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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.38 (98 reviews)

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2.38

Based on 98 reviews, last reviewed 12th Aug 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

2 star

63%

Latest highest rating:

5

Excellent warranty for household goods Had insurance for quite a few products at home, ie, TV. fridge, washing machine. Recently, my fridge stopped working properly and called out Domestic ... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

1

The engineer did not turn up when it was scheduled a... The engineer did not turn up when it was scheduled and no prior warning. When he eventually turned up on 10 August he hoovered around the condenser of... Read more Reviewed on: 12th August 2026

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (98)

NEVER USE THIS COMPANY

NEVER EVER use this company, we are now considering persuing legal action for missold services. They promised us a repair service whereby if the initial repair didn't work they would send someone else out. It has now been 6 weeks and they are refusing to send someone out to fix their failed repair. On top of this they have at points tried to claim that they cannot find our payment - we've had to send them bank statements! 6 weeks in to having no functioning machine we now recieve a letter claiming it will be potentially another 8 weeks before they complete their investigation. All this right before Xmas. Absolute horrific service whereby they've essentially stolen our money and not provided the promised service, meanwhile leaving us with a broken machine and having to pay extra costs out of our pocket on top of what we've already paid them. Horrible company who simply don't care about their customers and can't even out of good will follow up on their own promised services. DO NOT EVER USE. Reviewed on: 21st December 2023

Worst company ever!!!!!!!

If you love your sanity and mental health run away from D&g insurances. It is the worst company ever. Customer service is appalling. All they do is lie and lie. Communication is the worst I have experienced in my life time. Booked engineer visit two months ago. Either the engineer is sick or absolutely no contact to advice either way. You call them and their customer service is shocking. They all just lie and lie through their teeth. Flee from d&g if you love your life!!!! Reviewed on: 19th December 2023

Dreadful service

I’ve just had the worst service I have ever experienced with this company. Too stressed and distressed this evening after multiple phone calls, hanging on for hours waiting to be answered and then being cut off and going to the back of the queue. Nobody took ownership of the failure to sort out our problem - they just could not care less! In the midst of me pointing out how bad the service was they tried to sell me more policies for other machines! Don’t go anywhere near this company if you value your hard earned money and your sanity! Reviewed on: 11th December 2023

Awful company

Just don't pay all the money they want. Go to a cheaper and better company. Reviewed on: 9th December 2023

Do not bother insurance good the service procedure and effort to get sorted a nightmare

Worse customer experience ever and I have worked in call centres myself. Rather than go into detail after various repairs saying fixed over a few months, the damage was done to my floor as leaked, and have had to claim in insurance, sent a new upgraded one on 27th of Nov and broke 28th of November, Called 2nd December engineer came 9th said need new one, Told to call number I have now been on the phone 2 hrs sent to 7 people 4 department cut off 2 times. Hoover said not them to speak to Domestic and General they said not them to speak to hoover. I must stress this is the 3rd replacement I have had in 2 years. I am canceling the insurance as soon as this mess is sorted out. The amount of hours I have been on the phone this last few weeks is in excess of 4hr and it would be cheaper to just get a new fridge in the hours an money spent on calls Reviewed on: 8th December 2023

Appalling Company

Appalling Service Washing machine broke 04/11, fobbed off over 2 service calls for it to be eventually wrote off on 04/12, told be in contact next day, nothing, no email, no call!!! they are never late taking their direct debit payment or chasing for renewals or constantly calling me to purchase more policies, no customer service, broken promises, inferior company Reviewed on: 6th December 2023

Not really worth it

I paid for 5 years, first call to them, they could not get engineer to view it for 3 weeks, then would not tell me how long before parts are ordered and another engineer scheduled , it may take another 3 to 4 weeks. In that time if I saved the premiums I could have bought a washer dryer and had it installed at a quarter of the money I paid D&G, will now definitely cancel my policies as soon as it's fixed. Reviewed on: 3rd December 2023

Totally avoid

Send you replacements that are faulty keep needing call out. Tumble dryer had 8 call outs in 2 years. Fridge is nackered and washing machine goes faulty take weeks to sort out Reviewed on: 17th November 2023

HOrrible scamming company avoid like plague

What a horrible company this has become. All my appliances have been on their policy for the last 10 years and when one of the appliance broke down then I could see their horrible service. Wish there was an option for negative stars. Its more than one and half months and I am being kicked from one customer service to another with no sign of repair. Avoid them at any cost Reviewed on: 13th November 2023

Dreadful

Don’t waste your time and money. Can’t get anyone on the phone literally takes up the whole day and they still cut you off and transfer you on hold then lose you. Appliances that I’ve been paying for are now not on the policy and not covered. Engineers take weeks to organise. Not worth the bother! Reviewed on: 6th November 2023

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Domestic and General: Warranty reviews

100% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Domestic and General: Warranty now

Domestic and General Warranty reviews (98)

NEVER USE THIS COMPANY

Worst company ever!!!!!!!

Dreadful service

Awful company

Do not bother insurance good the service procedure and effort to get sorted a nightmare

Appalling Company

Not really worth it

Totally avoid

HOrrible scamming company avoid like plague

Dreadful

Review Domestic and General: Warranty now

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