Vitality: Car Insurance reviews

Name: Car Insurance
Rating: 2.33 (3 reviews)

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2.33

Based on 3 reviews, last reviewed 1st Jun 2023

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

4 star

3 star

2 star

67%

Latest highest rating:

5

Great product, awful app The Vitality product is fantastic. Rewards you for driving less often. It means I save hundreds of pounds every year on my premium. The only let down ... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

Vitality car insurance This is a review for their car insurance. I would not trust them with my car insurance, it also makes me a little distrusting of my life insurance wit... Read more Reviewed on: 23rd February 2023

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Vitality Car Insurance reviews (3)

Great product, awful app

The Vitality product is fantastic. Rewards you for driving less often. It means I save hundreds of pounds every year on my premium. The only let down is a glitchy app that is in desperate need of an upgrade. Reviewed on: 1st June 2023

Vitality car insurance

This is a review for their car insurance. I would not trust them with my car insurance, it also makes me a little distrusting of my life insurance with them. In short, these company does not seem very honest, competent or reliable. I got car insurance with them a few weeks ago, and just 2 days before the policy starting I had to call them as I made a little error in one of the drivers DofB. I was informed at that point that my policy was immediately cancelled as their underwriters had change their t&cs after I took the insurance and they no longer covered Porsche cars. I explained that with only 2 days of insurance they put me in an urgent position to find an alternative insurer and that it was going to be considerably more expensive (we all know that insurance is cheaper if arranged 3-4 weeks before the renewal date, as I did when i got the Vitality policy). I requested, therefore, some compensation. The lady had the nerve to tell me they were already waving the cancellation fee!! They were cancelling my policy themselves and they wanted to charge me for their cancellation??? They have the courage to charge you £70 (I think is what the lady said they were "waving")if you change your mind, yet they can cancel with immediate effect whenever they feel like (luckily I still have 2 days remaining with my current insurer, otherwise I would be immediately uninsured). As it often happens with some of these big companies, it was like talking to a wall, always receiving scripted answers. I am happy I am not insured with Vitality any longer, you want competent honest people in charge when you do need advice for an emergency or accident. You never know, though, until something happens how the insurers will behave, but in my almost 30 years of driving I have never found somebody as cheeky and lacking on interest or care for their customers as Vitality car insurance showed today. Reviewed on: 23rd February 2023

Utter rubbish

Vitality car is based on a small box that tracks your journeys. Drivers are then ‘rewarded’ when they drive well. The problem is, the technology is too unreliable. The customer service is no existent. You just get fobbed off with ‘the technical team are aware of your issue and dealing with it’ but they never do. Vitalitycar are the most frustrating and half-witted organisation I have ever dealt with. Avoid at all costs. Reviewed on: 23rd January 2023

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