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Domestic and General: Appliance cover reviews

Name: Appliance cover
Rating: 2.56 (102 reviews)

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2.56

Based on 102 reviews, last reviewed 12th Oct 2026

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

25%

2 star

63%

Latest highest rating:

5

They have been very friendly on the phone. They have been very friendly on the phone. Fast and quick with testing and getting a replacement sent out to myself Reviewed on: 12th October 2026

Latest lowest rating:

1

Was told a radiator leak was not covered which it wa... Was told a radiator leak was not covered which it was, paid out my own pocket to sort, also trippled monthly cost over two years. New customer £9 bu... Read more Reviewed on: 2nd October 2026

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About this product

With Domestic and General you can cover a range of home appliances.

Cover all types of appliances including fridges, washing machines, dishwashers and cookers. Domestic and General policies cover over 100 brands and you get unlimited repairs.

Domestic and General appliance cover reviews help you find out what it’s really like to be a customer. If you’ve used Domestic and General before, you can also leave a review and share your experience.

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Domestic and General Appliance cover reviews (102)

They have been very friendly on the phone.

They have been very friendly on the phone. Fast and quick with testing and getting a replacement sent out to myself Reviewed on: 12th October 2026

Was told a radiator leak was not covered which it wa...

Was told a radiator leak was not covered which it was, paid out my own pocket to sort, also trippled monthly cost over two years. New customer £9 but to us nearly £23 Reviewed on: 2nd October 2026

After 21 years as a Domestic & General customer, I m...

After 21 years as a Domestic & General customer, I made my first claim for a faulty water pump at a tenanted property. The engineer said the repair was not covered because the system needed a power flush. The boiler is serviced every year, and I dispute that a power flush was necessary as on an old system this can do more harm than good. The engineer left without calling me, leaving a family with children stranded without heating or hot water. I complained and was told the matter would be escalated quickly, but I heard nothing. When I called back, I was passed around and could not speak to the complaints department. I have paid more than £15,000 in premiums over 21 years. As a chartered building surveyor with 40 years’ experience, I found both the decision and the way this claim was handled deeply disappointing. I would urge anyone considering a policy to think carefully about my experience. I am going to cancel my policy as they are a complete waste of time. Policy No.ETY0013784 Reviewed on: 25th September 2026

Cover tends to be fairly priced and they offer month...

Cover tends to be fairly priced and they offer monthly and one off payment plans. Reviewed on: 2nd September 2026

The engineer did not turn up when it was scheduled a...

The engineer did not turn up when it was scheduled and no prior warning. When he eventually turned up on 10 August he hoovered around the condenser of the freezer and said fault is fixed. It was not the freezer continued beeping at odd times after he left. Booked another visit for tomorrow which has just been cancelled. They booked again for next week Wednesday. They are jokers. Bad service all along. Reviewed on: 12th August 2026

One star and they don't deserve that!

One star and they don't deserve that! One star and they don't deserve that!! Conned into taking out a Policy by Hoover for a fridge freezer. When they came and looked at it, I had to go a find him in our car park because he couldn't find the house (everyone else manages it) and he then talked down to me for five minutes before deciding the freezer was irreparable. They offered my three alternative replacements which were completely unsuitable because they'd listed the wrong current device. They also claimed the policy I had yet to be given a number for had expired!! and I had to take out another one to get a replacement. Sent an email to their CE and they are now abusing the Data Protection Act requirements to delay doing anything. Now reported to the Financial Conduct Authority and the Data Protection Commissioner. AVOID THESE PEOPLE LIKE THE PLAGUE!!! Reviewed on: 3rd August 2026

Excellent warranty for household goods

Had insurance for quite a few products at home, ie, TV. fridge, washing machine. Recently, my fridge stopped working properly and called out Domestic and general and they sent an engineer out next day day Reviewed on: 22nd April 2026

Had a claim rejected with no reason

Had a claim rejected with no reason after paying years of protection for my dyson hoover, only need a motor brush as my son had driven over it by accident! A week has passed and heard nothing so after being on hold for 45 minutes told they havent accepted claim. Terrible way to treat loyal customers, I will never use their service again.They didnt give a reason and I cant find anything in the small print to deny the claim Reviewed on: 5th March 2026

Please careful

Beware of and Please don’t ever use… Beware of and Please don’t ever use this company. Their service is worse than terrible and their charges are excessively high. Very disappointed We are not satisfied with your performance very poor communication from D&G following initial engineer visit Reviewed on: 15th February 2026

Not easy they need an app really

Not easy they need an app really Reviewed on: 22nd January 2026

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Domestic and General: Appliance cover reviews

No new 5 star reviews

400% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Domestic and General: Appliance cover now

Domestic and General Appliance cover reviews (102)

They have been very friendly on the phone.

Was told a radiator leak was not covered which it wa...

After 21 years as a Domestic & General customer, I m...

Cover tends to be fairly priced and they offer month...

The engineer did not turn up when it was scheduled a...

One star and they don't deserve that!

Excellent warranty for household goods

Had a claim rejected with no reason

Please careful

Not easy they need an app really

Review Domestic and General: Appliance cover now

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