to essentially be forced into keeping my policy despite my desperate efforts and tremendous amount of time spent attempting to cancel. I am still in disbelief over my experience with Insure the Box and urge anyone reading this review to stay clear of this company, it will save you a lot of stress and frustration in the long run. Read more Read less

I have never before bothered to write a negative review on a company, however I feel that this one is absolutely worth my time if... I have never before bothered to write a negative review on a company, however I feel that this one is absolutely worth my time if it means saving others from the disgusting service I have faced. With Insure the Box, I have experienced the lowest standard of customer service of my entire life. Getting through to them via phone or live chat was nearly impossible with wait times of over 2 hours - I tried for days to reach a customer service agent. When someone finally answered, I passed through the security questions only to be told by the man on the phone that he wouldn't help me as I sounded "significantly older than 22". This is not only an unprofessional, disrespectful and offensive comment, but also discriminatory. The customer service agent's personal opinion on how old I sound should not affect my ability to access my car insurance, especially after having already passed security questions. Following around 20 minutes of disagreement, my sister in law joined the conversation after hearing the obscurity of it and demanded to speak to a manager, it was at this point we were hung up on. On the live chat, you can access your account without the customer service agent ever hearing your voice, so it makes no sense that I wasn't allowed to change my policy because of the agent's personal opinion on how I sound. What if I was sick, or had had surgery meaning my voice had been affected making me sound a bit older? Or I could be going through a gender change and on hormones that alter my vocal cords? When you consider that there are numerous reasons someone's voice may not appear to match their date of birth, the comment on my age becomes completely irrelevant. I myself, most certainly do sound my age and was incredibly confused as I have never before in person or on the phone been told I sound older than my age - anyone I have told this story to has also been shocked by the agent's comment. I was initially astonished, I thought the man on the call must be joking - he was not. It felt like he didn't want to do his actual job and instead was enjoying aggravating customers. He kept saying he needed to "speak with the policyholder" when I replied that I am in fact the policyholder and can provide any information needed to prove it, he uncaringly told me to phone back and speak to someone else. This is ridiculous and again makes no sense as my voice isn't going to change when I phone back. Yes, the next person I speak with may feel differently about my voice and let me change my policy, but doesn't that defeat the whole purpose of the security questions if accessing your account comes down to a stranger's personal opinion on how you sound? I responded to his suggestion of phoning back by explaining that I had already been waiting over an hour and a half to get through and I was not willing to wait again. He did not care and also provided zero solutions when I suggested I was able to prove my identity in another way. I was originally phoning to simply remove my brother from the insurance, however after this awful experience, I had decided to cancel the insurance entirely. I then was once again unable to get through to someone on the phone with extremely long waits of numerous hours. With my insurance payment due to come out of my bank account in a few days, I was left with no choice but to cancel the direct debit. At this moment in time I still have not managed to reach them to cancel the policy. If I ever do get through, how can I be sure I'll even be allowed to cancel the policy as I supposedly sound "significantly older" than my age. Am I going to essentially be forced into keeping my policy despite my desperate efforts and tremendous amount of time spent attempting to cancel. I am still in disbelief over my experience with Insure the Box and urge anyone reading this review to stay clear of this company, it will save you a lot of stress and frustration in the long run. Read more Read less

When I asked for the Proof of No Claim Discount, it seemed they were not willing to answer such simple question directly. Very poor communication and customer service.