Vitality tech is a disaster. They will put your premium up if you do not record sufficient activity... however, their tech is so terribly unreliable... Vitality tech is a disaster. They will put your premium up if you do not record sufficient activity... however, their tech is so terribly unreliable that you'll be regularly submitting screenshots to get Vitality to manually register activity, as it will routinely fail to sync/register activity. Trying to resolve it by seeking support on the website/app is a frustrating cycle of broken links, buttons that don't work, and repeatedly having to log in. The customer support channels are dreadful too. It all makes for an appalling customer experience, and I wish I'd never joined them Read more Read less

Wanted to sign up for a specific insurance for known value etc. but agent (presumably following script) wanted to upsell. Lots of 'what if' scenarios... Wanted to sign up for a specific insurance for known value etc. but agent (presumably following script) wanted to upsell. Lots of 'what if' scenarios that basically highlighted why needed more insurance. Just wanted to buy their product (was already sold on gym discount) but came away with nothing Read more Read less

Very quick to arrange treatment operation arrangements made MRI and consultant excellent great customer service

Vitality rewards are brilliant, we get almost half our money back through the rewards scheme. Any GP appointments or referrals we have had been included... Vitality rewards are brilliant, we get almost half our money back through the rewards scheme. Any GP appointments or referrals we have had been included in our plan and so quick. Also, fantastic customer service. Read more Read less

I really like that they reward you when exercise. It’s a great incentive

I believe I was mis sold my policy this year, I was told there would be new benefits added which influenced me to renew however... I believe I was mis sold my policy this year, I was told there would be new benefits added which influenced me to renew however over 6 months later there haven't been any new benefits, in fact, more and more benefits are being removed. Also, at renewal, the only offer they made to me to reduce a premium - after 30 years with Vitality with no claims - was to increase my excess. Read more Read less

Good communication, had some issues obtaining background information from my general practitioner, but issue was resolved with some perseverance from the insurers side. Overall due... Good communication, had some issues obtaining background information from my general practitioner, but issue was resolved with some perseverance from the insurers side. Overall due to the service beyond the standard, my policy was able to get up and running. Read more Read less

The premiums are reduced if you keep active which I love

In this past insurance year I have gone through a very serious health issue. Vitality have approved all my specialists, sometimes within minutes, having gone... In this past insurance year I have gone through a very serious health issue. Vitality have approved all my specialists, sometimes within minutes, having gone over and beyond to provide me with expert health at what was a very difficult time for me and my family. Insurance is something we have, not because we want to use it, but for that often surprise, perhaps catastrophic moment, when we need it; I am so greatful to Vitality for their part in getting me to see the specialists that I needed. Read more Read less