Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly assistant who promptly arranged a next day repair. No stress, no drama, just good old fashioned customer service, thank you. Read more Read less

My fridge freezer developed a fault that couldn't be fixed, they had a replacement with me within a few days

I like domestic and general because they are good with the speed of the engineer and will swap like for like. I have used them... I like domestic and general because they are good with the speed of the engineer and will swap like for like. I have used them for years on all my appliances,and they are not too expensive. Always had good customer service. Read more Read less

A very easy to quote with company and super friendly support with no Hassle claims if ever needed. The call outs for repair are also... A very easy to quote with company and super friendly support with no Hassle claims if ever needed. The call outs for repair are also timely with great service and quality. Read more Read less

I took insurance out with Domestic and General when I bought a treadmill from Argos during Covid. This year the touch screen stopped working altogether... I took insurance out with Domestic and General when I bought a treadmill from Argos during Covid. This year the touch screen stopped working altogether contacted them. They sent out a new screen and arranged for an engineer to fit it. When he came he identified another problem with the wiring that meant that the new screen broke whilst he was fitting it. He ordered another screen and relevant parts and came back a couple of weeks later to fit them. It was as good as new. Great product and service Read more Read less

It's good but not fast. Reliable. I'm happy with that but should be better

Not east to deal with and their website is not clear. Been with them for just over 12 months since having new Baxi boiler fitted.... Not east to deal with and their website is not clear. Been with them for just over 12 months since having new Baxi boiler fitted. Was sold the warranty under the premise of a hassle free life with regards to the boiler. Had an issue, and had nothing but hassle. They did sort it eventually, but after a tussle. Now waiting for a letter, apparently, to give me a code to get my boiler it's annual service, which is all part of the plan. Boiler now almost a month overdue it's service, still no letter. I'll give them until the end of June then I'll doubtless have to take them on, again. And yes, although I don't doubt it will get done, it's just not hassle free. Read more Read less

Have left me without a washing machine for over a week and a half as their repairs people ordered the wrong parts, so I have... Have left me without a washing machine for over a week and a half as their repairs people ordered the wrong parts, so I have to wait until next week which will be 2 weeks then. I explained that I'm a lone parent to a disabled child and going this long without a washing machine is more than just an inconvenience and staff were dismissive. I have been paying this insurance for over 4 years, and for what? I can't see myself using Domestic and General after this. Read more Read less

They are affordable, they actually answer the phone and do not have long waiting time but you can also book a repairs via their online... They are affordable, they actually answer the phone and do not have long waiting time but you can also book a repairs via their online portal and if they can’t fix the problem they will replace. Read more Read less