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Vitality reviews

Vitality Logo
Rated Poor • 1.83/5

Vitality reviews

Unverified business

Review summary

People rate this company as Poor based on 227 product reviews

Average score of 1.83/5
5 star
17%
4 star
2%
3 star
1%
2 star
2%
1 star
78%
Reviews for Vitality have trended negatively over the past 90 days

Latest positive rating

5/5

Very quick to arrange treatment

Very quick to arrange treatment operation arrangements made MRI and consultant excellent great customer service

{"display":"IanM","full_name":"IanM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Health Insurance
IanM 4th September 2024

Latest negative rating

1/5

Vitality tech is a disaster.

Vitality tech is a disaster. They will put your premium up if you do not record sufficient activity... however, their tech is so terribly unreliable... Vitality tech is a disaster. They will put your premium up if you do not record sufficient activity... however, their tech is so terribly unreliable that you'll be regularly submitting screenshots to get Vitality to manually register activity, as it will routinely fail to sync/register activity. Trying to resolve it by seeking support on the website/app is a frustrating cycle of broken links, buttons that don't work, and repeatedly having to log in. The customer support channels are dreadful too. It all makes for an appalling customer experience, and I wish I'd never joined them Read more Read less

{"display":"Pabloid","full_name":"Pabloid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Health Insurance
Pabloid 30th September 2024
See more reviews for Vitality products

About Vitality

Vitality means you don't have to claim to benefit from your insurance. We're making it cheaper and easier to live healthier by rewarding members for getting active. Smart Money People is the place for Vitality reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Vitality at a glance

Reviews for Vitality

Showing 11 of 227 company reviews

Vitality tech is a disaster.

Health Insurance • 30th September 2024

Vitality tech is a disaster. They will put your premium up if you do not record sufficient activity... however, their tech is so terribly unreliable... Vitality tech is a disaster. They will put your premium up if you do not record sufficient activity... however, their tech is so terribly unreliable that you'll be regularly submitting screenshots to get Vitality to manually register activity, as it will routinely fail to sync/register activity. Trying to resolve it by seeking support on the website/app is a frustrating cycle of broken links, buttons that don't work, and repeatedly having to log in. The customer support channels are dreadful too. It all makes for an appalling customer experience, and I wish I'd never joined them Read more Read less

{"display":"Pabloid","full_name":"Pabloid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Too much upselling whilst trying to buy life insurance

Life Insurance • 4th September 2024

Wanted to sign up for a specific insurance for known value etc. but agent (presumably following script) wanted to upsell. Lots of 'what if' scenarios... Wanted to sign up for a specific insurance for known value etc. but agent (presumably following script) wanted to upsell. Lots of 'what if' scenarios that basically highlighted why needed more insurance. Just wanted to buy their product (was already sold on gym discount) but came away with nothing Read more Read less

{"display":"Jason","full_name":"Jason","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
Read more product reviews
  • 5/5

    Very quick to arrange treatment

    Very quick to arrange treatment operation arrangements made MRI and consultant excellent great customer service

    {"display":"IanM","full_name":"IanM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    IanM 4th September 2024
  • 5/5

    Brilliant rewards scheme

    Vitality rewards are brilliant, we get almost half our money back through the rewards scheme. Any GP appointments or referrals we have had been included... Vitality rewards are brilliant, we get almost half our money back through the rewards scheme. Any GP appointments or referrals we have had been included in our plan and so quick. Also, fantastic customer service. Read more Read less

    {"display":"Annabel","full_name":"Annabel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    Annabel 4th September 2024
  • 5/5

    I really like that they reward you when exercise.

    I really like that they reward you when exercise. It’s a great incentive

    {"display":"Dayanni","full_name":"Dayanni","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Life Insurance
    Dayanni 24th August 2024
  • 1/5

    I believe I was mis sold my policy this year, I was...

    I believe I was mis sold my policy this year, I was told there would be new benefits added which influenced me to renew however... I believe I was mis sold my policy this year, I was told there would be new benefits added which influenced me to renew however over 6 months later there haven't been any new benefits, in fact, more and more benefits are being removed. Also, at renewal, the only offer they made to me to reduce a premium - after 30 years with Vitality with no claims - was to increase my excess. Read more Read less

    {"display":"Andrew","full_name":"Andrew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    Andrew 23rd August 2024
  • 5/5

    Good communication

    Good communication, had some issues obtaining background information from my general practitioner, but issue was resolved with some perseverance from the insurers side. Overall due... Good communication, had some issues obtaining background information from my general practitioner, but issue was resolved with some perseverance from the insurers side. Overall due to the service beyond the standard, my policy was able to get up and running. Read more Read less

    {"display":"Parvinder","full_name":"Parvinder","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Life Insurance
    Parvinder 23rd August 2024
  • 3/5

    The premiums are reduced if you keep active which I...

    The premiums are reduced if you keep active which I love

    {"display":"Donna H","full_name":"Donna H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    Donna H 23rd August 2024
  • 5/5

    In this past insurance year I have gone through a ve...

    In this past insurance year I have gone through a very serious health issue. Vitality have approved all my specialists, sometimes within minutes, having gone... In this past insurance year I have gone through a very serious health issue. Vitality have approved all my specialists, sometimes within minutes, having gone over and beyond to provide me with expert health at what was a very difficult time for me and my family. Insurance is something we have, not because we want to use it, but for that often surprise, perhaps catastrophic moment, when we need it; I am so greatful to Vitality for their part in getting me to see the specialists that I needed. Read more Read less

    {"display":"MonikaS","full_name":"MonikaS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health Insurance
    MonikaS 23rd August 2024
  • 4/5

    Some good perks for active lifestyle, good communica...

    Some good perks for active lifestyle, good communicators with live chat etc.

    {"display":"Andrea McGlashan","full_name":"Andrea McGlashan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Some great rewards & discounts to encourage you to s...

    Some great rewards & discounts to encourage you to stay fit & healthy which more people need today.

    {"display":"Shawn ","full_name":"Shawn ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Life Insurance
    Shawn 23rd August 2024

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