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Gary Muir

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Review of the Domestic and General, Warranty:

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Conned

Where to start? 5 year Worcester combi boiler guarantee was expiring in March so phoned Domestic and General to set up an extended warranty in January to allow plenty of time. Was told I was too early and to phone in February. Phoned in February and was told there would be a cooling off period where I would be uninsured as I was late phoning and should have phoned in January! Enquired when taking out the policy if it would be Worcester that comes out to the house. I was told yes it would be (we had an old Baxi policy before and it was always Baxi). All fine until I had a call from a "Hiflow Property Services" wanting to come and service my boiler. Never heard of them. I queried this with D and G and was then finally told the truth that it wouldn't be Worcester coming out at all..they sub contract. Not happy I complained stating I was mis sold a policy. I got a "kangaroo court" reply in total denial, not answering any points I had raised and the old chestnut of "try the Ombudsman". I requested to leave and they swayed me at the last minute by saying they do offer a policy with Worcester after all and they could I could start a new one with them through D and G. All well I thought until yesterday when I received a call about my long overdue annual service..from Hiflo Property Services again! It's enough to make you tear your hair out! Back on the phone to D and G and got nowhere. Stated to take it up with Worcester and they put me through to them. Worcester then tell me to take it up with D and G! Worcester were actually quite honest and told me I had been conned. I had basically been resold the same D and G policy. The contract is not directly with Worcester at all. Worcester say they can offer me a direct policy but with a 30 WORKING day cooling off period meaning my boiler would be uninsured for around 2 months. And Worcester sub contract annual services too. What a mess. Absolutely sick of the whole thing. Have applied to the local firm who installed my boiler for an extended warranty now. Can't wait to get on the phone and tell all these patter merchants at Domestic and General what to do with their shambolic service. Reviewed on: 23rd August 2023

Gary Muir

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