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Domestic and General: Warranty reviews

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2.15
Based on 87 reviews, last reviewed 1st Mar 2025
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Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024
James F's avatar
James F

Latest lowest rating:

1

Avoid Domestic and General Complete Scam! Avoid Domestic and General – Complete Scam! I had a terrible experience with Domestic and General when my boiler broke down in the middle of winter, ... Read more Reviewed on: 1st March 2025
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Yordan Y
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Domestic and General Warranty reviews (87)

Avoid Domestic and General Complete Scam!

1
Avoid Domestic and General – Complete Scam! I had a terrible experience with Domestic and General when my boiler broke down in the middle of winter, leaving me with no heating or hot water while temperatures outside were below zero. After their engineers assessed the issue, they deemed the boiler beyond repair and said I needed a replacement. Domestic and General arranged for two of their approved engineers to provide quotes, but one of them completely ignored me despite multiple follow-ups, and the other gave me a quote that was £4,000 more expensive than a Gas Safe registered engineer I found privately. Their inability to provide a fair and timely quote left me with no choice but to go ahead with my own engineer to get the heating restored as soon as possible. According to their own terms and conditions, I was entitled to a £750 voucher towards a new boiler, and nowhere does it state that I must use their overpriced engineers to claim it. However, Domestic and General have now refused to honor this, trying to fob me off because I didn’t use their engineer—who was massively overcharging! This company is running a scam. They leave you stranded in freezing temperatures, push you towards ridiculously overpriced services, and then refuse to honor their own policies. Their customer service is awful, with no help or accountability. Avoid Domestic and General at all costs! Reviewed on: 1st March 2025
Yordan Y's avatar
Yordan Y

Absolutely Unacceptable: Engineer No-Show TWICE

1
I am beyond furious with the disgraceful service I have experienced. I booked a repair with you, and on not one but TWO occasions, your engineer failed to show up or even have the basic courtesy to call. This is despite my providing clear instructions and your team's repeated reassurances that the first failure would not happen again. Your incompetence has wasted my time and tested my patience to the limit. I took time off work twice, waiting 4-6 hours each time, only to be completely ignored. This is not just unprofessional; it is outright unacceptable and shows a complete lack of respect for your customers. I demand immediate action to: Reschedule the repair at a time that is entirely convenient for me. Provide a full explanation for this appalling failure. Ensure that your team takes this issue seriously and does not waste another second of my time. I expect to be contacted immediately to resolve this, or I will have no choice but to escalate this matter further. Your service has been nothing short of a disgrace, and I demand a proper resolution NOW. Date of experience: 28 January 2025 Reviewed on: 28th January 2025
Raveena B's avatar
Raveena B

Bought warranty for hotpoint gas cooker.

1
Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is in our caravan) Said he would get new thermostat, then wrote to say job completed, then emailed to say they dont fix Hotpoint Cookers. Now spent 1.5 hours on premium rate phone calls & cannot get anywhere, even on supposedly live chat. Engineer said D&G regulary make mistakes. Retailer said they would not use them. Not even an address to write to on their policy document. Dire! Reviewed on: 24th October 2024
Roger Hart's avatar
Roger Hart

Dealing with Domestic and General through my Whirlpo...

1
Dealing with Domestic and General through my Whirlpool warranty has been one of the worst experiences I’ve ever had with an appliance repair service. After two previous visits that didn’t resolve the issue, I was left hanging on a third appointment, scheduled for a 1-4 PM window. Despite calling twice to confirm, I was repeatedly told the technician was on the way—only to find out later that this was not true. The office had already closed (on Eastern time), leaving me unable to ensure I was rescheduled for the next day. When I called again to follow up, I was informed that the parts had been returned to the warehouse and I’d have to wait another four days to reschedule. At this point, I requested that Domestic and General just write me a check so I could replace the fridge. After three weeks without a working fridge, we needed to be able to keep food in the house. They refused, claiming the repair technician hadn’t designated the fridge as non-repairable—which is a lie. The technician clearly told me that only Whirlpool’s tech support has the authority to deem it unrepairable. The representative I spoke with was incredibly rude and dismissive, saying, “I don’t care, sir. This isn’t how it works,” and showed no interest in finding a solution. It’s been almost three weeks since the initial visit, and our fridge is still broken. If I could give negative stars for their service, I would, because they certainly don’t deserve even one. Reviewed on: 26th September 2024
Andrew J's avatar
Andrew J

Our Hotpoint Fridge/Freezer became faulty, so I phon...

5
Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly assistant who promptly arranged a next day repair. No stress, no drama, just good old fashioned customer service, thank you. Reviewed on: 24th September 2024
James F's avatar
James F

My fridge freezer developed a fault that couldn't be...

5
My fridge freezer developed a fault that couldn't be fixed, they had a replacement with me within a few days Reviewed on: 4th September 2024
Robert Westwood's avatar
Robert Westwood

Domestic and general are number 1 for me.

5
I like domestic and general because they are good with the speed of the engineer and will swap like for like. I have used them for years on all my appliances,and they are not too expensive. Always had good customer service. Reviewed on: 24th August 2024
Bobbi Vanmali's avatar
Bobbi Vanmali

A very easy to quote with company and super friendly...

5
A very easy to quote with company and super friendly support with no Hassle claims if ever needed. The call outs for repair are also timely with great service and quality. Reviewed on: 24th August 2024
Bacon Sandwich's avatar
Bacon Sandwich

Great Product and Service

5
I took insurance out with Domestic and General when I bought a treadmill from Argos during Covid. This year the touch screen stopped working altogether contacted them. They sent out a new screen and arranged for an engineer to fit it. When he came he identified another problem with the wiring that meant that the new screen broke whilst he was fitting it. He ordered another screen and relevant parts and came back a couple of weeks later to fit them. It was as good as new. Great product and service Reviewed on: 23rd August 2024
Jessica G's avatar
Jessica G

It's good but not fast.

4
It's good but not fast. Reliable. I'm happy with that but should be better Reviewed on: 8th June 2024
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Rambod L

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