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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.38 (98 reviews)

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2.38

Based on 98 reviews, last reviewed 12th Aug 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

2 star

63%

Latest highest rating:

5

Excellent warranty for household goods Had insurance for quite a few products at home, ie, TV. fridge, washing machine. Recently, my fridge stopped working properly and called out Domestic ... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

1

The engineer did not turn up when it was scheduled a... The engineer did not turn up when it was scheduled and no prior warning. When he eventually turned up on 10 August he hoovered around the condenser of... Read more Reviewed on: 12th August 2026

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (98)

The engineer did not turn up when it was scheduled a...

The engineer did not turn up when it was scheduled and no prior warning. When he eventually turned up on 10 August he hoovered around the condenser of the freezer and said fault is fixed. It was not the freezer continued beeping at odd times after he left. Booked another visit for tomorrow which has just been cancelled. They booked again for next week Wednesday. They are jokers. Bad service all along. Reviewed on: 12th August 2026

One star and they don't deserve that!

One star and they don't deserve that! One star and they don't deserve that!! Conned into taking out a Policy by Hoover for a fridge freezer. When they came and looked at it, I had to go a find him in our car park because he couldn't find the house (everyone else manages it) and he then talked down to me for five minutes before deciding the freezer was irreparable. They offered my three alternative replacements which were completely unsuitable because they'd listed the wrong current device. They also claimed the policy I had yet to be given a number for had expired!! and I had to take out another one to get a replacement. Sent an email to their CE and they are now abusing the Data Protection Act requirements to delay doing anything. Now reported to the Financial Conduct Authority and the Data Protection Commissioner. AVOID THESE PEOPLE LIKE THE PLAGUE!!! Reviewed on: 3rd August 2026

Excellent warranty for household goods

Had insurance for quite a few products at home, ie, TV. fridge, washing machine. Recently, my fridge stopped working properly and called out Domestic and general and they sent an engineer out next day day Reviewed on: 22nd April 2026

Had a claim rejected with no reason

Had a claim rejected with no reason after paying years of protection for my dyson hoover, only need a motor brush as my son had driven over it by accident! A week has passed and heard nothing so after being on hold for 45 minutes told they havent accepted claim. Terrible way to treat loyal customers, I will never use their service again.They didnt give a reason and I cant find anything in the small print to deny the claim Reviewed on: 5th March 2026

Please careful

Beware of and Please don’t ever use… Beware of and Please don’t ever use this company. Their service is worse than terrible and their charges are excessively high. Very disappointed We are not satisfied with your performance very poor communication from D&G following initial engineer visit Reviewed on: 15th February 2026

Not easy they need an app really

Not easy they need an app really Reviewed on: 22nd January 2026

If I could leave a minus I would.

If I could leave a minus I would. PLEASE DO NOT PAY FOR A PLAN. On the 12th September I called D&G in relation to my very old washing machine which had broken down again. Hotpoint ‘engineer’ (I say that loosely) turned up with no parts and had to come back a week later. Turned up today and the parts don’t work. He stated to me he’d tried everything and that I’d need a replacement. Happily choosing my new washing machine only to receive an email saying they’re coming again IN ANOTHER WEEK with all the parts that are needed and no mention of my new machine. It will have been 2 1/2 weeks without a washing machine for a household of 6 with a vulnerable elderly female whose sheets are changed daily. I am beyond livid. I have numerous plans with them all of which will be cancelled. Reviewed on: 23rd September 2025

AVOID LIKE THE PLAGUE!

I'd give Domestic and General 0 Stars if I could... They have left myself and my family without a shower now for 6 days. Had our shower protected with D&G. The shower was bought in 2020 for £973. The shower stopped working so I claimed. D&G are offering me £499!!... after many many calls and emails. I still don't have the settlement. Customer service staff constantly contradict themselves. Promise a call back which NEVER happens. Complete incompetence all round. Won't give a telephone number to escalate the complaint. This has caused me so much stress for the last 6 days I actually now feel unwell. I am considering speaking to the BBC Watchdog programme as I know 3 other people that are also having problems with D&G...... please, please don't trust this company? They will happily take your money but don't deliver in return. AVOID! Reviewed on: 12th September 2025

Too hard to sort bits.

Too hard to sort bits. End up talking to someone who makes you feel stupid. Reviewed on: 5th September 2025

Bought washing machine ,also jewellery ,both good co...

Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025

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Domestic and General: Warranty reviews

100% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Domestic and General: Warranty now

Domestic and General Warranty reviews (98)

The engineer did not turn up when it was scheduled a...

One star and they don't deserve that!

Excellent warranty for household goods

Had a claim rejected with no reason

Please careful

Not easy they need an app really

If I could leave a minus I would.

AVOID LIKE THE PLAGUE!

Too hard to sort bits.

Bought washing machine ,also jewellery ,both good co...

Review Domestic and General: Warranty now

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