The health insurance from vitality offers great value for money offering protection to myself and family when it matters most, especially when in emergency situations

Vitality cares about me staying healthy and reward me for doing so. That is excellent

I really love vitality products. They are really good value for money . The fact that they give so much choices is amazing. I was... I really love vitality products. They are really good value for money . The fact that they give so much choices is amazing. I was looking for an insurance company that covers children an vitality was the only company that covers my children that gives me peace of mind. Read more Read less

Happy with cover. Frustrated with the ability to earn points based on heart rate but heart rate monitor often not accurately reading heart rate if... Happy with cover. Frustrated with the ability to earn points based on heart rate but heart rate monitor often not accurately reading heart rate if weather is cold (from selected heart rate monitor partnering with Vitality) Read more Read less

The customer service is excellent. They are always willing to help.

They have been really efficient with my claims, customer service is really quick and easy

Despite confirmation from the consultant of a new condition, and Vitality agreeing to pay for the appointment, I have just been informed that they made... Despite confirmation from the consultant of a new condition, and Vitality agreeing to pay for the appointment, I have just been informed that they made a mistake with giving authorisation and therefore, although I have seen a consultant would like me to not continue with my treatment. Read more Read less

I pay for a high level of cover as I wish to have the quickest access to care when my family needs it. When the... I pay for a high level of cover as I wish to have the quickest access to care when my family needs it. When the need arise I paid for a GP referral through vitality - the GP identified the need for specialist advice but vitality rejected their own GP referral since that Gp didn’t have access to the last 5 years of patient records (obviously!). I’m left to conclude that vitality are only interested in gate keeping to prevent patients accessing care rather than providing proper health cover - I will be cancelling my very expensive cover and taking my insurance needs to a better provider ( maybe more focus on providing health care less on the pointless gimmicks and ‘benefits’ eh?) Read more Read less

Awkward initial sign in as the account didn’t exist for a month or so after we logged in. Annoying you cannot manually add activity -... Awkward initial sign in as the account didn’t exist for a month or so after we logged in. Annoying you cannot manually add activity - I don’t have a Fitbit but I run 5ks often - I cannot manually log these - feels a little pressured to purchase certain tech I don’t want to. Read more Read less