Domestic and General reviews

Domestic and General reviews
Review summary
People rate this company as Poor based on 86 product reviews
Latest positive rating
Our Hotpoint Fridge/Freezer became faulty, so I phon...
Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly assistant who promptly arranged a next day repair. No stress, no drama, just good old fashioned customer service, thank you. Read more Read less
Latest negative rating
Absolutely Unacceptable: Engineer No-Show TWICE
I am beyond furious with the disgraceful service I have experienced. I booked a repair with you, and on not one but TWO occasions, your... I am beyond furious with the disgraceful service I have experienced. I booked a repair with you, and on not one but TWO occasions, your engineer failed to show up or even have the basic courtesy to call. This is despite my providing clear instructions and your team's repeated reassurances that the first failure would not happen again. Your incompetence has wasted my time and tested my patience to the limit. I took time off work twice, waiting 4-6 hours each time, only to be completely ignored. This is not just unprofessional; it is outright unacceptable and shows a complete lack of respect for your customers. I demand immediate action to: Reschedule the repair at a time that is entirely convenient for me. Provide a full explanation for this appalling failure. Ensure that your team takes this issue seriously and does not waste another second of my time. I expect to be contacted immediately to resolve this, or I will have no choice but to escalate this matter further. Your service has been nothing short of a disgrace, and I demand a proper resolution NOW. Date of experience: 28 January 2025 Read more Read less
About Domestic and General
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Domestic and General at a glance
Reviews for Domestic and General
Showing 11 of 86 company reviews • Last reviewed within 21 days
Absolutely Unacceptable: Engineer No-Show TWICE
I am beyond furious with the disgraceful service I have experienced. I booked a repair with you, and on not one but TWO occasions, your... I am beyond furious with the disgraceful service I have experienced. I booked a repair with you, and on not one but TWO occasions, your engineer failed to show up or even have the basic courtesy to call. This is despite my providing clear instructions and your team's repeated reassurances that the first failure would not happen again. Your incompetence has wasted my time and tested my patience to the limit. I took time off work twice, waiting 4-6 hours each time, only to be completely ignored. This is not just unprofessional; it is outright unacceptable and shows a complete lack of respect for your customers. I demand immediate action to: Reschedule the repair at a time that is entirely convenient for me. Provide a full explanation for this appalling failure. Ensure that your team takes this issue seriously and does not waste another second of my time. I expect to be contacted immediately to resolve this, or I will have no choice but to escalate this matter further. Your service has been nothing short of a disgrace, and I demand a proper resolution NOW. Date of experience: 28 January 2025 Read more Read less
Bought warranty for hotpoint gas cooker.
Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is in... Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is in our caravan) Said he would get new thermostat, then wrote to say job completed, then emailed to say they dont fix Hotpoint Cookers. Now spent 1.5 hours on premium rate phone calls & cannot get anywhere, even on supposedly live chat. Engineer said D&G regulary make mistakes. Retailer said they would not use them. Not even an address to write to on their policy document. Dire! Read more Read less
Products from Domestic and General
Showing all products offered by Domestic and General
Warranty
by Domestic and GeneralAt Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if...
Warranty
by Domestic and GeneralAt Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if...
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