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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.15 (73 reviews)

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2.15

Based on 73 reviews, last reviewed 14th Apr 2024

No new 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

23%

2 star

67%

Latest highest rating:

5

Never let me down Been with dandg ever since I can remember. Really good no bother service but the phone operators need training I think Reviewed on: 16th October 2023

Latest lowest rating:

1

DO NOT DEAL WITH THESE COWBOYS I have tried for 10 days to just get an appointment for fridge freezer, not functioning, so 10 calls, 4 formal email complaints and 1.5 hours on live ... Read more Reviewed on: 14th April 2024

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About the Warranty

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Domestic and General Warranty reviews (73)

DO NOT DEAL WITH THESE COWBOYS

I have tried for 10 days to just get an appointment for fridge freezer, not functioning, so 10 calls, 4 formal email complaints and 1.5 hours on live chat and still not even got a date for engineer to come....none of their phone numbers put you through to a human, all working from home since Covid, so essentially the company collects your premiums and done absolutely nothing. I have 11 plans costing me over £1,500 pa and have been a client for 15 years but i am now cancelling all of the plans - absolute disgrace and will be continuing this formal complaint with Ombudsman as this company is now criminal in nature Reviewed on: 14th April 2024

Needed an initial repair, but also provides peace of...

Needed an initial repair, but also provides peace of mind. Also my premium dropped this year, which I wasn't expecting. Reviewed on: 16th March 2024

Avoid at all costs another post office type scam.

Another scam company. Says pay monthly insurance, your appliance is quickly repaired or replaced. Gets you peace of mind. Complete lies, they take your money fob you off week after week, weeks always failing to call you back. When they can’t repair it, they don’t replace your machine. A hoover washer/dryer bought 17 months ago. She fell for false/ malicious promises in their literature. She’s Filipina a british citizen since 2012 married to a Scottish man, they live in Scotland. She believed the lies DG spin. She’s nurse caring for elderly people who needs to wash/dry uniform/clothing every day after work due to covid. She broke her wrist so can’t hand wash and is 64 yrs old, covid is still here. 3 weeks 2 days ago washer dryer she bought broke down. Hubby’s an OAP with disabilities to wrists ,fingers, hands, neck injury, shoulder injury often preventing use of arm/hand, lower back issue irreparable knee injuries all limiting movement. She phoned D and G, an engineer came on 10th January, D and G say he didn’t came on 17th. I the hubby was there, it was the 10th. He said ‘motor broken, ordered a new one and would be back to fit it’. Never known a motor break after 17 months. She got a text fitted in 7 days the following `friday. Text cancelled following Friday, no parts, to be repaired the next Friday in 7 days. Text received on the Tuesday, it would be repaired the next day Wednesday but cancelled the next day, it will be 7 days Wednesday, 24th Jan. it’s like a romance scam, taking your money do nothing. it was cancelled by text on the `Tuesday. Given another 7 days, basically Wednesday 24th 3 weeks washing scattered everywhere. Texts said couldn’t get the part het internet & companies have it next day delivery, it can be got. She’s paid over £132, D and G would get more in continued insurance payments. My wife’s a very honest, law abiding person and fell for this scam. The company say no payments refunded yet they are being dishonest the part is WIDELY AVAILABLE FOR NEXT DAY DELIVERY ON THE INTERNET. I could have bought it, got a local legitimate Scottish company to fit it nit this ‘cowboy’ D and G company but it would invalidate the insurance. D AND G COULD HAVE BOUGHT IT ON THE INTERNET APPROVED AN HONEST SCOTS COMPANY TO FIT IT but didn’t. She’s phoned several times asking what the problem is, a unhelpful woman says ‘computer screen says not in stock’, can’t be bothered to find out why, when they will be or why they haven’t bought one from the internet. She’s fobbed off as most women say they are for being a woman.. She speaks south east asian english, it’s bordering on the racism we’ve had many times. The appliance was bought 4 miles away in North scotland, we’re subject to Scots law not english law. She was speaking to someone in Wimbledon 700 MILES AWAY. She phoned last `friday 19th January trying to sort the matter out., was promised a reply, none came. She phoned Monday 22nd to be told she had never phoned them, it’s recorded on her Iphone. The woman was more concerned with going home Friday than doing her job, my wife helps her wages This scam company took her payment 17th January despite not fulfilling their obligation to her repair/repair as of sat 27/1. Appointment cancelled yet another 7 day wait, part still available on internet. She phoned `thursday another woman said ‘computer screen says not available’ (same computer saying engineer didn’t come 10th/1 but he did). She phoned hoover who say D and G need to sort it out. Phones D and G another woman ‘says screen says no parts, we can’t see the screen! She’d made a complaint, was put through ‘complaints’ another woman said she would phone by 5pm friday when it was finalised. No one phoned. I had to drive her 14 miles to nearest launderette, I had to pay for larking, it’s free here. On her day off she’d to spend 5 hours in a laundrette watching washing rotate instead of relaxing before night duty tonight & Sunday. £80 it cost her. Company says its not liable for payments we have to make but its due to their dishonesty/incompetence. Reviewed on: 27th January 2024

given one star because I can't give a minus.

given one star because I can't give a minus. Absolutely diabolic, lying and scheming company. No washing machine since 27th December. Take your money via DD, send you a text saying they'll send engineer in 7 days to repair your washing machine ( 3rd Jan) so you wait and struggle and then they don't turn up or notify you and you only find out when you chase them to find you were never going to be allocated an engineer because you'd been put in the wrong box?!!!!.even though online it states your request is in progress! No apology, no compensation for rearranging hospital appointments and everything else and all they offer you after THEIR error is another 7 days wait Staff lie, put the phone down on you, promise you a new machine, tell you they are new to the job so not sure what to do, put you on hold for over half an hour at 7p a minute, pretend they can't hear you and then tell you a washing machine repair can take 28 days so can you get to a laundrette!!!! Complained to CEO ignored but Q. GARDENER called in very condescending fashion to tell me ( 3 days after finally escalating my complaint) to tell me exactly what I'd already been told that I had to wait another 7 days. Told her I wasn't happy ( without swearing mind) and she said she didn't like my tone and threatened to cancel my cover. I told her I wish she would cancel it as its the biggest waste of money I've ever paid out for a non existent service not to mention rude and useless staff and just found out today she has already cancelled my cover. Getting legal advice now. Its the principal. I'm the customer and you'd think I hadn't paid for the cover the way they treated me. Still no washing machine but still have text saying they'd be here 3rd January!!!! AVOID!!! THESE PEOPLE LIE AND DON'T TURN UP WHEN THEY TEXT YOU THEY WILL, THEN DONT EVEN LET YOU KNOW THEY CANT MAKE THE APPOINTMENT, THEN THEY TRY TO MAKE OUT ITS YOUR FAULT AND YOU'RE MAKING A FUSS OVER NOTHING AND IT COULD TAKE 28 DAYS SO BE GRATEFUL AND SHUT UP BECAUSE 14 DAYS IS GREAT!!! SERIOUSLY IF THEY HADNT TAKEN MY MONEY IT WOULD BE A JOKE. Date of experience: 06 January 2024 Reviewed on: 6th January 2024

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Domestic and General: Warranty reviews

No new 5 star reviews

83% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About the Warranty

Review Domestic and General: Warranty now

Domestic and General Warranty reviews (73)

DO NOT DEAL WITH THESE COWBOYS

Needed an initial repair, but also provides peace of...

Avoid at all costs another post office type scam.

given one star because I can't give a minus.

Review Domestic and General: Warranty now

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