Shocking service!!

Domestic and general think a 3x week time frame is fine for a repair. It will be 3x weeks to the day before they will repair our appliance shocking service. I will like to see those who say this is acceptable try and manage with a family with no... Read more

Domestic and general think a 3x week time frame is fine for a repair. It will be 3x weeks to the day before they will repair our appliance shocking service. I will like to see those who say this is acceptable try and manage with a family with no washer dryer. Try else where for a repair plan!! After many years with them we certainly will!!

Reviewed on 21st January 2022

Alan Lee

Leave well alone

Trouble with my Beko freezer. After queuing for 34 mins on the phone to D&G, appointment made for two days time. Promised to receive a phone call for ETA on morning of appointment, but no contact from them, rung 4:00pm, on queue for 42 mins. No... Read more

Trouble with my Beko freezer. After queuing for 34 mins on the phone to D&G, appointment made for two days time. Promised to receive a phone call for ETA on morning of appointment, but no contact from them, rung 4:00pm, on queue for 42 mins. No apology, no explanation just a “I’ll log a complaint for you”. No offer of a follow up appointment. Took to Twitter to vent my disappointment (no swearing, just factual). Blocked 10 minutes later by D&G. Happy to take your money, not interested in providing you with a service - leave well alone.

Reviewed on 11th June 2021

Paul

Great price

I have my Washing machine, boiler, oven and hob all covered for below £20 a month. Great friendly customer service

Reviewed on 2nd August 2020

Gemma Louise Griffiths

Peace of Mind Cover

People always wonder whether domestic appliance insurance is worthwhile. Domestic and General are the main players in this... Read more

People always wonder whether domestic appliance insurance is worthwhile. Domestic and General are the main players in this market.

In my opinion, as someone on an average income with very little 'wiggle room' in my finances, this cover is worth it's weight in gold. I would have needed to replace my washer four times over in the last three years without it.

The engineer is sent out quickly and the problem is fixed quickly. My premiums are reasonable and it gives me peace of mind that an appliance so critical to normal family life is covered without me having to find hundreds of pounds without warning for call out and repairs.

True, your appliance may never break down but, for a couple of pounds a month, I personally believe the peace of mind is worth it.

Domestic and General are easy to contact, friendly and efficient. I highly recommend them.

Reviewed on 11th July 2019

Sharon Thompson

Very very poor service

Had washer/dryer warranty company they use give incredibly poor service when contacted over a machine... Read more

Had washer/dryer warranty company they use give incredibly poor service when contacted over a machine problem
Ordered wrong parts, nothing documented so engineer unable to fix so needed new appointment, 1 engineer brought his girlfriend with him and said he had cleaned filter, but nachine still didnt heat up
On next appointment to fix un heating dyer the filter was full
When waiting for a part you had to phone daily to check when they would visit you
X2 they didnt turn up
Complained x2 but no folliw up from ,D&G so never renewed
Dreadful truly dreadful service by ,D&G and the company they use
Would give no stars if i could

Reviewed on 16th July 2017

Rita murray

great prices

they are easy to deal with and go above and beyond to help with any issues

Reviewed on 12th July 2017

Claire Elizabeth Griffiths

Simple, fast and hassle free

Using D&G was a simple process. All of the forms and information were simple and quick to follow out. Communication from the company has been prompt and friendly, and I have had no isssue whatsoever. I'd definitely recommend them to anyone who wants a... Read more

Using D&G was a simple process. All of the forms and information were simple and quick to follow out. Communication from the company has been prompt and friendly, and I have had no isssue whatsoever. I'd definitely recommend them to anyone who wants a decent and professional service.

Reviewed on 30th May 2017

David Reilly

Not Great!

I've had warranties with D&G for a few of my appliances and I pay monthly via Direct Debit. However, my DD failed twice and I only found out when I had a letter demanding the full price of £270-odd. I had no correspondence before this. Has I known ... Read more

I've had warranties with D&G for a few of my appliances and I pay monthly via Direct Debit. However, my DD failed twice and I only found out when I had a letter demanding the full price of £270-odd. I had no correspondence before this. Has I known after the first DD failed, I would have rectified this.

It also takes ages for anyone to answer emails or messages.

Reviewed on 24th December 2016

Anni Ezmerelda Large

Always go direct

I had quote from curry's where I bought washing machine but don't rate their service . then had quote from Zanussi (who use Domestic and general) at £5.40 a month. I went direct to Domestic & General website and covered both washing machine and tumble ... Read more

I had quote from curry's where I bought washing machine but don't rate their service . then had quote from Zanussi (who use Domestic and general) at £5.40 a month. I went direct to Domestic & General website and covered both washing machine and tumble dryer for that money.

Reviewed on 13th September 2016

Hazel Lawrence