insurethebox Car Insurance Reviews

  Ratings based on 175 reviews       Last review 2 weeks ago    

insurethebox car insurance reviews on Smart Money People come from drivers like you! You can read these honest insurethebox car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process....

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insurethebox car insurance reviews on Smart Money People come from drivers like you! You can read these honest insurethebox car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used insurethebox before, you too can write a short insurethebox car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Poor service, no internal communication, lack of knowledge of processes

A recent incident has highlighted how the company operates. Insure the box are a front for a number of subsidiaries who do not communicate with one another. As the customer I have repeatedly been asked to relay communications between teams and professiona Read more

A recent incident has highlighted how the company operates. Insure the box are a front for a number of subsidiaries who do not communicate with one another. As the customer I have repeatedly been asked to relay communications between teams and professional bodies. Insure the box do not take responsibility for co-ordinating the responses for their subsidiaries, nor ownership over the entire process. After a dangerous incident when my car's airbag inappropriately deployed, I did not receive updates for one month. There has been no resolution (and numerous requests to pay out of pocket prior to a formal investigation) despite repeated phone calls, emails and complaints. The onus is entirely on the customer. There is insufficient, contradictory and late response from their claims, complaints, repairs and recovery services with regular dismissal that "another team or company runs this". As their complaints team have been unable to provide a satisfactory response, I am escalating my concerns to the Financial Ombudsman and legal teams.

Reviewed on 23rd September 2022
MQ's avatar
MQ

I wish I could give 0 stars

This company is AWFUL. Cancelled my insurance due to ‘wrong address’ without any pre warning! When I called to discuss further to try sort it out the woman was so rude and unhelpful. Asked to speak to her boss which he was even worse. Coming from someone Read more

This company is AWFUL. Cancelled my insurance due to ‘wrong address’ without any pre warning! When I called to discuss further to try sort it out the woman was so rude and unhelpful. Asked to speak to her boss which he was even worse. Coming from someone who works in customer service - I don’t know how you can function as a company with attitude like that. When you’re spending so much money on this you don’t expect this kind of service. Do better.

Reviewed on 13th September 2022
Frankie Smith's avatar
Frankie Smith

dysfunctional

I got my car broken into and partly disassembled. Gone were steering wheel, navigation panel, one piece of interior between the front seats. Dashboard pried open...such are the perks of living in London these days. Anyway, my insurer insurethebox arranged Read more

I got my car broken into and partly disassembled. Gone were steering wheel, navigation panel, one piece of interior between the front seats. Dashboard pried open...such are the perks of living in London these days. Anyway, my insurer insurethebox arranged for the car to be transported away fairly rapidly after I called them about it. That was already six days ago. As a car dependent person I expected a temporary car to be given to me reasonably soon. But this has not happened for six days already and I was given an explanation by insurethebox repairing handler Enterprise that I will get it from the garage... when they start repairs of my car. Not when I need it, but when their internal processes and stars align in the sky with the blue moon. I find the benefit of having a temporary car offer in my policy completely forfeited. Furthermore, I have a feeling insurethebox have lost track of my car between themselves, recovery company Mansfield and repairs handler Enterprise. As of yesterday Enterprise told me that my car was at my address according to their records, which was not true, and when I spoke to insurethebox claims team they had no idea where my car was. I think I may have to brace myself for a long
period without a car. I left a one star review on Trustpilot and Scott from Insurethebox answered me there one day ago that he passed my information to the complaints team, but I have not heard from them yet. Maybe this is because he has no idea about me or my policy number. I do not know how he can help by passing anonymous information when insurethebox lost track of my car even with all the personal data and such. For the record, my policy number is ITB/01582364, in case anyone from insurethebox is willing to help

Reviewed on 30th July 2022
ivan's avatar
ivan

Absolutely 0 stars if I could

The incorrect driving data have caused the significant increase of my next year's premium. 1. On 16/07/2022, Insurethebox sent me a letter saying Insurethebox would decline to provide a renewal offer. I was surprised by this decision because I have d Read more

The incorrect driving data have caused the significant increase of my next year's premium.

1. On 16/07/2022, Insurethebox sent me a letter saying Insurethebox would decline to provide a renewal offer. I was surprised by this decision because I have driven well in the last year and I have never made any claims since I got the license in 2019. I have realized there must be something wrong. Then I found the black box installed on my car last year has never worked properly. My account dashboard shows there are 0 driven miles in the last 11 months. Insurethebox has also admitted there have been errors in the black box. I have also found I can’t get reasonable insurance policy from other providers due to the faulty black box.

2. On 22/07/2022, Insurethebox provided a renewal offer £841.03, which is significantly higher than last year’s premium £625.21. I then contacted the customer service, and they even claimed the faulty black box worked in my favour and helped to reduce the premium. This is completely nonsense, as my renewal car insurance premium is significantly higher than last year. It is a common sense that the premium will be much cheaper when a driver has more driving history. Insurethebox claimed the bonus miles (which might be just a minor factor) helped to reduce the premium, but Insurethebox deliberately ignored the most important factor, driving history. As we all know, a new driver without any driving history will need to pay higher premium. My premium in 2021 was much cheaper (£300 less) than 2020 because there were driving data in 2020-2021. Now the premium is much higher, because there was no driving record in 2021-2022. I have also asked many of my friends, and their premium this year is similar to (or cheaper than) last year.

Clearly, the unusual higher premium is caused by the faulty black box. Now I have to pay significantly more because of Insurethebox’s fault. I have contacted Insurethebox customer service and complaint team via email several times, but it appears Insurethebox people don’t want to rectify the mistake, nor solve the problem. I contacted customer service on 26/07/26 via live chat, and requested a callback. The staff of Insurethebox (called Lucy) promised that a senior manger would call me on the same day (26/07/2022), but this has never happened. I am really disappointed by the worst service.

I have learned from Financial Ombudsman Service, Insurethebox should cover any increased cost because the black box has not worked properly. I will need to make a formal complaint to Financial Ombudsman Service if the issue is not properly resolved.

Reviewed on 26th July 2022
Miao Yu's avatar
Miao Yu

Thieves and scammers and rude with it

Never, ever, buy insurance from these people. I changed my policy online, paid for the change online, in the little box they provide for you pay the fees they request. They then added the same amount to my previous credit agreement, and gave me the total Read more

Never, ever, buy insurance from these people. I changed my policy online, paid for the change online, in the little box they provide for you pay the fees they request. They then added the same amount to my previous credit agreement, and gave me the total runaround when i pointed out that they were charging me twice for the same thing. Refunded the original charge only after ten days and are still trying to get me to pay a cancellation fee for an error that is entirely of their making. Disgusting

Reviewed on 27th June 2022
Chantal Bowman-Boyles's avatar
Chantal Bowman-Boyles

AWFUL COMPANY

The WORST company I have ever had to deal with. Super expensive and then when you need help from them they are unhelpful, unprofessional and I don't really know why I have been spending £180 monthly. Quick to take your money, SLOW at helping or using the Read more

The WORST company I have ever had to deal with. Super expensive and then when you need help from them they are unhelpful, unprofessional and I don't really know why I have been spending £180 monthly. Quick to take your money, SLOW at helping or using the help you pay for

Reviewed on 15th June 2022
Nicole Freeman's avatar
Nicole Freeman

I would give 0 stars if I could

Please do not sign up with this company, they are crooks. First of all they charged me a horrendous amount of extra money 4 months into my policy, because the address I gave them “wasn’t the correct one”. This was a complete fabrication. Secondly, they cl Read more

Please do not sign up with this company, they are crooks. First of all they charged me a horrendous amount of extra money 4 months into my policy, because the address I gave them “wasn’t the correct one”. This was a complete fabrication. Secondly, they claim I have driven 100’s of miles that they black box clearly shows I have not. When I try to communicate with them about any kind of issue, no one ever picks up the phone, and the online chat is the worst I have ever experienced. Most of the time no one ever answers, and if they do, they’re rude and unhelpful.

I am a first time driver and this whole experience has been the worst introduction to car insurance. Please don’t fall for the initial cheap price that’s offered, it’s all a scam.

Reviewed on 9th May 2022
Jaynne Baley's avatar
Jaynne Baley

2 hour wait times on the phone coupled with their dodgy online payment platform

Tried paying for a policy of £1650, funds left the account but payment platform said it failed to authenticate. Advised the money would be refunded automatically within 3 days, advised over the phone to pay again as I was desperate for insurance today, sa Read more

Tried paying for a policy of £1650, funds left the account but payment platform said it failed to authenticate. Advised the money would be refunded automatically within 3 days, advised over the phone to pay again as I was desperate for insurance today, same happened again. Then advised that it was an issue with some information on the card, so tried again with a friend's card and the exact same thing happened. Insure the box very reluctant to help or ensure the £4950 will be refunded or when, coupled with two phonecalls, one waiting an hour and a half to get through and the other over 2 hours

Reviewed on 4th January 2022
Roger's avatar
Roger

Nice experience.

I had a good experience with Insure the box. My only concern was when they kept on asking me for information that I didn't have.

Reviewed on 20th August 2021
Agata Kochanowska's avatar
Agata Kochanowska

Scammers- force you to cancel your insurance

Stupidest insurance company ever, DO NOT BUY POLICY FROM THESE GUYS. Cancelled my insurance because I make too many stops and drive my car all hours of the day. Apparently looks like I’ve done deliveries, even though I was doing my normal journeys Read more

Stupidest insurance company ever, DO NOT BUY POLICY FROM THESE GUYS.

Cancelled my insurance because I make too many stops and drive my car all hours of the day. Apparently looks like I’ve done deliveries, even though I was doing my normal journeys

THATS 2 TIMES THEY HAVE CANCELLED

DO NOT GET THIS INSURANCE IF YOU WISHED TO DO DELIVERIES

Reviewed on 28th January 2021
azmol0@outlook.com's avatar
azmol0@outlook.com

Reliable

Insuethebox the best car insurance ever, on one can beat them .

Reviewed on 19th September 2020
Mercy Aspiras's avatar
Mercy Aspiras

Very efficient

Very nice I would highly recommend this to anyone I know

Reviewed on 19th September 2020
Garry's avatar
Garry

Great!

Worth the money paid for and felt like I wasn’t taken advantage for it unlike the one I had for the first year which was disappointing. Weekly driving stat is helpful to help me become a disciplined driver with the black box installed.

Reviewed on 19th September 2020
Mary Ann's avatar
Mary Ann

Great insurance company

Best service provided. Very friendly staff. Very supportive. Thank you.

Reviewed on 19th September 2020
Alex 's avatar
Alex

Cheapest insurance I could find for a new, young driver

Cheaper than anywhere else by a lot. Black box fitting was easy to arrange. At first, we got lots of monthly bonus points (bit of a dangly carrot!) but not many for subsequent months when driving had, if anything, improved.

Reviewed on 18th September 2020
Donna Paxford's avatar
Donna Paxford

Best insurance company ever thanks a lot

Very happy with this company very good contacts good info throw Email and cheap I’ll so

Reviewed on 18th September 2020
Shvan Serani 's avatar
Shvan Serani

Installed quickly, very straightforward

Provide a good range of insurance for cars and home

Reviewed on 18th September 2020
Tina's avatar
Tina

Fabulous

Wonderful company, really easy to use their website. very nice staff

Reviewed on 18th September 2020
Jess Morfey's avatar
Jess Morfey

10/10 insureance

Very nice insurance company very cheap

Reviewed on 18th September 2020
ArchyCo's avatar
ArchyCo

They are here to help

They helped me when i needed. I recommend them to all friends.

Reviewed on 18th September 2020
Mateusz's avatar
Mateusz