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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.3 (87 reviews)

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2.02

Based on 87 reviews, last reviewed 1st Mar 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

2 star

64%

Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024

Latest lowest rating:

1

Avoid Domestic and General Complete Scam! Avoid Domestic and General – Complete Scam! I had a terrible experience with Domestic and General when my boiler broke down in the middle of winter, ... Read more Reviewed on: 1st March 2025

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (87)

Worst company I ever dealt with

Worst service I've ever received in my life. I followed instructions to send my iPhone for repair. The repair company used by D&G want the phone removed from the iCloud to repair a cracked screen. Because it can't be removed, D&G are refusing to repair or replace the phone. In 5 weeks I still don't have my phone back and I will be left with a broken phone and a warranty I'm still paying for. Was told to take it up with the financial ombudsman. Before you accept a warranty with a retailer, be sure it's not D&G, you will be throwing your money away Reviewed on: 11th October 2023

I wish i didn't bother

They are a complete joke, nobody ever answers the phone, you just go around until they say that they are unable to answer your call right now and then cut you off. I have been without a Hotpoint tumble dryer now for almost 3 months, I wish I had just gone out and bought a new machine, they have been out to it 4 times now and it's still not fixed. Just another stress in life that we don't need. Reviewed on: 11th October 2023

Excellent customer service

Always friendly and helpful offering the right product for me. Professional service. Reviewed on: 9th October 2023

Company lies and avoids their responsibilities

10 years of premiums because I care for an incontinent vulnerable person and can't afford to not have a washing machine. They have left me without a replacement for 4 weeks. I've begged in tears but they just fob you off and lie. Even yesterday when they finally agreed to replace they said that would send the link but haven't and now I have to wait till Monday. They are just laughing at us taking our money and treating us like idiots. Don't let them do to you what they've done to me Reviewed on: 7th October 2023

Insurance for Machinery

Good insurance. But could be cheaper? Reviewed on: 30th August 2023

Conned

Where to start? 5 year Worcester combi boiler guarantee was expiring in March so phoned Domestic and General to set up an extended warranty in January to allow plenty of time. Was told I was too early and to phone in February. Phoned in February and was told there would be a cooling off period where I would be uninsured as I was late phoning and should have phoned in January! Enquired when taking out the policy if it would be Worcester that comes out to the house. I was told yes it would be (we had an old Baxi policy before and it was always Baxi). All fine until I had a call from a "Hiflow Property Services" wanting to come and service my boiler. Never heard of them. I queried this with D and G and was then finally told the truth that it wouldn't be Worcester coming out at all..they sub contract. Not happy I complained stating I was mis sold a policy. I got a "kangaroo court" reply in total denial, not answering any points I had raised and the old chestnut of "try the Ombudsman". I requested to leave and they swayed me at the last minute by saying they do offer a policy with Worcester after all and they could I could start a new one with them through D and G. All well I thought until yesterday when I received a call about my long overdue annual service..from Hiflo Property Services again! It's enough to make you tear your hair out! Back on the phone to D and G and got nowhere. Stated to take it up with Worcester and they put me through to them. Worcester then tell me to take it up with D and G! Worcester were actually quite honest and told me I had been conned. I had basically been resold the same D and G policy. The contract is not directly with Worcester at all. Worcester say they can offer me a direct policy but with a 30 WORKING day cooling off period meaning my boiler would be uninsured for around 2 months. And Worcester sub contract annual services too. What a mess. Absolutely sick of the whole thing. Have applied to the local firm who installed my boiler for an extended warranty now. Can't wait to get on the phone and tell all these patter merchants at Domestic and General what to do with their shambolic service. Reviewed on: 23rd August 2023

Affordable

Affordable insurance and you get discounted rates if you have more than one insurance. Also it's very easy to speak to them or book repairs Reviewed on: 23rd August 2023

The worst company I ever had to deal with

I have had non working fridge freezer for 4 months now finally b confirmed as a write off over a week ago but still waiting for replacement. Customer care is non existent, hang up on you, tell you they will call back, can’t resolve as other dept too busy, been phoning every day for a week and got nowhere. Shambles!!! Reviewed on: 23rd August 2023

Fantastic D&G

I have had some bother with my cooker/oven and the service i received was outstanding - would recommend to anyone Reviewed on: 23rd August 2023

Fabulous

Absolutely amazing company. I have lots insurances with them and they have fixed things and replaced when needed. Always polite and helpful. Such a fantastic company. I always trust them fully. Reviewed on: 22nd August 2023

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Domestic and General: Warranty reviews

100% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Domestic and General: Warranty now

Domestic and General Warranty reviews (87)

Worst company I ever dealt with

I wish i didn't bother

Excellent customer service

Company lies and avoids their responsibilities

Insurance for Machinery

Conned

Affordable

The worst company I ever had to deal with

Fantastic D&G

Fabulous

Review Domestic and General: Warranty now

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